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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Add-on

My data usage maxed out for the month. I intended to add 1GB for $15, but accidentally purchased the US package. When I realized my mistake, I went back and purchased the 1GB data add-on but it’s not showing up under my account info. Is there a way t...

changing plans

I have been trying to change my plan from 3g 4.5gb to 4g 5gb for two months now. My account says it will change on the renewal date but the date passes and my account still says I am on 3g.Why is it not changing. thanks ...

Resolved! phone ordered not arrived

My friend and I both ordered phones at the same time. She got hers two days later. Mine still hasn't arrived. It's now 9 days.

new tariff plans

hello. I would like to know if there will be new tariff plans in the future? I would like more internet, but less minutes

Resolved! add on

Hello, I added on for a text/talk on Jan 5th, 2022 for 15 days because I was going to the USA. My 15 days is not up, but when I try to call or text it says my plan does not permit me to do this. HelpWayne

US Roaming Add-On

I have 3 days left on my US Roaming, but can not make a call, send or receive a text. I have turned off and on my phone, and am connected to T-mobile here in Florida. We have been using the same package for the last 4-5 years as seasonal residents i...

Resolved! my account login

I don't receive the SMS verification when I try to log in. anyone can help?

Payment won't process, won't allow login to submit help request

Website won't take my credit card, same credit card it's accepted for pre-payment for over the last year. Called Visa, no issue with my card. Tried to file a support request but the site won't take my login info RIGHT AFTER I CHANGED MY PASSWORD, M...

Resolved! Change email address

Inolo ger have access to the email address used to set up My Account. How can I change it?

List of cities in drop down list

Hi,What determines which cities are listed for any given province? In the one example I looked at, it doesn't have a major city listed for Ontario. Maryanne

Resolved! Change SIM not working

Had to replace SIM but when I try to change it under my profile the page just seems to refresh and no change is made.

Resolved! US dial out and receiving phone calls not working

I have the US roaming and data add on added to my phone account. The messaging and data appear to be working fine but I cannot dial out or receive phone calls.What would be causing this?It was working in Nevada but is not working in Arizona.

Resolved! SIM Card

I purchase a new SIM card on January 11/23. Can you let me know when I can expect delivery. Hallsy

Resolved! Did we get notice for friend left PM

I know when we referred a friend and we got text messages, but are we getting notified if any friend left PM?

Resolved! Additional US Roaming Charges withdrawn

On 28th Dec. when I was in US and wanted to extend my previous US roaming plan, I had requested a bundle of $20 for extension. I noticed the request was not materialized for quite a long time. Subsequently I opted for another bundle of $15 on same da...

Resolved! Plan didnt change

Hi,My plan was suppose to change on Jan 14, I received an auto payment successful text yesterday. I looked into my account and it still has the old plan showing and nothing about the new plan. I switched over to the 4g 15gb $40 plan which I have a ...

Warning

Lost sim card

Lost SIM card have a new one want to put it in and get number back

Resolved! Removing credit card

IMy husband left public mobile and wants to remove his credit card from automatic payment. He can no longer get into his Public Mobile account to do so as his SIM card has been deactivated.

Resolved! PUK code needed

Please I need my puk code, my kids locked my phone and PUK code needed.

Resolved! Transfer number to Virgin

Hello. I want to transfer my number from Public Mobile to Virgin Plus

Help

Phone Issues

I just renewed my plan and I am having trouble receiving and making calls. It seems like my plan didn't renew. I have turned off my phone and turned back on but not having any luck. All calls goes to Voicemail and I can retrieve the messages but n...

Help

I never had an account through public mobile but I have a phone. I need to update my payment information and it will not let me create an account. Can somebody help me please?

Can't use the bonus international minutes

My plan is limited to 100 minutes in Canada. I am unable to use the 500 bonus minutes.

Prices

Regarding the 4G plans...the $55 plan includes 10 GB of data, the $60 plan includes 15 GB, but the $45 plan includes 20 GB of data. Does that make sense on any level?I would like to see a plan that gives me 40 to 60 GB's at a time. Wifi is not an opt...

Resolved! Cannot log in to port number from Koodo

I cannot log in to the silly portal to port my number from Koodo. I get nothing but error 500 in the console. No one to contact regarding this problem, and no way to resolve. Guess I'll be cancelling. Congrats on the easy $45, Telus!

Resolved! Call forwarding

Hi, I am out of the country for a month. I forgot to set up call forwarding while I was still in Canada. Now I am in another country already. How do I set up my call forwarding so that all my calls gets redirected to another line thats in Canada? Tha...

Resolved! Changed my plan. Gone back to previous after one month.

I scheduled my plan to switch in Dec. It happened and I was charged $25 instead of $15. In Jan aso I was charged $25 but the online account shows my plan as $15 and sent me a text to say that I used up 75% of data! What's happening here?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Data Add-on

changing plans

Resolved! phone ordered not arrived

new tariff plans

Resolved! add on

US Roaming Add-On

Resolved! my account login

Payment won't process, won't allow login to submit help request

Resolved! Change email address

List of cities in drop down list

Resolved! Change SIM not working

Resolved! US dial out and receiving phone calls not working

Resolved! SIM Card

Resolved! Did we get notice for friend left PM

Resolved! Additional US Roaming Charges withdrawn

Resolved! Plan didnt change

Warning

Lost sim card

Resolved! Removing credit card

Resolved! PUK code needed

Resolved! Transfer number to Virgin

Help

Phone Issues

Help

Help

Can't use the bonus international minutes

Prices

Resolved! Cannot log in to port number from Koodo

Resolved! Call forwarding

Resolved! Changed my plan. Gone back to previous after one month.

New phone number

List of VoLTE certified cellphones

Cancel Subscription

Voicemail iPhone

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