[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Canada-US Subscription Plans
The Canada-US plans are no longer available, does anyone know if they will be offered again? I am a snowbird and would like to switch plans when I head to the US in the fall.
Ticket unresolved
@CS_Agent Can you please help in resolving ticket 403982-406.
Resolved! This sucks
I just transferred two phones from Rogers and cant get inbound sms mms nor 2FA no interc transactions. I try and file a ticket and the bots think they know everything. I am going to wait 3 hours and go back to Rogers
What on Earth has Public Mobile done to my Profile?
I've been abroad for 5 months and just got back to Canada. During those 5 months, I was unable to log into the community! Why? The community login insists on phone verification and since my phone was suspended I couldn't login! I could log into my ac...
In the Midwest of being double charged...now phone is dropping calls
I can not access my accountCan Someone please help me..this has been affecting my work today, as I need to authticate via receiving a call
SMS is not working
Hi, I set up my SIM card on April 4th and transferred my old number. Everything is working fine but the SMS. I am not receiving or able to send out any messages. It’s been almost a week and there has been no changes . I am able to also send iMessages...
Re: Iphone SE 2020 (2nd generation)
Similar issue, any suggestions?
can's logon?
I am trying to set up my new phone with the SIM card they sent me and when i try to logon i have been getting this message, so i am unable to logon
Previous carrier's VM is still on my phone after porting my number yesterday
I am now a member of Public Mobile - the phone does work for outgoing calls, and it does say Public Mobile on the top right of my phone screen. PROBLEM: my previous carrier, virgin mobile, still has a voicemail on my number and it is intercepting all...
Resolved! Canada Usa plans
Are they doing away with Canada /Usa plans and when will that take effect . I have an existing plan . Will that be grandfathered? I just signed up for a new Can /Usa plan starting April 22. Will that no longer occur . Thank you
Can’t log into account
Can’t log in to website dot even get a chance to enter log in details just says forbidden . App won’t work either I get to enter log in details . Then it just pops back up the log in page endless loop . Anyone else experiencing this
Imessage
Hello,Imessages and Facetime only working with an email. I switched to Rogers’s and they’re waiting for you to send me the confirmation by text but my texts dont even come through?please help as its two days that my phone does work
Travel
Hi I just arrived to Mexico and i cant use my data. What should i do?
Re: 'Enter SIM ME lock [NP]'
Where do I find my sim ME lock NP
Deactivation of my account
Hello! Help me please, I want to make a deactivation of my account
Expressing my Frustration with staff
merge with a pre-existing thread about the same issue
Resolved! Activation failed
Told me to contact a member here.I was trying to transfer my number and activate my account.It failed.
Resolved! eSim Transfer
Hello! I just would like to ask for the steps in transfering my eSim subscription into another device...
Sim APN settings for android 2024
Can someone send me the proper sim apn settings for android public mobile 2024?Plz and thank you!
Sim Card
Hi it's been over 10 days since my sim card was supposed to be delivered, I am not sure how to contact anyone about this. I am aware they can't be tracked
Why is talking so long to recieve my official invoice?
I’ve requested an official invoice on March 7,2024. I’ve been told to wait 30 days and that most of the time it would be sent in 14 days. Well, now 30 days has past, I sent them a message requesting an update and they still haven’t replied (3 days). ...
Stuck Port?
I haven’t been able to receive calls or texts from most of my contacts and have no idea why? Reset my network settings but no good. Filled out a ticket more than a day ago but haven’t heard anything. Who do i need to talk to to get assistance, becaus...
iPhone 11 pro
iPhone 11 Pro not working with SIM card, no service, any help will be appreciated
Resolved! Loyalty Bonus
I am not getting the 30gigs of free of data promised as a Loyalty Bonus. All the settings on my phone are correct, I get my regular plan data so why don't I have access to the free loyalty data? Please advise.Thanks
Can’t register
I am trying to subscribe and sign up, but when I type in my payment method, it isn’t going through it’s saying something went wrong and I need to retry. I need some help to see why this is not working.
PM SIM card in new phone not giving me internet -HELP, PLEASE
My cell phone literally died while in the States. I had a new phone ordered and waiting for me when we returned to Canada. I put my PM SIM card in and certain details are working (APN, etc. in order.) My friend put my PM SIM card in his phone and it ...
Np Access to subscription information in my account
Hello I need urgent assistance.My account is not providing me access to my subscription information. I have to upgrade to include calls and texts from the US by COB Wednesday and unable to access it. I also want to check my subscription - as apparen...
Not receiving local landline calls
Incoming calls from mobile phones is normal. HOWEVER, if it's originating from a local (Edmonton) individual (NOT a doctors office /business) landline, whether it be a number in my contacts or not, the call goes to voicemail with NO record in "rece...
Texting not working
I am unable to send and receive texts. I have an iPhone, looks like a common issue here on the forum! I’m also concerned about the amount of people saying their US service doesn’t work as my partner lives in the states that’s the whole reason why I g...
