3g to 4g

[savoimar]

Hi, I paid for 4 g and my phone says still 3g   What do I need to do to make sure it's 4g.  The signal is terrible since that last month or so

[savoimar]

speed test 93.97 ping 60ms  I presume it's good

[Dunkman · Accepted solution]

@savoimar 

Which phone are you using? Where are you located? 

You could try the SIM card in different working phone. That would help determine whether hardware issue versus Pm service problem. 

You can test your speed via a few websites:

https://www.speedtest.net/

This will use up your data though.  

[softech]

@savoimar   which city and province you are at?

for speed test, check https://www.speedtest.net/ ,  They have apps as well

[savoimar]

Hi, it in town can be anyware the phone cut all the time  How to I do a speed test?  Thanks

[softech]

@savoimar   did you do a speed test?  what speed you are getting?

And try to test it in different area as well,  it could simply be a weak spot at a particular location

[savoimar]

yes it shows I got 4g

[savoimar]

Hi thanks for info it's been 5 days

[savoimar]

Last week

[Dunkman]

@savoimar 

When did you switch over to 4G plans?  It usually takes 2-3 days for the conversion to happen.  

In your self service account, does your plan details show the 4G data?  

A few basic troubleshooting advice:

Reboot phone

Network reset of phone. 

Manually select LTE data on your phone (versus Auto).  

[Outdoorsman]

@savoimar Hi it takes up to 48 hours for the 4g to kick in