sim card activation

[farter]

my account is paid and active, got a new phone, will not recognise sim card, mobile network setting is greyed out?

[HALIMACS]

@farter 

try both of these two things:

• put the Sim card in another device to test SIM
• use another working SIM card in your new phone to test phone

[softech]

@farter   your phone should work on PM

First, check devicecheck site and let us know if the phone is clean

If clean, try a reboot and the Reset All network settings to see if it works

[farter]

Its a Ulefone ARMOR X10 to replace the Armour X8 that i was very happy with. 

[softech]

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@farter wrote:

i bought it from amazon, there is not even a phone icon to dial with

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@farter  first , check if your phone is clean or blacklisted

Also, tell us what brand and model is your phone

[farter]

i bought it from amazon, there is not even a phone icon to dial with

[softech]

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@farter wrote:

it's a brand new phone, came with a notice that i might have to manually input the APN, but it would not respond and greyed out the mobile network setting

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@farter  The APN will only affect your data, won't affect connection or voice

Where you got the new phone from?  please check if your phone is clean here:

https://www.devicecheck.ca/check-status-device-canada/

[HALIMACS]

@farter 

What happens when you dial *611?  

Can you try the SIM card in a different device?

 Also, try resetting network connections and rebooting device with SIM card in it.

[farter]

it's a brand new phone, came with a notice that i might have to manually input the APN, but it would not respond and greyed out the mobile network setting

[HALIMACS]

@farter 

is it new to you, or a brand new phone

EDIT:  if used, make sure it’s not locked to a prior carrier or blacklisted.  To check blacklist:

https://www.devicecheck.ca/check-status-device-canada/