09-06-2022 11:55 AM
09-06-2022 01:31 PM
@Meow wrote:You have to buy US add-on.
Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.
- Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
- Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.
https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611
https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve
Unfortuantley, the above information is outdated. There is no longer any two-step process.
09-06-2022 12:49 PM - edited 09-06-2022 12:50 PM
Below is the cost for Roaming and Add-ons.
Make sure it says USA Roaming on the pricing.
Login to account and choose Add-ons.
09-06-2022 12:10 PM
HI @Cldlk There are different US roaming add-on , but you can buy it yourself
Just go to My Account, click on Plan and Add-on and you can buy it from there
But only buy it when you need it. All US Roaming has a 10 days (240 hours) limit and will start counting right after you bought
Also, when you are in US , make sure you connect to T-Mobile network if your roaming has voice. If your roaming does not have voice, then you can connect to either T-Mobile or AT&T.
And if you are getting data roaming, make sure you enable Roaming Data on your phone settings
09-06-2022 12:06 PM
You have to buy US add-on.
Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.
https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611
https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve
09-06-2022 12:05 PM - edited 09-06-2022 12:07 PM
YOU need to log in to your account / Plan and Add-ons / Shop Add-ons and purchase the 10 Day US Roaming option that you want.
Remember...they will only work whilst in US and only last for 240hrs after they're purchased.
editd'