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Unknown charge

Chino548
Great Neighbour / Super Voisin

I paid for a US add on.  Made one call in the US and an unexplained charge of $5.95 showed up on my bill.  Anybody know why? 

5 REPLIES 5

dust2dust
Mayor / Maire

What bill? $5.95 does not come out to any even dollar before tax. Other than 1 plan, there are no uneven charges here and that plan is much more than 5.95.

Timer
Mayor / Maire

@Chino548 

the charge is showing in your credit card for public mobile, do you can check your Plan & Add-ons how many Add-ons is showing there maybe you purchase more add-ons, and you don't know.

contact support team by CS_Agent  with proof photo.

dabr
Mayor / Maire

@Chino548   Where did this charge appear?  If on your CC, does it list the name of the company who the payment was made to?

Meow
Mayor / Maire

If you bought US add-on then price (+tax) will appear on your credit card and transaction can be seen through your PM account.

PM will not charge you extra for calls or any other service.

softech
Oracle
Oracle

@Chino548 

 

PM is prepaid, so, there won't be any unexpected charges.  
do you mind to post of screenshot from Payment History  on My Account for the charge?

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