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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64606 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69633 Views
  • 180 replies
  • 32 Bravos

Service issue

Some of my calls are not comming to me. My friends are saying they are trying to get me , but the phone doesn't ring on my end . Whats going on??

Resolved! Plan Upgrades

 I've always been on the $40 plan but I find I need more data now. I'd like to upgrade to the $50 plan. I purchased a $48 voucher at 7-11 and added l it to my account by phone.I cannot see where and how to upgrade my plan. Please help asap as my life...

messenabout by • Model Citizen / Citoyen Modèle
  • 2238 Views
  • 14 replies
  • 2 Bravos

Upgrade Plan

Currently on $15 plan and thinking of upgrading to $25 plan. Will my existing rewards carry over?Thank you Community for your response. 

Koombassi by • Model Citizen / Citoyen Modèle
  • 1698 Views
  • 10 replies
  • 2 Bravos

Need a referral code for activation.

Greetings everyone.I am the neeew kid in town. I need a referral code to activate from a lucky-gooood friend. iI will use the first received. 

Nkongteh by • Great Neighbour / Super Voisin
  • 893 Views
  • 3 replies
  • 0 Bravos

Resolved! Rewards

REWARDS OLD SCHOOLI don't think I'm receiving the proper amount of rewards each month. Hi received $2 for auto pay and $2 for loyalty. I've been with public mobile since 2019. Does that not look like $6? How do I find out the anniversary date of when...

messenabout by • Model Citizen / Citoyen Modèle
  • 2521 Views
  • 16 replies
  • 0 Bravos

Resolved! Card activation failure

I had an account  with public mobile let the account  expire after 3 months then I got a new card inserted into phone started the phone up tried to login to old account  I couldn't  and the password  recovery  came back: login failed many times in a ...

Sharp40sw by • Great Neighbour / Super Voisin
  • 1254 Views
  • 6 replies
  • 0 Bravos

Resolved! login

Hello!  I logged in and out my account through my laptop successfully about an hour ago. When I just want to log in again, it just keep me waiting without logging in before it started the log in page over again...  I had tried different browsers seve...

cycj by • Good Citizen / Bon Citoyen
  • 1301 Views
  • 5 replies
  • 2 Bravos

Resolved! Transfer Telus Landline

Hello Everyone. I've decided now is the time to drop my land line and use my mobile exclusively. I also want to keep my exiting Telus landline number. Many months ago, I remember reading on the Community that the switch over is reasonably quick and e...

Koombassi by • Model Citizen / Citoyen Modèle
  • 2085 Views
  • 6 replies
  • 0 Bravos

Resolved! Data used

why do I get a notification saying I’ve used up 75% of my data a few days after my plan has been renewed?

firemonkey by • Great Neighbour / Super Voisin
  • 1112 Views
  • 5 replies
  • 1 Bravos

Resolved! dead phone

I just received the phone and activated yesterday and nothing happened, dead ?

addition by • Great Neighbour / Super Voisin
  • 815 Views
  • 5 replies
  • 0 Bravos

Resolved! Booster

Is there such a thing as a booster to improve signal strength? 

dfergus50 by • Great Neighbour / Super Voisin
  • 3622 Views
  • 14 replies
  • 3 Bravos

Resolved! Auto payment Credit

Hi,I recently transferred from other carrier to PM. I suppose to get Auto Payment credit of $2 each month, but I didn't seein my account. Please add all what missed rewards. Thanks 

phrmc21 by • Great Neighbour / Super Voisin
  • 818 Views
  • 4 replies
  • 0 Bravos

Resolved! Change my plan

Hi, Can anyone please help me out with how to change my current plan? Thanks 

Fitore by • Great Neighbour / Super Voisin
  • 1042 Views
  • 5 replies
  • 1 Bravos

Account disabled?

Says my account is Disabled... I still have 9 days left for this month already paid... how do I find out my account number without being able to log In? Or how do I fix my log in? Phone doesn't work..

Stephansab851 by • Great Neighbour / Super Voisin
  • 700 Views
  • 3 replies
  • 0 Bravos

Suspended Account

There is money in the account balance to pay my plan and the last renewal date went by. Please help

Emanuel3 by • Great Neighbour / Super Voisin
  • 905 Views
  • 6 replies
  • 0 Bravos

Account suspended - need help!

Hi,   Who do I contact to get my account activated?  I have autopay and I see payment was taken.  But my account is suspended?? Thanks

Ken_YYC by • Great Neighbour / Super Voisin
  • 1170 Views
  • 9 replies
  • 0 Bravos

Resolved! Payment Problem

Hello my account has been suspended, I recently have a new debit card, it's activated (used many times online and in stores) I forgot to make a payment yesterday for my cell phone (due date) and now when I try to make a payment it says "card declined...

forzza by • Good Citizen / Bon Citoyen
  • 2149 Views
  • 14 replies
  • 1 Bravos

Resolved! Poor Internet

The internet has been very poor for the past days in St. John's, Newfoundland, Canada. Please attend to it.

otjinfo2010 by • Great Neighbour / Super Voisin
  • 1681 Views
  • 9 replies
  • 3 Bravos

said i didn't make payment

payment was always atuomatic then said i. didn't make full payment....then woul'nt take my credit card 

simonbaarbe by • Great Neighbour / Super Voisin
  • 619 Views
  • 4 replies
  • 0 Bravos

Resolved! Ringer on phone doesn't work

Ibought this phone 4 months ago for my mom  when I added the voicemail on it ,it stopped ringing.i CALL HER IT RINGS 5 TIMES ON MY SIDE VOICEMAIL GOES ONSHE CALLS ME LATER AND SAYS IT NEVER RINGS ON HER SIDEDON'T KNOW WHAT TO DO ,IT HAS 1 YEAR WARRAN...

trixie2011 by • Great Neighbour / Super Voisin
  • 1936 Views
  • 8 replies
  • 1 Bravos

Error When Trying to Add US Data Roaming

I have funds in my account. But when I try to add the 1GB Data plan, I am getting this error: ValidateAndUpdateOptions/Provisioning_15 I'm leaving to the US tomorrow morning, please advise ASAP.

danieleckler by • Great Neighbour / Super Voisin
  • 1744 Views
  • 11 replies
  • 0 Bravos

Resolved! Cancel my plan

Hi Pls cancel my subscription with prepaid plan. I haven't used my broken phone since over a month now. Thank-you

JaydenV by • Great Neighbour / Super Voisin
  • 1079 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone not working

My payment was automatically taken on May 10 and I haven’t had any service (phone or text) since May 11.  Pubic Mobile doesn’t even show up in my carrier options on my iPhone anymore (iSO 15.4.1).  I’ve checked for updates (my husband’s Public Mobile...

SCIWC by • Good Citizen / Bon Citoyen
  • 4358 Views
  • 21 replies
  • 1 Bravos
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