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Transfer still pending after 5hrs

Great Neighbour / Super Voisin

I switched to public mobile from virgin plus. But after 5 hrs it's still not completed. My virgin plus sim is active and i can make outgoing calls and data on public mobile (e sim)

When they complete process?  How can i reach public mobile customer care? 

I tried their chat box but ot showing high volume and didn't connect 


Town Hero / Héro de la Ville

Then you should be good to switch sim and restart phone a few times and should be no longer working on virgin. Call the phone number I sent you to inquire what's happening. 

Great Neighbour / Super Voisin

Yes. I sent yes message to virgin within 90 minutes 

Mayor / Maire

@Gayu ,

You can send a private message to a CS_Agent using the link: ->   Message CS_Agent

Customer Support Agents are available from: Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Town Hero / Héro de la Ville

Did you keep your virgin Sim card in your phone and replied yes to the port?

If not  that is why. I will send you a separate message with a phone number to contact to have it completed. 

Need Help? Let's chat.