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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Creating An Account

The email address and phone number I used to open my account are not recognized when I try to sign in to my account or when I try the forgot password option. How do I get into my account?

Wifi doesn’t work!

Resolved! Cell data stopped working on one iPhone

Hi folks, both kids on Public Mobile and zero issues until about a week ago. One iPhone 5s has stopped working with cell data. Barely used any of the 500mb + 500 mb bonus plan. Daughter really only uses phone to message mom from school bus and tha...

Referrals

If I bring additional phones over to Public Mobile can I use my own referral code to gain rewards

Payment voucher not used properly

Hi I made a payment by 20$voucher to renew my plan with the remaining balance I had and it was used wrong and updated an add on which I didn’t want along with not renewing my 25 monthly payments how do I fix this without paying more

Resolved! Change Sim card

Just bought a new phone and it is using nanoSim. my old sim card is microSim. So I just order a new Sim from public mobile and change sim in Self Serve?

Struggling to activate another SIM Card

Resolved! Struggling to activate another SIM Card

Hello,I am trying to activate a second line.I am already a customer and bought the new SIM card for my wife using my account meaning my name, address that is the same, email..... but the system keeps telling me this email already exists. What should ...

Whatsapp ban

Resolved! Whatsapp ban

I activated a new public mobile sim card with a new number and I used whattsapp for an hour and I got banned I contacted whattsapp support and they said I have a unsupported number what do I have to do to fix this issue they got it working 3 times b...

https://selfserve.publicmobile.ca/ Not responding

Anyone else unable to login?

voucher add on

voucher is not working on my cellphone

Resolved! Spam messages?

Is anyone getting spam messages through their Public Mobile account? I've received a number of them over the past three months. Does anyone know why this is happening and how to prevent it?

Resolved! New to Public Mobile -- Trouble with Activation

Hey guys. My name is Peter, I am new to Public Mobile.I ordered a Sim Card in the mail a week ago and it came in today.I proceeded to Activate my Sim Card today which went well... But now on my phone it says I don't have any service.... In Self Serve...

Resolved! referral code confirmation

I became a new public mobile user, the person I used as a referral did not receive confirmation of their $ 1 month discount. How does this work?

Resolved! Credit card change

How to change a credit card number?

Resolved! I did not make a request to transfer my number from Koodo to Public

So far I have received 2 emails this morning in my community inbox from moderators regarding transferring my number from Koodo to Public. I wrote back and said I did not make these requests and what was going on. I have not heard back from the modera...

suspended account

Does anyone know how to stop getting spam calls?

MON PAIENMENT NE PASSE PAS

Resolved! Suspended account

Hi,This is quite urgent problem. Recently, I lost my credit card so I think auto-pay was not successfully processed.Hence, my account is suspended and even service is not working now.Could you give me access to change the credit card information?Prev...

Resolved! I cant receive call

hii cant received any call how i can fix the problem (i can call only)yesterday i move to public mobilethanks

Resolved! Telephone bill invoice

It is time consuming to wait for the Public Mobile to send out the invoice. I was wondering if Public mobile can embed the invoice print function in our account, so we can print out the invoice whenever we need without any delay.

Incorrect Billing Charge

I dont know how anyone on here can help but here goes!I currently have the 40$ plan. I have the autopay bonus and a refer a friend bonus.This should bring my bill total WITH rewards to 37$.I was being charged this fine up until Christmas month when i...

$15.00 Plan - Possibly a new Customer

So I see that the $15.00 plan has changed. The 100 minutes of outgoing calls are to include only provincial calls now....not calls across Canada. So did the unlimited incoming calls change as well, to only provincial calls in the province that you ...

Resolved! I need to change the email on my account

I need to change the email connected to my phone number as it is wrong and I can not access my account.

Resolved! Payment said successful but wasnt

Please someone help. I am new to public mobile been here for 4 months so I’m still fairly new to this.I got a card voucher from Walmart for 20 dollars when my usual plan is 25 I don’t know if that’s the issue but it could be. I put the voucher in las...

Some text messages only recveived when Wifi is on

I have a Moto G6 Play (Android Pie) and find some people can message me fine when WiFi is off but others only appear when i turn WiFi back on. I turn off WiFi before bed because it drains the battery quickly. Also i only have 250MB of data so don't t...