Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Calls going straight to voicemail

My daughter has the $15 plan. She can make calls, and send sms to myself and my husband. She can receive sms from us but not from everyone and all calls made to her are going straight to voicemail.

Can't login to my account; OTP is being sent to some other phone number

When I click on grant full-access to my account, the OTP is sent to some other number and I can't access my account.

Help

I can't get in to profile can't make a payment and my phone is due

Resolved! How do we register on network?

We just got a new sim card since we could not remember the password to log into our last Public Mobile Account. We put in the new sim, and it still does not work? Please help?

95% data usage notification inaccurate - Which texts to trust, and can I opt out of these reminders?

Hello!I've been with Public Mobile for a while now, so I'm used to receiving data usage texts - but I have noticed lately that the 95% data usage notification hasn't been consistent.I don't use my data much, but last month I got both 95% and 100% of ...

Cannot make International calls

Hi there,I have so many hours left in my Int. Calls bundle but I cannot make any international calls, to any countries including US. The weird thing is I was able to make calls before.I appreciate it if you can help me with that.BestSaeideh

Talk issue

I cannot send or receive calls. I have restarted the phone but still nothing.

Number has not been ported

@CS_Agent I'd like to have my number ported to Public, I missed the text from my old carrier. Can you initiate a new request?

Resolved! International call Hungary

Why can't i call to Hungary?I have sufficient call time the system keep telling me i dialed the wrong way.It has ben couple of months least since I could make a call.

Non receipt of SIM card order

Hi friends,My dad ordered SIM card online on May 1, 2023 wide order # 342363 but did not received upto May 22,2023 so wrote message throgh my community account & reordered it again wide order # 344958 on May 22, 2023 but till today not received yet. ...

Login to my account

Every time I log to my account I need a 6 digit code even after ticking the box saying that it is a trusted device

app.. my account

cant sign into the app not happy applied for data using my points it took more then 24 hours to be added to my added.. so i bought data and never got reply more then 24 hours to be added to my account ... I spent more money then I need to ,.. how muc...

No outgoing calls.

I have reset my phone. I have restarted my phone. I have checked my balance level in my account to show that it's paid up. My phone is not receiving or sending text messages or sending or receiving calls. Please advise this is a very big inconvenienc...

Resolved! Cannot log into my acount after porting number

Good Morning.I recently joined Public Mobile and had my phone number ported sucessfully two days ago. However, I have not been able to log into my account after porting. The EverSafe (two step authentication) keeps sending the 6 digit code to the pho...

Resolved! Retain old telephone number

How can I retain the old telephone number since over 90 days was still unsubscribed。I want to pay now and use the old telephone number. Thank you!

US roaming add-on not functioning, again

Edit (26/06/2023)@LitlLdy @DennyCrane @hycm53 @softech Thanks all for the help - I was trying to contact an agent, but unintentionally posted it here as I'm not familiar with the Community format.My apologies for the confusion and lack of followup. W...

Phone is dead and I can't login to my account

My phone is completely dead and won't turn on. I am trying to purchase a new phone, but can't login to my account to get and account or sim information. I can't connect to my account because the OTP goes to my dead phone. How can I move my sim and pl...

Resolved! SIM not found when trying to authorize a number port to another provider

Hi,I'm switching providers to Freedom Mobile and tried to do a number port. They sent the port request to Public Mobile but now my Public Mobile SIM is locked so I can't receive the authorization message to port my number. When I put the Public Mobil...

Not getting a 6 number text when it says it sent

If you are connected to public mobile network why am I not receiving the 6 number code that I am told is being sent to me. I click resend and it doesn't send. I need this to get full access to my account. Anyone have any ideas?

Double Charged for the month of June

Hello, I was double charged on my credit card on June 5th. Please help!

Voicemail icon is not showing when I have voicemails

5g

Is upgrading to 5g worthwhile?

Pause my Phone

Hello.My name is Gyxxxx xxxx.I want to pause my phone. But I can't log in to the homepage because I'm in other country now, so I can't get a 6-digit password message. Please tell me how to solve this problem.Thank you. Edit by Dunkman: removed person...

My initial setup did not work

I am trying to activate my new SIM card but got an error message saying something went wrong.

Incorrect ESN/MEID message when porting number

I am porting to Public Mobile for another carrier. I entered the requested info and all appeared to be ok then I got the msg. I will like to know how to update the ESN MEID to resolve this.

Resolved! Reward Data

It was not clear to me that data from rewards expire after a month. I am disappointed with this. Could you please reverse this data purchase I made with points as I will not use the data within 30 days?

Mms issue

I just switched to public mobile yesterday and my phone hasn't been allowing me to send mms messages and whenever I try to submit a ticket I keep getting am error code. I've followed the instructions provided in the chatbox but still havent resolved ...

Community

Forum Posts