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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account Overcharged

My account was debited $17.25 today, yesterday, Jan 12, Jan 11 and Jan 10. I need this fixed. How do I talk to someone? I’m about to cancel my subscription all together

Resolved! Esim to Physical SIM

I would like to know if its possible to transfer Esim to a Physical SIM

US Data Roaming Doesn't Work

I can't get my data roaming services to work in Chicago. Tried everything. Chatbot sucks and won't let me submit a ticket. Help!!!!

New eSIM

Public Mobile sent me a new eSIM however when I try to add it to my iPhone I get multiple notices saying it does not work including ""unable to continue cellular configuration" as well as "no usable data found" and "unable to activate eSIM". How do I...

Refund

How do I get a refund for a SIM card I bought (a Public Mobile SIM card) at a Telus store. I can't use it as I had to order another SIM card when I signed up for a Public Mobile plan

Resolved! unable to access account

Hello, I ported one of my phone numbers to Kodoo.I am trying to port second number but I can't sign into my account. I need the account number.

Resolved! Quickbooks verification codes

Hi there,I have recently started working at an accounting firm and when signing into quickbooks, the software insists on sending verification codes via text message. I had been able to receive these texts in early October, but not since then. How c...

Resolved! Activate New SIM

Hello. I am trying to activate a new SIM. I got an error after the last step saying that I need to contact customer support.When I try to contact support, it says there are no agents available. I have tried contacting them through the app and throug...

Resolved! Port Failed - Urgent Help

Ported last night, and I'm stuck between two phone numbers. The number I ported in is currently working for calls, the number you assign me when I set up the account yesterday is handling all text messages.I ported in from Koodo post paid. I have tri...

Reinstate account

My credit card is now clear to make payments. Please renew my account.Nancy xxxxxxxxxxx@gmail.comEdit by Dunkman: removed personal information

Resolved! Calls and texts are not coming through!

I just switched to PM from Rogers a few days ago. About 50% of my calls and texts aren't coming through!

Autopay renewal

Advised today that my card declined today for Autopay for our second phone. Credit card details same for both and primary phone still working. Tried calling 611, asked for 4 digit pin which has been long forgotten. Using My Account or Self Serve gi...

500 one time int’l LD bonus

My account have a ‘500 one time int’l LD bonus’ what is it? Can I call a Chinese number with it in 500 minutes? What is difference with another’500 minutes’ that I used 22%

My subscription is up how can I swap sims?

I want to renew service but I want to put a new SIM card in and get a new number what’s the best way to do this ? Because if I renew service it’ll just assume I want it on the current sim which I don’t want ??

need help transferring number

Hello, I need to transfer my number. My app is stuck to contact you and the website is also stuck to activation. I am using my other account to get some help. My number

Resolved! New SIM card, old subscription

I have a monthly subscription but i lost my SIM card. I bought a new one but nothing is happening. Is there a way to activiate this SIM card with my old subscription? I m still paying but cannot access anything

Upgrade plan

anyone can I ask for upgrading a plan?

Unlimited minutes but out of minutes

I thought I have unlimited minutes but says I’m out of minutes ?

Stolen phone

Traveling out of country and have my phone stolen and need to lock out phone. What do I do?

Cancelling service not working

Hi, I really need my account deleted. I subscribed during black friday, the number transfer didn't work, i was double charged, and now I'm seeing that my service is continuing under another number. I've now paid 70$ for no service at all and I can't ...

My service is suspended after I changed my number

Hello Team,My service got suspended after I changed my number. Please let me know what information you would and how I can send it securely/privately to you guys.

Sim Cards

We signed up after Christmas and have not received our sim cards yet. Why?

I can call some one else, but some else can't find my number

I got a phone number from here.I can make a message and call to the other person,but If the other person calls me, I can't get connect.

Re: Number transfer request

Please Sansun, help me with Public Mobile to send another request for transfer number to Virgin Plus. Please help so I can activate my Public account. Thanks a lot

Text attachments

Both my husband and I cannot send out attachments in texts. Tried turning phone off and on and also wifi on and off. No luck

Auto Pay

I’m confused… by subscription and suspend I want to suspend for 80 days and not lose my old subscription with loyalty rewards.I don’t see auto pay to turn offlast year I removed my credit cardmy plan renews Jan 19

Phone not working

Anyone else having issues with the network right now? Was in the middle of a call and lost it, no longer able to access the network. Payments are up to date.

Payement and service doesn’t work

I already pay for my SIM card but the service doesn’t work

SIM card

My sister is currently with Telus and has an iPhone 7. She has requested a SIM card coming in the mail shortly. Can she simply change out the card? Will she retain her photos, phone contacts etc or are there steps to save these on the new SIM card? T...

Was wrongfully charged.

Hi this phone line was purchased for a family member visting from overseas. They left on December 7th and I sworn I had sent a message and was told they turned off the subscribed feature. I just got charged $50.85 for a renewal even though the li...

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