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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Missing incoming text messages now and then

Hi team, I'm having trouble receiving incoming text messages. Randomly I'd receive some and not receive some others. No pattern really. I tried switching to a different app, but that didn't solve the problem. Any recommendation? Thank you so much.

Can't access data

Hi folks,I still have some data in both my monthly 250MB data plan as well from 200MB additional data add-on I purchases. Yet my data usage on my mobile stated 0B and can't access the Internet anymore using my data plan. I tried resetting network on ...

Resolved! used phones

hi. not sure if this is the right portal. i bought a used phone from PM a month ago and now the battery won't hold a charge. who to i contact about the warranty? thanks. bruce

Resolved! Sim Out of Phone

Hi I have a question. If for some reason I keep the sim out of the phone for a year or more, will it become inactive? or fI can just put it back and it will work.Thanks to all who answer. Atul

Resolved! Unable to verify phone number when creating a new account

Hi,I'm unable to create a new account with my phone number so I can pay the bill. I try multiple time with the 6 code they text me and when I copy paste it exactly as is, it's says: "Incorrect code. Please try again.'Any clue how to solve this? Thank...

Resolved! new full package?

I want to get a phone, SIM and plan for my daughter.You can't join without a phone number... how does she get a plan and set up as a new user with a public mobile provided phone and a new package?

Resolved! Blacklisted s20fe

My phones been blacklisted I need to know who called it in stolen

Resolved! I want to buy a new phone. Motorola one 5g ACE.

I want to know if this phone can work with Public network or not.This is 5G phone. Can Public support 5G ?If Not, which network will be used ? 2G, 3g, 4G ?This phone has below bands:5G NR: 2/5/25/41/66/714G LTE: 1/2/3/4/5/7/8/12/13/14/17/18/19/20/2...

Resolved! Need to cancel account and autopay

Have lost Sim. Not registered on self serve and autopsy was setup by salesperson at public mobile kiosk when Sim was purchased. No current way to cancel autopay

Resolved! Samsung A52 compatible?

Hi all, I am considering buying a Samsung A52 from a Canadian 3rd party seller on Best Buy. The full model number is SM-A525M/DS. I'm not sure if it's a North American model or not. Would the phone be compatible with Public Mobile? Thanks in advance!

Resolved! Plan unavailable

Hello,I just paid for my plan in a shop, my remain balance is $30 but my network still does not work. What can I do?

Resolved! Refund

I bought public mobile’s boucher at pharmacy but they didn’t work at all.I want refund for them so I asked to the manager of pharmacy. But they can’t refund of them so I contact to public mobile directly.

Resolved! How to get a HUMAN at Public?

I am a new customer.- 3 days agoyesterday I became unable to recieve texts. I get to the point where I get the link to Submit a Support Ticket- but it doesn's accept my login credentials- I try 611 but there is not support option and it won's accept ...

Resolved! PUK

My phone is asking for a PUK code and has locked me out

Need puk to unlock phone

I have problems replying back so here 35 calling texting 2gb data and yes it asks for puk number

Resolved! account locked out

my account locked out. already changed password through the email

Resolved! secret question

Hello , I cannot access my account. I tried answering the security question but it seems to be incorrect. Please help thank you .

Resolved! Problem getting US roaming to work

I purchased the US roaming add-on, but now that I am in the US, I am not able to get any service. I have no cell service. My mobile data is on, and I also turned on data roaming. However, I noticed that Public Mobile seems to be partnered with T-Mobi...

SIM locked

My phone says I need a PUK number how the heck do I contact anyone? It’s all robots

Can't recieve calls

I just got the public Mobile service and I can make calls, but can't recieve any. I hope someone can help me

Forgot security question + lost my plan

Hello. I have forgotten my password and do not remember the security question when I am clicking forgot password. I need to renew my account and am currently unable to make calls. Please help me log into my account so I can renew my plan

Locked out of my account

I have been locked out of my account. I do not recall my security question.

US calling add on

I have purchases a 10 day talk add on to the US but am still unable to make my call???!!! Help

Resolved! Customer services don’t reply

I sent private messages since yesterday and today. No body replied and I need my phone service immediately. They make people life difficult and very frustrating. Can someone help me how to reach them? Do they work weekends? I need my phone service im...

Resolved! porting a phone number

I am nearly going crazy trurying to port a phone number for my Mom. I've gone through the process several times and have been unsuccessful. I called Shaw to see if they have had a prot request and they have not. I have tried to submit a ticket about ...

port landline

Greetings...When trying to port a landline, the form asks for street number. My street number is "44E", but the form only allows numbers. The form states the followingPlease ensure your address is an exact match with the address given to your prev...

Resolved! porting a phone number

I have been trying to port a phone number for several hours. |Please have a technician contact me.

Resolved! No Service

Does Public Mobile make posts when their service is down? I'm in Ontario with no service, my brother lives in the same city and he has service on his Public Mobile account. Any suggestions?

Plan suspended

I have been on Auto Pay (credit card) for almost a year now and today my plan was suspended. I logged into my account and there is a message that I have insufficient founds, $2. Please help

Resolved! What happened if my account deactivated

So I am traveling to another country right now, and my account will be deactivated on Aug 16, and what would happen if my sim is deactivated, will I be able to use the phone number, or should I keep top up every month.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Missing incoming text messages now and then

Can't access data

Resolved! used phones

Resolved! Sim Out of Phone

Resolved! Unable to verify phone number when creating a new account

Resolved! new full package?

Resolved! Blacklisted s20fe

Resolved! I want to buy a new phone. Motorola one 5g ACE.

Resolved! Need to cancel account and autopay

Resolved! Samsung A52 compatible?

Resolved! Plan unavailable

Resolved! Refund

Resolved! How to get a HUMAN at Public?

Resolved! PUK

Need puk to unlock phone

Resolved! account locked out

Resolved! secret question

Resolved! Problem getting US roaming to work

SIM locked

Can't recieve calls

Forgot security question + lost my plan

Locked out of my account

US calling add on

Resolved! Customer services don’t reply

Resolved! porting a phone number

port landline

Resolved! porting a phone number

Resolved! No Service

Plan suspended

Resolved! What happened if my account deactivated

problems with activation

Canada US Mexico package

$29 Plan Request

Don't See the 1000 Long Distance Minutes in the De...

Transfer out old number, Apply a new umber. Can I ...