It seems I have misunderstood the plan I bought on March 31 2024 for a US trip (labelled Canada-US; 60GB data, unlimited talk and text for $39/mo). From the way the description was written I thought I would have this service in Canada and the US. However, after being across the US border for about an hour and a half I got a robo-text from public mobile saying I needed to buy US roaming! After a day and a half I managed to buy US roaming (3GB data, talk and text for 15 days) and now that I look in my account to buy the next 15 days of roaming, I see that my data usage has been applied against the 60GB of my Canada-US plan, NOT the 3GB US roaming plan. Same with texts, it shows I haven’t used my US roaming plan, and yes, I’ve used texting, so it’s been applied to my “regular”Canada/US plan. So, which is it? Do I have a plan that’s supposed to give me service in both Canada and the US or not? If so, why did I have to buy US roaming for an additional $30?
