[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Public mobile continues to be pathetic
So I had to create a ticket with a CS agent to resolve a problem.I log in with my email address and password, then Public mobile sends a code to my phone by SMS, and I have to type in that code to complete the login process. Then I can create the tic...
When calling a certain #, the phone will just hang up
I've only noticed this with Public Mobile provider: when I call my work, after 7 rings, the voice-mail is programmed to kick in and you can leave a message. However, when trying with a Samsung and Apple phone who's provider is PM (Public Mobile), it ...
Payment
Hi, I am having trouble making a payment to my plan. I cannot login to my account. I have reset my password, however I still cannot gain access. I have called *611 and have no idea what the account PIN is found... I simply wish to make a payment. P...
Without notification my phone phone number is locked?
What on earth is happening? !y phone is now inaccessible via the phon number hen I dial in, and no one tells me this? This is unacceptable. Dangerous as well, should someone need to reach me un an emergency. What is the fix? How can this be mitigated...
Resolved! Koodo Port In.
I have one line with Koodo Pre-Paid that has been covered by Friend Referral credit for a few months however now all those Account Funds are used up and I don't have anyone coming to switch to Koodo since Public's Plans are way better and everyone co...
Resolved! Call forwarding - unexpected response from network
Hi,My husband and I both have a Motorola One 5G phones, and we both have the same plan (separate accounts) the unlimited Canada wide talk/text and 1 gig of data. Recently we moved to a neighbourhood where the Telus cell service is weak (we can get t...
Resolved! Login Issue
Every time I try to log in, it brings me to a "Let's complete your activation" page but I already have a SIM card with a public mobile plan. It does not let me continue to my account in any way. The two buttons provided on this page are "resume activ...
Postal Code Not Recognized
I am trying to start a new subscription with an eSim. When I was trying to make a payment, the system didn't recognize my postal code in Manitoba and showed me the following error message. I double checked to make sure the province was set correctly....
Resolved! Missing Post.
I had a post regarding 'First Payment issue' it's completely dissapeared now. Where did it go?No explanation, and no traces when it was a legitimate issue..
Lost SIM card
I lost my SIM card while travelling abroad. I have a replacement SIM card. However, I can’t seems to activate my new SIM card . I don’t have Eversafe so it does not send my security code to my email address. What options do I have? I have talked...
Resolved! Porting from Rogers to PM
Hi,i availed the 45 monthly 5g subscription few hours ago. I received the text from Rogers, replied YES to the porting, then PM sent me a message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorr...
Issues in transferring number from freedom to public mobile
Hey Public Mobile community! Appreciate any help you guys can offer on the following:- I was with freedom mobile until last month. I requested to transfer my number to public mobile.- However when public mobile sent me a confirmation text to my free...
Resolved! Switching from 3G to 4G or 5G
Hello everyone, I am considering upgrading my current plan. I currently have a 3Gb plan at 3G every 30 days. My question is if switch to another plan at 4G or 5G, will I lose the monthly discount I have? I have been a member since 2019 and I have 4 ...
Resolved! Can't reply to any post
Last week I had trouble with one of my accounts so I had to contact the moderators. I had to make a new community nickname so after it got resolved I asked about getting my old nickname back. They switched it back but now when I see a post and clic...
Can't hear each other on calls
For some reason when I receive calls from certain people (seems to be telus/public mobile customers)the phone rings but we can't hear each other. Some times when I restart the phone it works but it's been happening a lot. It's this a sim card issue d...
Resolved! Activation and app issues
I can't seem to get to the self serve portal on the public mobile app. The farthest I've gotten is to add my username and password which just reroutes me back to a blank login page. I am trying to activate my subscription (which I've already paid for...
Sending safeID to old number
Did I seriously give up my old network to join this dumb ? 3 days trying to get into my account you’re sending codes to a number that’s 30years old … no live chat no phone number
Resolved! Rewards
I've added on 3 gigs of data before in rewards and they never expired. This time it shows they expire after 30 days. Can this transaction be canceled?
Resolved! Will a get an automatic price reduction at renewal time?
I am on the $55/50GB per month ($165/150GB 90-day subscription).I see that the price of this plan is now only $50 per month on a 90-day subscription. Will I automatically get this reduced price at renewal time of do I have to schedule a plan change?
Resolved! new activation sending confirmation code to the new number, cannot activate
I signed up for a new 90 day plan and got the sim card in the mail. I downloaded the Public Mobile app, used the same email I initially used and selected my phone number.Now the app is trying to send me a confirmation code to the new phone number. ...
Resolved! Text message
Anyone getting text using code 5169 seems suspicious
Resolved! Lost Phone, account doesn't show my phone number
--> Lost my phone--> Tried to get a new phone while keeping my phone number--> Told I need my account number to port my number over--> Tried to login to get my account number (I've been a customer for about 8 years)--> The new "Telus login" (or whate...
Data
I have been with public for a number of years now and bought extra data as well as accumulated data from Christmas promos etc. I had 7.62g saved and never used it until now. I used all my monthly data and needed more. It showed I was using 2.62gs but...
Resolved! Lost SIM Card
I lost my SIM card, I already bought a new one. I would like to set it up so I can keep my plan and phone number. I can’t log in to my account because I can’t receive the the confirmation texts.
Resolved! How do I get my old ID back?
Resolved! Canada -US 5G 40 gig Data Plan
Hi, I am new to PM and just signed up for the Canada-US 5g 40 gig data plan. We will be travelling to the US next week and was wondering if I have to be aware or do anything other than make sure data roaming is turned on.I appreciate any support from...
Resolved! E-SIM Activation Failed
I'm a new customer activating a new plan with an E-SIM on an iPhone. It was stuck on activating for a long time then said activation failed. I don't have an option to re-attempt the SIM activation.Best of all, I cannot contact support either. The bot...
Upgrade
My current monthly bill charge is pending on my visa. I’m currently paying $35 a month for only three gigs. You are now offering 20 gigs for $39 I would like to upgrade to this plans asap.
I have two accounts and can’t access one of them
I have two separate accounts (one for work, one personal) with different log in information and different subscriptions. I can access my work account without issues, but if I try to log into my personal account it links me up to my work account and I...
