no cell signal

[julielau57]

hello Public Mobile community, 

need help, im recently experiencing call issues, been with PM for a few years now. 

Account is Active and is in good standing.  Hardware is unlocked Iphone X. 

Cannot make or receive calls.  If i reboot my phone I could make an outgoing call, but still not receiving incoming calls 

Not sure where to start?   I've initiated a service ticket this afternoon. 

Thanks in advance  

[RossN]

@julielau57 hopefully it will all work out for you 😁

[julielau57]

Thank you @RossN we opened a ticket, and still going thru the process.

Cell reception was still flakey when manually switching to 3G. 

We have since, reset the network settings and things are working at the moment. 

Fingers crossed. 

[RossN]

@julielau57 hi your sim should be fine I am glad that worked but you may be having an issue in your area cantact a customer service agent to look into it for you 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[julielau57]

@hairbag1 @RossN

switching network settings to 3G worked.  Im able to make and receive calls.

Should i replace my sim card? 

Thanks in advance

[julielau57]

@hairbag1  yes good idea 

[julielau57]

@RossN  thank you will try that. 

Does this impact data speeds?

[hairbag1]

Swap sims to see if the it works in his phone.

[RossN]

@julielau57 hi try manually switching your network setting to 3g see if that helps with your phone calls ,they may be doing maintenace on the tower near you 

[julielau57]

@hairbag1 

Thank you for the reply. 

My partner has no service issues..we are in the Peel Region. 

[hairbag1]

Could be a local network outage or isssue. Where you located...generally.