Uncompatible with E-sim

[Rawbyn]

I purchased an esim and my phone isn't compatible.  I can't request a refund because I'm stuck on the activation step and I can't access anything else on my account.

[hTideGnow]

hi @Rawbyn you can still continue with the activation, just use physical sim. Buy a Public Mobile sim card from Telus or Koodo store near you You cam then ask support to change the sim card number for you

[fixin1]

@Rawbyn - Please buy a SIM card on the Public Mobile website for $10, or at any Mobile Klinik / TELUS or Koodo corporate stores. They also have them on Amazon for $5.

Then contact CS_Agent to change SIM card number:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox