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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! change phone number

We are moving and I have to get our home phone disconnected.We would like to change my current Public Mobile phone number to our land line number.We want to do it in the correct order so I have not contacted Telus to let them know yet.What is the pro...

Resolved! Texting

I am new to the $15 plan and it indicates in my account that I have unlimited international texting, which is useless to me, considering I have Whatsapp, Telegram and Signal. What I am wondering about is what about outgoing and incoming texts within ...

Okay, where is the common sense?

I am sure companies want to make it easier on customers. At least, I hope. So, why is this unwieldy system of having two different authentication systems for the community and the account? Why not combine the two so that only account holders can acce...

Resolved! Can not submit help ticket or update payment method!!

I get this message when I try to update payment method:Oops! Something went wrong, please try again later.

roaming issue

Hi I've purchased roaming to use in the US for today, but it is not working.can someone please help

Resolved! Error when trying to add money

Every time I try to add money into my account for my payment tomorrow it keeps saying error try again later if I could get help with this it would be great thank you

Resolved! Remove Credit Card

Hello,I was visiting canada and my daughter got public mobile sim from a shop. We said them to do payment by month as i was only visitor in canada. Now i am back to Pakistan. I don’t have sim. And i am not using number since 10th june. I discarded si...

Resolved! SIM card

Hi I’m wondering if I gave you the number to a SIM card that you could reactivate the card because I don’t have the time to get it sent here

Resolved! Change to roaming usa coverage with new plans

Hello just wondering if the new plans will help from a roaming perspective in the usa. If coverage will be better as I know many are shutting down 3g thanks

Resolved! 2GBBONUS promo, will this transfer if I switch to a 4G plan?

I am wondering if I switch plans with this permanent promo on my account will it transfer? I heard from others on this forum it will transfer as long as my plan is $35+. Say if I bump up to the $41.25 4 GB 4G speed plan, while keeping the 2GB promo d...

Resolved! Phone plan deactivated before the 90 day mark

Hi! I am currently travelling so I let my phone plan go into suspension mode. I last paid on April 13th for a month, which means my plan would have expired May 13th. If I have a 90 day suspension period then my account should still be available right...

Resolved! Need to change email address on account

Hi i need to change my email address on my account as i don't have access to that email address anymore. So i cant access my account as you are sending email verification to old email. Thanks

Resolved! International internet data

Will my data work abroad (not Canada or U.S.)? If not, is there an add-on I can buy to get internet while traveling internationally?

Resolved! Login Problems

Hey all...I'm trying to sign into my account but your website wont take the password. Pretty sure it's correct, it was saved by google AND it matches the one I have written down. Anyway, I tried to change it. Public mobile wont send me a text or emai...

Resolved! Rewards, bonus data/minutes from 3g plan to 4g plan

If I switch from a 3g plan to a new 4g plan will my bonus data & minutes transfer over to the new plan?

Resolved! Sim issues

I can't log into my account to change my Sim card. Keeps telling me there was a problem changing my password or that nothing matches. Please help

Resolved! US Roaming Data

In the near future, will PM consider lengthening the time of US roaming data for more than 10 days? This would really be appreciated by snowbirds like me who live in Florida for 2-3 months. Thanks for responding.

connection

I can not sign in to my G5 network?

Resolved! No Service since afternoon of July 13

My wife and I both have PM phones, and neither of us has service today. Our friend, so a third phone is not working either. We all live in Port Rowan.

Resolved! Deactivate My Account for Vacation

I am out of country indefinitely.Please help me deactivate my account indefinitely.

Resolved! payments

Hello,I recently received a new credit card number and I am trying to change my pre-authorized payment details. The website is not processing them - it keeps saying "Oops. Something went wrong. Try again later."I've also tried to just make a payment ...

Resolved! Will I still get texts if I pause my account?

I am going to be traveling abroad for 4 months and I am wanting to pause my account for 90 days to save money. Some of my accounts require 2 factor verification with my phone number and I am wondering if I am still able to receive texts while my acco...

Resolved! Phone will not send or receive calls

Since yesterdays upgrade, my phone has stopped sending or receiving calls. I tried calling my cell from my spouses phone and it went straight to voicemail without my phone ringing. Texting seems to work.

Resolved! Sim PUK #

Hi I need a PUK number for my sim. I tried 3 times and now it says I need a PUK. Could you please check this out for me. Thanks Sam

My account update

Resolved! Insufficient Funds to Renew

Been with PM for 5 years with pre-authorized payment. I received an SMS from Public Mobile indicating that there is insufficient funds in my account to renew my plan. However, I have already setup a pre-authorized payment?

Resolved! Add a new visa card

Hi there, How I can add a new visa card?I have tried many times but it does not work. Kind regards,Saber

Account suspended. Trying to make payment but not being accepted. Why?

Resolved! New update

Why is the new update for the website so glitchy? Half the time it kicks me out for just choosing a link from the drop down menu?! And then I can get back on the site from chrome I have to use Samsung internet. I do like the usage setup more with the...

Resolved! How to change username( email on another PM account)

I have 2 accounts with PM. One of the accounts has an email username that is no longer in use. How can I change the username as I cannot access the account to change it.

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