US talk text roaming add on

[Dano2]

Hi! I purchased a US talk, text 250mb data roaming addon and can not get it to work. The area I am in in Alaska has service from AT&T but my phone will not connect to their network. I have done everything the site says to check the apn settings and still no go. Ready to give up trying!  Help!!!!

edited by computergeek541: miscategorized, not related to "community"

[Dano2]

Thanks softech!!

[Dano2]

Thanks RossN!

[softech]

@Dano2   I guess you have to open ticket with them and ask for refund

But yes, Alaska seems to be a tricky states , most people cannot use their roaming there

[Dano2]

Thanks Yummy!!!!

[Dano2]

Data roaming was enabled. Still nothing. It has an error message saying cannot connect to network.

[Dano2]

Yes GCI is available here. I am in Soldotna.

[Dano2]

Cant do anything with the phone!

[Dano2]

No T- Mobile being detected here.

[Dano2]

Thanks! I am half way through my trip already! I will ask for a refund!

[softech]

---

@Dano2 wrote:

I can see AT&T but not T-Mobile. I have tried to connect to AT&T but no go.

---

@Dano2   AT&T should give you access to data but not voice.  Make sure your Roaming Data is enabled

[Dano2]

I have tried rebooting the phone more than once but havent tried taking the simm card out.

[softech]

@Dano2   and do you see GCI in the available network?  They partner with T-Mobile, you can try (although I doubt it would work)

And which city are you at now?  So far, these are the cities reported that are not working:

Fairbanks, Anchorage, North Pole

but someone said this one work: Ketchikan  

[Dano2]

I can see AT&T but not T-Mobile. I have tried to connect to AT&T but no go.

[Yummy]

A lot of people have issue when in Alaska.

I guess network is not that great there. If you did everything as expected: added $ to account, bought add-on, CAN see US add-on on your account, tried manually to connect to US network, rebooted phone... I do not see what else can be done.

[hairbag1]

Try rebooting the phone first.

Take sim out...then re-install.

Can you successfully send texts ?

[softech]

 @Dano2   There has been many reports about unable to get roaming working in Alaska. 

Is that true that with manual connection, you see neither T-Mobile nor AT&T?  I am afraid it is because of the 3G shutdown and therefore no one can connect,

You likely have to open ticket with Pm Support to request for a reverse of the transaction

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[dabr]

@Dano2    Are you able to manually select T-Mobile instead?  However, roaming does seem to be an issue with US carriers shutting down the 3G network. 

[RossN · Accepted solution]

@Dano2 hi service is very poor in alaska ATandT has completley shut down there 3g for talk if it doesn't work ask for a refund 

 contact a cs agent 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply