Forbidden A1

[Moonin]

New customer here, paid, and ported number to physical sim.

A few hours now, still no data and unable to log into my account.

Can sometimes make calls or receive calls but drops immediately.

[Dunkman]

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@Moonin wrote:

Texting only works as incoming for MFA. Otherwise, both outgoing and incoming do not work.

APN settings already the same as what you've listed.

Thank you.

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@Moonin 

You are welcome. Did not solve your issue though. 

Unfortunately, it looks like that your account was not set up properly.  CSA will need to intervene.  You should get a response sometime today.  Check your private message inbox for CSA response. 

https://productioncommunity.publicmobile.ca/t5/Announcements/Longer-Than-Normal-Support-Wait-Times/t...

[Moonin]

Texting only works as incoming for MFA. Otherwise, both outgoing and incoming do not work.

APN settings already the same as what you've listed.

Thank you.

[Moonin]

Thank you. I have another post already on the actually problem - Forbidden A1.

[Dunkman]

@Moonin 

As you still waiting for CSA response,  maybe try a simple reboot of your phone (if not tried already).  Then a network reset of your phone.  Note: this will erase your Wifi password settings.  

Is your text working?  Incoming and outgoing texts?  

Also, for data, check your APN settings:

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or             default,mms,agps,supl,fota,hipri

[Dunkman]

@Moonin 

Usually within a few hours, but recently 1-2 days.  I will try to offer some more troubleshooting advice on your original thread.  I will move this post to that thread eventually. 

[Moonin]

New here and it's been almost 24 hours. I don't have data and it doesn't help when the work week begins tomorrow. Thank you.

[Moonin]

Fixed for you yet? No response from agent still on my end.

[Moonin]

Pixel 3 here, still no data. Tested on S21 same issue. Maybe it's the weekend...

[Thomaskostis]

Exact same issue. Iphone 15 using referral code.  29$ plan 

Ported my samsung ok same day. 34$ plan

[Moonin]

Yes but sadly, same issues.

[Moonin]

Submitted, hopefully I will get a response soon. Thank you.

[hTideGnow]

hi @Moonin did you try the sim on another phone?? if unable to get it works, you need to check with agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Moonin  

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437