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any of my credit cards are not acceptable error

ubhijs
Great Neighbour / Super Voisin

Please help

4 REPLIES 4

Outdoorsman
Mayor / Maire

@ubhijs Hi your credit card must be issued by a Canadian or American bank to be accepted if that’s not the issue try a different browser clear cache and cookies try private or incognito mode reboot your computer 

will13am
Oracle
Oracle

@ubhijs , if you have tried too many times unsuccessfully your card could be locked out.  If incognito mode does not work, you might need to initiate a support ticket.  To create a support ticket click on the chatbot link at the bottom of the web page and follow the prompts.  

 

Timer
Mayor / Maire

@ubhijs 

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

JK8
Mayor / Maire

@ubhijs 

 

Clear your browser cache and cookies. Close browser and then open a new window in incognito. Use chrome.

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