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data usage history is incorrect

danlik
Great Neighbour / Super Voisin

It seems to be a common problem...?? My usage history from Sept. 03 to today shows as 0 MB available from 1 G in my plan.  Detailed history gives me 0.36 MB used.  
Why the discrepancy?

Thank you

Daniela

 

2 REPLIES 2

Meow
Mayor / Maire

Do you compare your phone's usage history vs PM's or something else?
PM's usage history is the most accurate, particularly if you download Excel sheet.

softech
Mayor / Maire

@danlik 

 

First , with this new site, you likely still reading off the cached version, so the usage you got was not up to date

 

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari)  or try again with a  completely different browser like Edge/Firefox/Chrome.  You should then see the latest usage from the server

 

And, for the detailed history, if you filtered it too early, it might not show the details correctly, check my earlier post with the issue and workaround

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Usage-History-page-Filter-problem/td-p/84...

 

In short, best is to download the Excel file and filter it using Excel instead