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Re: Can’t make or receive calls. Tells me I need a long distance add on

@Djsherman1983 wrote:Every time I try to places call. A recording comes on telling my, it’s long distance and I don’t have a long distance add on. If someone tries calling me, it goes to voicemail. I have unlimited Provience wide calling. The numbers...

Hmada by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Credit usage

I have a credit on my account but my next payment shows it will come out in March. Will the credit be used first before my credit card gets charged? Thanks.

Stanny by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Turbo hubs

Does anyone know if a data only package will work with a zte turbo hub? Thanks

Resolved! Autopay bonus

Looking at current plans that are available to me, I see "Special Offer! $40 for 4.5 GB + 500 MB AutoPay Bonus".The question I have, currently I have 4.5gb for the same price, but I get $2 off for using autopay.. If I were to switch would it be tradi...

glemlin by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Add on not working

I have the 20 dollar unlimited text and add 200 minutes of talk as add on but it is not working

lalas by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Not able to add funds

So today I bought $30 to top up my account, but it only allowed me to use $25 of it. The place I bought my minutes couldn't even add them for me. They issued me numerous new cards to try and none worked. I changed my plan, and then the $25 I added di...

covertbritt76 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Bad sim

Today i tried to activate a sim everything went well until i put the the sim into the phone and after many attempts tpo reach out for help, I got no response and ended up having to take the sim card back, Only to find out that public mobile will not ...

TvMann2018 by Good Citizen / Bon Citoyen
  • 11 replies
  • 2 Bravos

iMessage/data delay

For a couple months I have been experiencing troubles with my 3G/LTE. My phone does not get iMessages or emails etc. instantly. I will get a bunch at a time, up to an hour after the sender had actually messaged me. When I receive the message it says ...

agiles by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Data sharing

Hi I am wondering if it is possible to share the data i currently have on my package with another SIM card that I would like to use in my turbo hub. Or do I need a complete different package to have the data for the turbo hub. Thanks.

Resolved! Can I receive calls from other country?

I have the $30 plan which have unlimited canada call, unlimited text and some data.Anyway can I recieve calls from countries like US, Japan, Korea?

Stussyjoo8 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Refer a friend rewards timing

hey everybody, I was just trying to figure out how this reward/refer a friend cycle works with a 90 day plan. My autopayment for my 90 day plan went through on Feb 1st; my friend signed up for public mobile using me as the referral on Feb 2nd (the pr...

Lag333 by Great Citizen / Super Citoyen
  • 3 replies
  • 0 Bravos

Data Not Working After US Roaming Expired

Purchased a US Roaming add-on that expired today, and now the regular data plan isn't working anymore. I think I've seen somewhere before that this takes 24 hours to resolve itself? Is there a way to fix this sooner?

ajberg by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos


there are ( 2 ) phone number under my name and I would like to cancel one. how can I do that ?

reddshorts by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

SIM Card would not work

Hey guys. I’m new here and I have a question. I tried to set up my dad with Public Mobile and I used a brand new SIM card I ordered from this site. When I had all the info done and waited for it to activate, it timed out and said Oops something went ...

Resolved! iPhone XS can't send MMS pictures anymore to Android devices

This is weird but I changed plans on January 21st from less gigs to more gigs and now having difficulty with sending pictures in iMessage unless the enduser has an iPhone and I send to the Apple Id account. Safari works great, wifi works great, phone...

Nickintofino by Good Citizen / Bon Citoyen
  • 30 replies
  • 0 Bravos

Resolved! Very thankful for simplicity!

Okay, maybe I worry about stuff needlessly, but we were planning a trip to the US and I was wondering about cell phone coverage, etc. I started a thread on this topic months ago and was given good advice. Well, we made our trip and it was so easy and...

Rascal by Model Citizen / Citoyen Modèle
  • 2 replies
  • 8 Bravos

Interesting... who knew?

Just received the following UNREQUESTED message from Syed @ mod_squad INTERESTING... AND please consider, and for a delightful change, the following event occurred.I was responding to a response to my message. Whoever was writing to me suggested I sh...

CatCanyon by Great Citizen / Super Citoyen
  • 13 replies
  • 1 Bravos

Locked out of account

I need help to get into my public mobile account to change my credit card information. It wont let me do anything, I need help! I need my phone service back. Help me!!

Nash2 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! I have a 'no data' plan, but am worried about accidental data usage

Hi, I just signed up with Public Mobile and am unfamiliar with some details of how things work here. I want to make sure that, with a 'no data' plan on my flip phone, I cannot accidentally access the internet and get charged for data usage. I had thi...

dlb by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

issues with Public Mobile.. again!

hello everyone,in the last couple of days i noticed my text messages where going down way faster then before while i am using less then before. So yesterday i decided to make a clear test to make sure, here's what happenned in my test: yesterday i ha...

Ted by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Wrong number ported.

I ported my wifes phone from Bell to Public Mobile last week. I completed tge transfer and it worked. But now she has a new number which is half my number and half her number. How do I get this corrected?

ConnieHull by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! Lost Sim

I lost track of my PM sim card after swapping it out for a Mexican sim. If the card is lost/stolen, do I have to cancel my account to prevent a potential finder from using it? How do I replace the sim and still retain my existing account?

WinMan by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Phone Number Transfer

I made a phone number transfer to PM but when I try phoning the transferred number it doesn't work. The PM number shown on profile has changed so not sure what the issue is. My phone/data information on my other carrier is still there as well.

Kaguya by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Didn't use Rewards

My plan was just renewed. Usually my rewards are applied you my payment. This time it didn't take any of my rewards and charged me $50. My plan for unlimited talk text and 8GB data 3G was at $22 with rewards. Would there be a reason rewards not used?

tehowennathe by Model Citizen / Citoyen Modèle
  • 25 replies
  • 2 Bravos

Helping Each Other

@CatCanyon SuggestionThe following is "knowledge" from the mod_squad or chatbot/Simon regarding how to lower or monthly fees...1. All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.i) There are ...

CatCanyon by Great Citizen / Super Citoyen
  • 5 replies
  • 0 Bravos

Resolved! How long to port a number

I was out of town and saw the promotion for Feb 2-3 so I purchased the plan in Bradford Ontario. I asked to have my current number with Koodo transfered to Public Mobile. That was around 1 pm on Saturday. My phone is working with the temporary number...

rmniemela by Good Citizen / Bon Citoyen
  • 24 replies
  • 0 Bravos

Double payment

It took two payments out this morning and only good for a month should be two but I need that second payment back I have kids and need that money I wasn't expecting for it to come out twice