Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Per the chat support app, I was instructed to address this post to @CS_AgentI was recently on the island of Hawaii and had activated my US Roaming add-on. I made sure my Data Roaming was switched on. For whatever reason, I was unable to use the cal...
Hi, I have been having problems with incoming calls/texts. Whenever anyone calls me, it goes straight to voicemail for that person. But If I can call the person and it works.
i am trying to download the public mobile on my new phone but l am getting a error message it is saying ask your it for the correct qr code how do l fix it
I have a Galaxy Note S20 Ultra. Since I got this phone, I couldn't receive any incoming calls or messages. I thought there was something wrong with my phone. My phone broke, so I bought the same model, and I still have the same problem. I tried anoth...
Purchased the US data add-on from public mobile and it did not work.They claim it takes 30 days to get a refund.. which the best they can do. lolDO NOT BUY add-on's from this rip off company.
Helloi am writing this because of service issue. I registered the service Nov 18 and i just found out i cannot get any phone calls and texts from friends and coworkers who use different company(like fido and rogers) phone service. I can only get phon...
I recently switched my girlfriend account from Fido to PublicMobile and all the porting steps went ok and i replied Yes to the last message from her carrier asking if shes allowing the number to be transfered to her eSim. However since she did activa...
My folks have a old-fashioned corded wall phone that runs through a ZTE box, which has a SIM card in it, currently with Rogers. Will this box work with Public Mobile? If yes, anything I should know before switching them to PM? And how to switch over ...
i did the black Friday deal 5 g 20 gigs for 34 dollars . my renewal was Friday its now Monday and i am only getting speeds of 18 magabites download . i did reboot plus airplane mode i have a Samsung s22 5g any suggestions would help thanks
Hi guys, I just saw that Public is offering a $39 plan for 50GB of data at 4G promotion. I'm currently on the $25 plan.However, my payment cycle just started today, and I made a payment. If I decide to switch from the $25 plan to the $39 plan before ...
hello good evening this is peter and l am just wondering if l am able to transfer my esim card from one phone to another phone and keeping my same phone number and plan
Hi. I have registered my phone and linked with my email address. But still, whenever it needs to confirm my full access, can’t receive any 6-digit code.Moreover , can’t register the payment option either.Thanks
I just purchased an eSim online with credit card and requested to port my Fido number. I did not have access to the old phone/SIM card but the number seems to have ported (when I make calls I can see the call ID is the correct number ported from Fid...
Hi my old service provider is CITYFONE (zoomer wireless) using my old cellphone. I got a new cellphone and i recently signed up with public mobile and requested to port the number over . everything seems to work okay and when i log in the public mobi...
So what am I supposed to do if I sent a message to CS_Agent and haven’t gotten any response? I messaged CS_Agent over a week ago, zero reply…. Nothing… it’s been 8 days. Is there anything further I can do? How else do I get support?The issue was that...
My friend has loaded money on his account and it won't reactivate his plan. When Walmart set up his account they entered his email incorrectly and he can't access his account online. Is there a way to change his email and is there a way that his phon...
HELP! I'm trying to set up a new service with Public. I entered my SIM and followed the steps but something went wrong. The app tells me to contact customer service, but when I try to, both the app and my laptop login keep sending me in a circle. AND...
Hello.I have the bottom tier account for $15/month which includes 150mb of data at 3G speed. This was fine for me, and enough to access banking app while not at home on wifi. Since last week I have discovered that my 3G is running at much faster spee...
Has anyone noticed yet on their account under change plans the Promotional $39 50GB at 4G Speed plan?Edit: There‘s also another promotional plan that was for all Customers this morning on the website under shop then it changed for new Customers & now...
HiI have subscribed for 40 GB 5g plan. My phone is Samsung S20 FE 5g (SM-G781W) but I don't see 5g logo on my screen.How can I fix this issue?Thanks,Panduka
According to GSM Arena, these are some of the bands: 4G bands 1, 3, 5, 8, 19, 34, 38, 39, 40, 41, 425G bands 1, 3, 5, 8, 28, 38, 41, 77, 78 SA/NSA Will the phone work with Public Mobile (specifically the 5G)? I am worried because the phone didn't wor...
I paid for a subscription, yesterday, but couldn't access it because I'm not in Canada.Then when I tried to contact Public the chat line was already closed.Now, I can't sign in to my account at all, but am caught in an AI generated loop
My public sim network is not connecting since 3 days so unable to make phone calls/text message. Did IM to chatbot and followed the steps I am not able to raise a ticket as well how many times I tried. Not getting any help/assistance or customer supp...
