Community

Resolved! Black friday deal not received

I got a black friday deal that was 35 dollars a month with a promotion of 20 dollars off for 15 month ..I had 18 dollars in my account to renew my plan on December 25th which was only 15 dollars...and for some reason u guys never renewed my plan and ...

Resolved! Port out authorization

I'm out of the country with my family and we'll be away for a year. My wife and I don't want to pay for any plan while we're away, but we want to keep our numbers so we can use them again when we're back. The plan was to port out our numbers to a num...

Resolved! Why / How 12MONTHS12GB ????

I managed to Navigate thru  Activation Futzing with Sim Cards Porting Number  I am New PM Customer and I did not get the12MONTHS12GB Promo .Quite disappointed the Bonus Data is theMain reason I switched I did a ticket ? Hoping for a Fix  

Resolved! My Plan remained the same

Hey Support during black friday days, I got an offer for 40$ 15GB 4G data. Which I selected to change from the next renewal date. i needed help as It is past my renewal date and I am still showing the same old plan. can you please check and get me th...

Resolved! When do I put in the Public Mobile SIM?

Transferring a family member's phone plan. I just completed their signup and got to the Transaction Summary. Replied 'YES' to the text they received from their carrier. Do I put in the PM SIM card now? Do I wait for a notification?iOS/iPhone if relev...

Resolved! Help!!! I lost my phone, bought a new one and can't 2 factor authent

Resolved! Do the data remain next month？

I am new user this month. I purchased the plan which is 15gb per month. If I didn’t use them all, would I remain to next month? For instance, if I still have 3gb less, would I have 18gb next month.

Resolved! Invalid email

My son’s account was set up with an email that does not belong to us.  The customer service rep set it up with an email that is not ours.  I cannot access his account or update his email.  Any suggestions?

Resolved! Rewards points

I changed my plans to $35 for 20gb 4g LTE with 3×times rewards points but I am not getting only one time rewards points instead of 3× times rewards points.Why? 

Resolved! Can't log into my account, email has sms 2 factor auth

Long time Public Mobile user.  I accepted an offer from Public Mobile to change my plan. For some reason it didn't renew because "didn't receive payment". I'm guessing I need to update the expiry on my CC. Logging into My Account requires me to input...

Resolved! No Service for over 40 hours

Both my spouse and I are on PM and we both have not had cell service since Friday evening around 7pm Dec. 23 -2022. All efforts have been exhausted to restore things from our end, rebooting, removing SIM cards and rebooting, etc. When I drove from wh...

Resolved! Wrong email

Hello, my wife's email is connected to my number account. I'm now having a personnal email and I would like to change the email of my account. How can I do that? Thank you.

Resolved! Home internet

Hi guys, Could you please let me know whether there is home internet plan via PM? Thanks in advance.  

Resolved! Create a ticket

I can’t reset my password as it won’t sent the six digit code to my cell or email.  Says I need to create a ticket.  How do I create a ticket?

Resolved! Plan changes

If I make changes to my current plan will I loose my monthly rewards?

Resolved! Holiday bonuses

I currently use prepaid service. I know everybody received international minutes and 2gb free. Why I'm not targeted? I'm supposed to receive a text, but...  Thanks  

Resolved! Changing Plan and loyalty + autopay $$ benefits

Currently I am on $30 2GB data at 3G Speed plan with auto pay and loyalty bonuses.• 30-day plan• Unlimited Canada-wide Talk• Unlimited International TextIf I change this plan,  to either $30 3GB data at 3G Speed or $35 3GB data at 4G Speed, will it c...

Resolved! Special Offers

Current plan, $40 for 15 GB with PM. The special offer shows as $35 plan for 3GB, with a one year code for an additional 12 GB of data for the next 12 months. There is $60 of savings for the year, almost two months of my plan. My current plan period ...

Resolved! Auto-pay not working, refusing credit card

For many months I have 3 phones on auto-pay with the same card. Auto-pay had worked without issue. Its the same credit card with >$20 000 available balance. Phones have been disconnected for non-payment, it still says auto-pay is set up, and manual p...

Resolved! I have no service

I have no service   edtted: terms of service

Resolved! Add on information

I have earned promotional add in 2GB data and 500 international minutes. Can you please tell me the expiry date of this, and which international countries are included for international minutes?

Resolved! "Sharing is caring Refer a friend"

Morning, Merry Christmas!  I signed my mother up for PM at least a month if not longer ago. I believe I took all steps necessary to use my referral code to get her some money back (as well as myself) just curious when we can expect to see that referr...

Resolved! Missing points plan for US roaming?

Hello!I recall a while back that there was a 5 pts for 250 MB US data roaming plan that I could purchase using points and was one of the main reasons I switched to Public mobile in the first place. Was I just imagining this, or did Public remove it? ...

Resolved! Switching from 3g to 4g

Hello everyone I switched from an old 3g plan to the promo 4g plan . Will I have to do anything on my end to enable the faster speeds or is it automated ?Thanks Jesse 

Resolved! Plan was not changed as requested

I changed my plan during Black Friday, requesting to change on renewal date (yesterday). But on renewal date I was charged the old value and my account still shows the old plan. Why has my plan not been updated? What should I do?

Resolved! Confusing message.

I just got a text from PM:  There is no 1/2 or anything informing that a card was declined.After I got the first message I manually topped up in self-serve because autopay didn't work for some reason and it said it was successful, but then I just got...