Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'm a Public Mobile customer with an active account and number.Unfortunately, my phone was stolen. I'm trying to activate a new SIM card, but I can't log into my own account, because it's asking me to verify the code that's been sent to my stolen...
I am a new Public Mobile customer for a little less than a month. Today I received a text message saying I have not signed up for self serve. I connected to my account and my credit card info is there. Am I missing something ? Will my subscription b...
I just checked as requested and my payment is up to date,next payment due on August 25 th,so why no service ?????
hi there, i won't be able to get full access into my account due to when it get to confirm identity,they are sending code to unknown number.
I have a new phone and want to switch the PM sim that is in my old phone to my new phone and am having difficulties with this. The new phone registered the sim was in it and displayed Public Mobile as the carrier but calls and texts aren't allowed. T...
My friend @Erick66 told me to send you a message
I have cancelled my account due to poor service on my 2 phones.I want my money refunded
I have just onboarded with Public Mobile and have managed to port over my old Telus number but my Texts are showing up with the temporary number I was assigned. This is causing a lot of confusion to my contacts. How do I match my text number to my ce...
I am unable to finalize payment with Visa debit, there are sufficient funds but it is giving me an error code.
Hello I lost my phone and I want to change simcard
Hello, Just this morning I noticed that I could not send text or receive texts to and from my friends. When I opened up the messaging app it says "currently unavailable to send your message..."I have tried restarting my phone, reseating my sim card, ...
Hello folks,we are 3 family members using PM services in a single household. is there any plan for family usage/sharing ? or 1 single plan distributed within a family for multi simcard users
Bought a new e-sim and while i was activating it i tried to delete my old carrier account but accidentally deleted my esim. i went and bought a new one and am trying to switch the sim over, and now i cant get any texts to my number to confirm my full...
when i log into my account now after changing the email address it tries to send a code to my phone but the phone number appearing is not correct.... very annoyed by this since there is no easy way to speak with a person here
Hey can anybody help me Trying to set up a new account. I have ported the old number from Chatr but think I put in the IMEI number in slightly wrong and the eSim failed during installation. Have a feeling they need to re push the eSim. Can anybody he...
I have 3 accounts on the old rewards system. 2 accounts show $1 less for my referals in the payment process. Why?Here is an example of made up numbers. When I log into My Rewards I see:13 numbers and it says $13 as wellWhen I log into My Account "Pay...
How to get new esim for my stolen phone
Hello I had my number,but it's doesn't work. Can I renew my old number? And how to do it? Thanks
I need to update the new card number. I am unable to chat online due to an error. I have cleared cookies and tried several times. On the phone there is only option to pay with registered card. My service has been suspended and I need an urgent resolu...
I tried to subscribe, entered my payment card info, entered keep my phone number, at that point I was informed that my subscription failed. (My bank account has been CHARGED, I can not even activate my SIM card. What do I do now?
The requested online change seems to be on a permanent holding pattern. Is there an alternative method to process this change?
My friend bought a PM SIM card. It’s for a Samsung A71. He put his SIM card in. Then created an account. For verification he punched in his new PM number. But his phone can’t receive messages yet as it is not activated yet. Now he’s trying everything...
When i try to change plans it keeps telling me Sorry, we're not able to process your payment at this time. Please try again later.
I upgraded to the new Can/US plan do I turn the roaming on?
I want to switch my father to Public Mobile. He has an LG B470 flip phone. Will he be able to send/receive calls if a PM sim card is installed? Anyone currently using this phone successfully with PM?
Can someone please call me instead of using this bot. I need a customer service representative to assist me
Using my laptop I can log into my account using email and password. Trying to log in using PM app on my Samsung S20FE phone it isn't possible. I enter my email address and password and the "LOG IN" box won't light up. The "SIGN UP" box lights up. If ...
I created a wrong ticket 310021-563 regarding to payment. I cannot access that ticket to say I created 310021-563 by mistake. How to access old ticket
Her phone screen broke she’s been with public mobile since 2014,same plan and same phone.She needs a new phone and probably a SIM card how does she still get her same plan with having a new SIM card? I have unsuccessfully tried to setup an account fo...
