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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2078 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30265 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42032 Views
  • 185 replies
  • 29 Bravos

Resolved! SIM card

Hi I’m wondering if I gave you the number to a SIM card that you could reactivate the card because I don’t have the time to get it sent here

1dog by Great Neighbour / Super Voisin
  • 380 Views
  • 2 replies
  • 0 Bravos

Resolved! 2GBBONUS promo, will this transfer if I switch to a 4G plan?

I am wondering if I switch plans with this permanent promo on my account will it transfer? I heard from others on this forum it will transfer as long as my plan is $35+. Say if I bump up to the $41.25 4 GB 4G speed plan, while keeping the 2GB promo d...

LeePublic by Deputy Mayor / Adjoint au Maire
  • 581 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone plan deactivated before the 90 day mark

Hi! I am currently travelling so I let my phone plan go into suspension mode. I last paid on April 13th for a month, which means my plan would have expired May 13th. If I have a 90 day suspension period then my account should still be available right...

wenfei by Great Neighbour / Super Voisin
  • 667 Views
  • 6 replies
  • 0 Bravos

Resolved! Need to change email address on account

Hi i need to change my email address on my account as i don't have access to that email address anymore. So i cant access my account as you are sending email verification to old email. Thanks

Mark369 by Great Neighbour / Super Voisin
  • 853 Views
  • 5 replies
  • 0 Bravos

Resolved! International internet data

Will my data work abroad (not Canada or U.S.)? If not, is there an add-on I can buy to get internet while traveling internationally? 

channahfq by Good Citizen / Bon Citoyen
  • 654 Views
  • 5 replies
  • 0 Bravos

Resolved! Login Problems

Hey all...I'm trying to sign into my account but your website wont take the password. Pretty sure it's correct, it was saved by google AND it matches the one I have written down. Anyway, I tried to change it. Public mobile wont send me a text or emai...

Paulleewogg by Good Citizen / Bon Citoyen
  • 611 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim issues

I can't log into my account to change my Sim card. Keeps telling me there was a problem changing my password or that nothing matches. Please help

tcfrayn by Great Neighbour / Super Voisin
  • 406 Views
  • 2 replies
  • 0 Bravos

Resolved! US Roaming Data

In the near future, will PM consider lengthening the time of US roaming data for more than 10 days? This would really be appreciated by snowbirds like me who live in Florida for 2-3 months. Thanks for responding.

proro by Great Neighbour / Super Voisin
  • 441 Views
  • 3 replies
  • 0 Bravos

connection

I can not sign in to my G5 network?

MurrayH by Great Neighbour / Super Voisin
  • 431 Views
  • 3 replies
  • 0 Bravos

Resolved! No Service since afternoon of July 13

My wife and I both have PM phones, and neither of us has service today. Our friend, so a third phone is not working either. We all live in Port Rowan.

Al15 by Great Neighbour / Super Voisin
  • 474 Views
  • 2 replies
  • 0 Bravos

Resolved! payments

Hello,I recently received a new credit card number and I am trying to change my pre-authorized payment details. The website is not processing them - it keeps saying "Oops. Something went wrong. Try again later."I've also tried to just make a payment ...

melski68 by Great Neighbour / Super Voisin
  • 914 Views
  • 7 replies
  • 0 Bravos

Resolved! Will I still get texts if I pause my account?

I am going to be traveling abroad for 4 months and I am wanting to pause my account for 90 days to save money. Some of my accounts require 2 factor verification with my phone number and I am wondering if I am still able to receive texts while my acco...

Shaej21 by Great Neighbour / Super Voisin
  • 832 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone will not send or receive calls

Since yesterdays upgrade, my phone has stopped sending or receiving calls. I tried calling my cell from my spouses phone and it went straight to voicemail without my phone ringing. Texting seems to work.

Cannorth by Good Citizen / Bon Citoyen
  • 1288 Views
  • 14 replies
  • 0 Bravos

Resolved! Sim PUK #

Hi I need a PUK number for my sim. I tried 3 times and now it says I need a PUK. Could you please check this out for me. Thanks Sam 

Sam10 by Great Neighbour / Super Voisin
  • 340 Views
  • 2 replies
  • 0 Bravos

Resolved! Insufficient Funds to Renew

Been with PM for 5 years with pre-authorized payment. I received an SMS from Public Mobile indicating that there is insufficient funds in my account to renew my plan. However, I have already setup a pre-authorized payment?

Optical24 by Good Citizen / Bon Citoyen
  • 757 Views
  • 5 replies
  • 0 Bravos

Resolved! Add a new visa card

Hi there, How I can add a new visa card?I have tried many times but it does not work. Kind regards,Saber

Saber by Great Neighbour / Super Voisin
  • 485 Views
  • 6 replies
  • 0 Bravos

Resolved! New update

Why is the new update for the website so glitchy? Half the time it kicks me out for just choosing a link from the drop down menu?! And then I can get back on the site from chrome I have to use Samsung internet. I do like the usage setup more with the...

parkerremy2 by Good Citizen / Bon Citoyen
  • 1666 Views
  • 18 replies
  • 3 Bravos

Resolved! Just upgraded to 4G plan download slower

Hi everyone, I just upgraded to the new 4G plan, 6GB. I ran a speed test and my download is 0.65mbps and upload is 3.11mbps. when I was on the 3G plan my speeds were roughly 3 and 1 mbsp. Why is my download so much slower on a supposedly faster plan?...

Resolved! Random Taking

@has anyone else had a rogue payment come out of their account?

err-shaa by Great Neighbour / Super Voisin
  • 545 Views
  • 4 replies
  • 0 Bravos

need help please

i have not received any phone calls in a while, i think something is wrong with my phone,

danieladicu by Great Neighbour / Super Voisin
  • 265 Views
  • 3 replies
  • 0 Bravos

Resolved! Authenticity Issues

I think this is going to be an issue with a lot of people. I have a really old account. I have been keeping it active without a sim to hold a vanity number. I do not have use of the email anymore. I’ve been paying it after 89 days for the last 4+ yea...

thapager by Great Citizen / Super Citoyen
  • 453 Views
  • 3 replies
  • 0 Bravos

Resolved! Log in and password change problems.

I've been trying to log into my account for 2 days now after receiving a text saying that there are insufficient funds. I believe other members have had the same problem. Unable to log in or change password. So frustrating. Anyone able to resolve thi...

bpk79 by Great Neighbour / Super Voisin
  • 697 Views
  • 5 replies
  • 0 Bravos

Self serve account page displays incorrect dates

I had to do a double take and then confirm by logging into my other account. but indeed the "My Account" page has the wrong dates displayed for 30 day plan cycle. They are a day early and the last I looked the rewards account was still a day late. Th...

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