Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am unable to activate my esim on iPhone 11 it keeps erroring and saying to close tact my carrier. I am in the process of transferring my number however could that be the issue?
Data is working but not text nor callsI've restarted my phone, checked my SIM status, ensured I'm not on airplane mode and still no luck. I tried adding a 1 in front of the numbers and haven’t recently changed phones. I used all my data this month bu...
I'm looking at an Iphone from Facebook Marketplace and am wondering if Public Mobile unlocks these phones?If it's not unlocked will Public Mobile do it or should I ask them to? thanks
most of the questions in the lounge I can’t answer because it tells me to confirm my email address but I didn’t get any email like that to confirm my email address, I was wondering if I can get help from an agent to fix this for me.. I tried incognit...
So after finally reaching my other provider I got the phone working my profile shows my transferred number can make calls and send and receive text messages but can’t get any incoming calls ?? Does it take awhile for the number to transfer ? It’s bee...
hi. my wife has an old doro flip phone and only uses it for emergencies. i have an iphone and we'd like to transfer her international minutes and data to my account. is that possible?thanx
We just signed up and have a physical Public Mobile SIM in the phone. Trying to set up the app but we are not receiving our verification code. Entering the incorrect verification code multiple times does not work. I've read through other threads here...
when someone using iPhone sent me messages, they were sent to someone else, and the person replied. I have an Android phone, but messages sent were blue (supposed green). I can text and messages were received with no issue. Hacked?
Hi, we are in the USA and this morning before we left Canada we added the $30 for unlimited talk and text and 3gb of data, the payment went thru and now my husbands phone is not working here. He can’t receive calls or texts or send them and the data ...
It was titled reinstate. I got 4 results. Neither helped. How do I reply to those replies? Or how do I let those folks know what happens when I do what they suggested? When I click on the reply box it just takes me back to my original question
Hey. Did anybody else using a 5 letter TLD get converted?My email is in the format of [email protected] but the Eversafe Form won't accept anything past 4 characters on the Top Level Domain.i.e. [email protected] works, [email protected] works, name@doma...
My elderly neighbor was with public mobile. Lost his wallet two days ago so cancelled his credit card that was his pre-authorized payment for public. For some reason his public account was cancelled. He lost the phone number he has for years. He is n...
Hi,I ordered my sim card on the 15th of July and haven't received it yet.Can you please check if everything is fine?Thanks,Auria MxxxxxEdit by Dunkman: removed personal information
I had $25 plan and I was paying $17+HST because of loyalty, referral, auto pay. Now I upgraded to $39 plan and It charged me $39+HST. Where is my $8 discount for loyalty, referral and auto pay?
I am trying to transfer a teksavvy coop landline to new public mobile account. I was told by teksavvy that they are incorrectly identified as a re-seller on the transfer form so it is getting rejected. No one appears to be able to help.
@ Everyone …I just activated a sim and wanted to switch my number from my old provider I don’t have the old sim so I can’t and now it’s not letting me just have a new number
Hey all,I recently lost my phone. I bought a new sim card but cannot login to my account because the verification code gets sent to the phone I don't have. They do not offer any alternative verification methods.Any ideas? I want my life back...Thanks...
Hello,As I was activating my account as a new user, I mistakenly selected ESIM and then went ahead to complete the transaction. I subscribed to the 45$ bundle.Now how can I retrieve that transaction and select a SIM card since I have a new SIM ready ...
My mother is having problems with her cell. It’s currently not receiving calls or text, but it appears to be still activate as she’s still being billed.I tried logging into her account, but am not able to receive the Eversafe code through text as it...
I am visiting CA and subscribed the new public mobile us/Canada plan, I changed the network setting to connect to T-Mobile (if use auto connect, sometimes phone with register to att and phone call will not work) , but even registered T-mobile, when I...
Hi everyone. I'm fairly new to the community still and was just wondering what it is I need to do to earn more community rewards and thus save more money off my monthly bill. Any advice or reccomendations regarding this would be greatly appreciated.
