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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I payed for service for a youth in my care. How do I stop the charges to my card?

I payed for service for a youth in my care. He has since left my home. How do I stop the charges to my card? The card expired in October and actually was cancelled and replaced and still the charges are coming through. He lives in another community...

Resolved! Internet connection

I cannot access the internet with my iPhone SE. I have internet thru my home network so I know it is not my phone, but I cannot access the internet away from home. I live in Calgary, so I think it should be easy to get a connection in this city. My "...

Resolved! My account number

I need to know my account number where can I get?

Resolved! new sim not working

new activation sim not working still

Resolved! My payment was not same as the payment in my account.

Hello, My payment was not same as the payment in my account.Who can I contact with? Thank you.

Resolved! Cancel Account

Due to the death of my husband, I need to cancel his cell phone plan with Public Mobile.

Not getting phone calls

My phone calls do not come through so I can pick them up and do not go to voicemail.

Resolved! Change email address on the account

I recently changed email providers and need to change the email on my account. I can’t log in because it’s the old email. How can I do this? Spent the last few hours trying to get assistance from public but no further ahead.

Resolved! Why is a community account necessary for account details?

I want to port out but in order to do this, I need my account number and be certain auto-payments are turned off. Why is this so hard to do and why is this done by setting up a community account?

Payment

I can’t get my BMO card to work anymore

Phone use in Barbados

Is there an add on I can purchase so that I can use my phone in Barbados?

Switched to 4g plan 2 weeks ago and I'm getting terrible speeds

Getting 1-2 Mbps on speedtest.net. People say it takes 48 hours but I've switched on this plan 2 weeks ago. And these are some poor speeds.

Resolved! ordered sim online nov30 never arrived

How do I contact support regarding a missing order 318293 can you re-ship

Resolved! Switching my email

How do I change my email I can’t seem to get in my old email so need to change it

Resolved! Boxing day deal....

I just ordered a Sim card today Jan 9 2023, It will take a few days to get the card... will I loose the deal? I got 2 cards coming one for me and one for my wife

Resolved! Setting up account

I need help setting up an account. I created my profile however I'm still not able to set up the account details

Resolved! Compromised Credit Card

My credit card was cancelled due to being compromised. I don't have my new card yet, and won't before my payment is due. How can I ensure that my account does not get suspended while awaiting my new card? I do not have another credit card.

Resolved! 100 Minutes Canada-Wide Talk

I have plan with 100 Minutes Canada-Wide Talk. By mistake i did purchase add-ons 500 min Canada-Wide Long Distance. If I use during billing period my 100 min. will I be able to make local calls (i.e. using 500min.) Thank very much for the response.

Free upgrades

How do I get extra one time add ons through msg?

Resolved! Rewards

How do I get my rewards on here?

Resolved! Trouble loading funds

Trouble loading funds

Resolved! Trying to transfer from public mobile to chatr. urgent!

Hello, I'm currently trying to transfer from public mobile to chatr. Chatr wants to send a text for me to confirm the transfer, but I can't turn my phone on and the Sim card doesn't fit into any other phones. Is there any other method to receive t...

Resolved! Unknown outgoing SMS

I have an iPhone and I've seem to be using a bit more data than I normally do. I've been checking my usage history and I've noticed quite a few unknown outgoing SMS to a number I don't recognize 474663. A lot of these occur in the middle of the nig...

Resolved! Transfer to another provider

How do I get PM to transfer my phone number to another provider? A ticket has been created, but Public Mobile failed to act on my request

Resolved! Unlocking my phone

I am in the States for the winter. I want to buy a prepaid usa sim card. But my phone must be unlocked. I think it is. I had to unlock it to transfer from Bell. How do I know for sure that it is unlocked?

Resolved! new customer, porting land line number

I set up my new account with a my land line number transfer. got an email message this morning explaining the steps to complete the transfer relating to cell phone number changes. land line numbers don't have sms messaging. It said I have 90 minutes ...

Resolved! Calls

My new SIM card can call everyone but they can’t call me back. I didn’t do a number transfer for my number, I applied for a new one.

Resolved! Old Public Rewards

I just wonder if I change my plan to one of the newer plans, do I lose the old Public Rewards (Loyalty, Refer-a-friend, pre-authrorized payments). I just want to make sure I know what I will be paying if I switch.

Resolved! no network connection

i recently signed up with public mobile. i've spent the past five days trying to connect. all i get is " NO NETWORK CONNECTION.". what is the problem???

New $35/3G 4G plan

Just noticed PM has introduced a new $35/3G 4G plan (reduced from $37.5?). Any takers?

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