Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, Hope someone can help me... I got an old Google Nexus 5 LG and it worked fine with other carrier such as Rogers. However when I bring it over to PM (with a Public Mobile SIM card which also worked fine no issues in another phone), I can not ma...
How do I port my number to public mobile?
I am on auto-pay, and my credit card just expired at the end of February. My plan's monthly payment is due March 1 (today). Due to expired CC, payment did not go through. I have since replaced my old CC with the new one and entered the information in...
So 3 family members use public mobile for years now... Trying to order 2 used phones and Public Mobile cancelled order (Wife's phone old iphone 7 glitching and 15 year old has decided to replace old hand me down... I was told to post here... also...
We set up accounts and installed new SIM cards for 2 mobile phones Feb.28 in early afternoon. These phones have not yet activated.
Why is my account suspended when the funds are there? I am signed up for auto-pay; I shouldn't have to do anything else.
I put in a refer a friend code when I signed up but I do not see the $10 discount applied to my plan and my son in law is not getting the extra $1 off reward per month applied to his plan.
from the early morning,my internet is not working. I have tried all the settings like turning off my phone and airplane mode but nothing is working.
Hi all, new to PM and to this community. I have a habit of login into self-serve on a regular basis to monitor data usage since I've just opened up my account less than a month ago. This morning, I noticed that the plan details don't show anymore. ...
I am interested in changing providers to Public Mobile but I don't want to change phone numbers. Do I have to change phone numbers with a new SIM card?
I forgot my security question trying to reset my password and was asked to fill my security question
I have a PM SIM and want to switch over my phone. I try entering my phone number - it tells me the phone number already exists in the system (I used PM a few years ago.) When I try the "forget password" link, it tells me "Your login failed. Please...
Hi! I'm trying to figure out if this phone can be used on the public network?the model is Galaxy A03s SM-A037WZKAXAC thank you for your time!
RESOLVED - I entered my payment voucher manually in my account and all is good now. Hello, I activated my SIM and used a payment voucher to pay for my plan. However, when I go into my account it says my plan expired March 1st, but I just activated i...
having trouble in US. Can’t get phone to work for talk or text despite selecting T mobile. My Plan already US talk and text so I didn’t purchase an exta add on. Sooo frustrating. Any ideas appreciated.
Does anybody know how to cancel an online order? I order a certified phone today and I like to cancel the order. Thanks
Hi , i paid my month and the same day i changed my phone number with the help of an agent. My phone hasnt worked since and now i am told that my funds are lost and they cant be used for this phone number. Can a supervisor get back to me. Why is it s...
I just registered today, why is it charged three times,
Roaming available for India at least can get message like otp from bank
In December 2021 I got the message from PM which says simply reply yes to get above bonus(and that is for every user). I replied yes, but till now I could not find such bonus in my account. I was told I have no minutes when I tried international call...
BB3064 just pd $10 for data for my sim to get a iMessage number confirmation and it didn’t work! How can I get back my $10 when not used at all? I am paying $12.50 a mo just to keep my number with PM and now $10 pd to receive a 4 number code re ban...
Was just on the phone and mid call the call dropped. Now I cannot make any calls at all, and the person speaking to me said they called back and it went to a voicemail with a robot voice instead of my usual voicemail. The screen just looks like it's ...
i need to change my email address for my public mobile account.
Hey Public Mobile Community! I recently purchased a US talk and text roaming package for my trip, but wasn’t able to use it since my trip was cancelled. How do I cancel this roaming package to receive a refund? Regards, Kelsey
Need too change my email
Hi, I ordered a phone on the website and it came with a free sim. Which I don't need. That was Feb 13th. I got the tracking for the sim card and it says it was delivered.??? I have not received an email or tracking or anything at all about my phone b...
trying to change to a lower spec plan but it says "This cost of this plan is higher than your current available funds.You will need to make a payment to your account to complete the plan change" I don't get it at all, i want to change it for the next...
Need help switching plan to the 15$ starting next monthly cycle. "Agent"
How do you search your private messages for just the messages from one user? Freaking hate this new set up....I can't find anything quickly like before.....
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