[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why is talking so long to recieve my official invoice?
I’ve requested an official invoice on March 7,2024. I’ve been told to wait 30 days and that most of the time it would be sent in 14 days. Well, now 30 days has past, I sent them a message requesting an update and they still haven’t replied (3 days). ...
Stuck Port?
I haven’t been able to receive calls or texts from most of my contacts and have no idea why? Reset my network settings but no good. Filled out a ticket more than a day ago but haven’t heard anything. Who do i need to talk to to get assistance, becaus...
iPhone 11 pro
iPhone 11 Pro not working with SIM card, no service, any help will be appreciated
Resolved! Loyalty Bonus
I am not getting the 30gigs of free of data promised as a Loyalty Bonus. All the settings on my phone are correct, I get my regular plan data so why don't I have access to the free loyalty data? Please advise.Thanks
Can’t register
I am trying to subscribe and sign up, but when I type in my payment method, it isn’t going through it’s saying something went wrong and I need to retry. I need some help to see why this is not working.
PM SIM card in new phone not giving me internet -HELP, PLEASE
My cell phone literally died while in the States. I had a new phone ordered and waiting for me when we returned to Canada. I put my PM SIM card in and certain details are working (APN, etc. in order.) My friend put my PM SIM card in his phone and it ...
Np Access to subscription information in my account
Hello I need urgent assistance.My account is not providing me access to my subscription information. I have to upgrade to include calls and texts from the US by COB Wednesday and unable to access it. I also want to check my subscription - as apparen...
Not receiving local landline calls
Incoming calls from mobile phones is normal. HOWEVER, if it's originating from a local (Edmonton) individual (NOT a doctors office /business) landline, whether it be a number in my contacts or not, the call goes to voicemail with NO record in "rece...
Texting not working
I am unable to send and receive texts. I have an iPhone, looks like a common issue here on the forum! I’m also concerned about the amount of people saying their US service doesn’t work as my partner lives in the states that’s the whole reason why I g...
Texting not work
I just signed up with Public Mobile last Saturday (from Virgin).Still can't send/receive texts (now Tuesday).Calling works fine.What do I do?
New customer
can finally Text but no ability to send or receive Pics..?
Re: Frustrations activating
I can't send or receive texts either after transferring my number.I can make and receive phone calls, just no texts.What do I do?
No telephone service but 5G internet text
Cannot telephone out. Just times out. Telephone in goes to voicemail I can't access. All nrs.. 3 bar 5 g spouse freedom mobile works fine. Help!
Resolved! Text pictures to and download from iPhones not working
I have a one plus 5g phone and I can't send pictures or download received pictures from my iPhone friends, even though I have tried adjusting APN. Please help, I used to be with Telus and Koodo and had no problems
Account
I've created 3 accounts on public mobile using the same email on separate occasions so it looks like I only have access to 1. I need access to the other 2 as well but I'm unable to reset either of them.
My upcoming subscription change never happened?
Hi I do not understand how to contact a real person and do not understand the point of this but.. I recently changed my subscription plan and it was supposed to automatically switch on April 8 from $65 to $40. However, I just checked my account and i...
Purchase of US Talk and Text add on not working
Hello - I just purchased a US Talk and Text add-on today for $15.00. However, I cannot make a phone call while in the USA. I checked online "my account" under add-ons, and it says I have 0 of 15 days left. This should say 15 of 15 days left. Is t...
Porting
I ported my number from TextNow to Public mobile several hours ago. I can call out but I can't send or receive calls or texts. I also got this once porting was supposedly complete: "Hey, it's Public Mobile. To successfully complete your number transf...
ProMotion offers
I thought the Canadian and USA calling/data expires today April9. Missed leading… I tried to purchase the package but it’s no longer a promotion. I would have thought I have until April 9 at 12:00am to get this plan for $39.
Customer Service Agent Clau does not treat customers right.
For context, I submitted a ticket requesting to get my 250GB of data for 150 days promo back because I did not know that changing my plan would get rid of the bonus data. I hear back from clau telling me he can provide me with $15 reimbursement for t...
Resolved! Safe to insert PM SIM?
So I'm helping a friend activate PM and port from Fido. I've done all the steps, installed PM app, activated account (they signed up and ordered SIM online a few weeks ago), said to port from Fido, gave IMEI, etc. PM app says they can install new SIM...
Resolved! Referral code didn’t work when signing up
Referral code my husband gave me did not work when I signed up recently. Can I get some help applying this code as there is no option in the app. thanks
WIFI calling we need this!!
Is there going to be support for WIFI calling soon? I have been a long time PM client and would like to stay but we do not have very good cell reception at our place now and are missing or drop calls all the time now.
iPhone 15 Dial Pad not working during phone calls
Dial pad doesn't allow me to make selections during call by pushing numbers on it.I hear click but my selection is ignored and call eventually ends, because "I did make a selection".This is happening most of the call but only I'm on LTE or 5G.When I ...
Resolved! need to close an account
Hi, my son's account needs to be closed. I am paying for it on my credit card and he no longer has a phone. I don't seem to be able to sign in under the email address:*****@**The only other email it might be under is his name with 09 I believe?I have...
Resolved! Data Limits
Hi, will I get a message when my data is nearly used up?? Will the data just stop working, or will I start to get charged for going over?? Thanks
New subscription problem
got SIM and Data is working but zero Texting
esim not compatible
We recently activated an account for our son and we went the esim route after verifying the IMEI number from his cell would work. After completing the purchase and attempting to login to activate accounts it gave an error saying the esim NOT compatib...
I'm so confused - So the Community account is the same as your plan account now.
Beside about 4 hours trying to get into my account because of the authentication system that keeps resetting and deleting a new password when its forcing me to get a new one.Why was there no explanation of this system. why does it not acknowledge my ...
No US service
Bought a US package a couple of weeks ago and when I got down to the states I had no service to call
