07-25-2022 01:16 PM - last edited on 07-26-2022 02:01 AM by computergeek541
Hi! I purchased a US talk, text 250mb data roaming addon and can not get it to work. The area I am in in Alaska has service from AT&T but my phone will not connect to their network. I have done everything the site says to check the apn settings and still no go. Ready to give up trying! Help!!!!
edited by computergeek541: miscategorized, not related to "community"
Solved! Go to Solution.
07-25-2022 01:43 PM
Thanks softech!!
07-25-2022 01:32 PM
Thanks RossN!
07-25-2022 01:32 PM
@Dano2 I guess you have to open ticket with them and ask for refund
But yes, Alaska seems to be a tricky states , most people cannot use their roaming there
07-25-2022 01:31 PM
Thanks Yummy!!!!
07-25-2022 01:30 PM
Data roaming was enabled. Still nothing. It has an error message saying cannot connect to network.
07-25-2022 01:29 PM
Yes GCI is available here. I am in Soldotna.
07-25-2022 01:27 PM
Cant do anything with the phone!
07-25-2022 01:26 PM
No T- Mobile being detected here.
07-25-2022 01:26 PM
Thanks! I am half way through my trip already! I will ask for a refund!
07-25-2022 01:24 PM
07-25-2022 01:24 PM
I have tried rebooting the phone more than once but havent tried taking the simm card out.
07-25-2022 01:24 PM
@Dano2 and do you see GCI in the available network? They partner with T-Mobile, you can try (although I doubt it would work)
And which city are you at now? So far, these are the cities reported that are not working:
Fairbanks, Anchorage, North Pole
but someone said this one work: Ketchikan
07-25-2022 01:22 PM
I can see AT&T but not T-Mobile. I have tried to connect to AT&T but no go.
07-25-2022 01:21 PM
A lot of people have issue when in Alaska.
I guess network is not that great there. If you did everything as expected: added $ to account, bought add-on, CAN see US add-on on your account, tried manually to connect to US network, rebooted phone... I do not see what else can be done.
07-25-2022 01:21 PM
Try rebooting the phone first.
Take sim out...then re-install.
Can you successfully send texts ?
07-25-2022 01:20 PM
@Dano2 There has been many reports about unable to get roaming working in Alaska.
Is that true that with manual connection, you see neither T-Mobile nor AT&T? I am afraid it is because of the 3G shutdown and therefore no one can connect,
You likely have to open ticket with Pm Support to request for a reverse of the transaction
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
07-25-2022 01:20 PM
@Dano2 Are you able to manually select T-Mobile instead? However, roaming does seem to be an issue with US carriers shutting down the 3G network.
07-25-2022 01:20 PM - edited 07-25-2022 01:22 PM
@Dano2 hi service is very poor in alaska ATandT has completley shut down there 3g for talk if it doesn't work ask for a refund
contact a cs agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your community envelope for a reply