How can I make a payment without entering my account?

[Viviane009]

How can I make a payment without entering my account?  when i tried to enter my account, the system asked me to verify the account with my email, but my email is not longer valid. What can I do?? 

[Timer]

@Viviane009 

until you complete updated your account you can use vouchers to purchase from any stations or Shell,

then add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #, on the receipt ... and see how to pay your bill by *611 here a > photo

official list of retailers location sell >  vouchers

or from online to buy it here >  Recharge For Public  //\\  recharge.com \\//  Top-up Public Mobile Recharge.

and then contact PM support team by > CS_Agent  to change email and set new password.

and change the community email address by yourself  My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,

[softech · Accepted solution]

@Viviane009   if you remember the 4 digits PIN, you can use *611 and pay there

or you can buy voucher from retails  like SDM/711/Shell and load using *611   

But for long term, you should have the email address changed on My Account.  Just open ticket with PM support and this can usually be done within a day

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there