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Hi, I paid for 4 g and my phone says still 3g   What do I need to do to make sure it's 4g.  The signal is terrible since that last month or so

HI, I want to change my policy to from 3g to 4g but it want let me do it.  I have a registed credit card but It want let me even have access to make the changes.    I ve been at this for 4 days.  Can someone help me.  If not, going to change provider...