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Credit card getting charged even after ported out from PM

physiojibin
Good Citizen / Bon Citoyen

I ported out of public mobile las month but today my credit card got charged for the monthly service fee that I am not using. I am not able to access my account as I ported out. Please reverse the credit card charges.

2 REPLIES 2

hairbag1
Mayor / Maire

Click this to start process of getting CSA assistance...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

dust2dust
Mayor / Maire

If you have, or no family member with permission to use your card has, business here, then I would just do a chargeback. If you are not now with Koodo or Telus then even more so.

It's a somewhat rare occurence but it certainly should never happen.

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