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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

sim card stopped working first day

registered new sim card into unlocked phone. worked fine several for several hours. Sim card is no longer recognized. I tested another PM sim card in the phone and it works fine. Does PM offer any warranty on one day old sim cards?

Incoming calls not working

i just activated new SIM card.i can call but can’t receive any callsplease help thank you

Resolved! New account.

Hello, I would like to create a new account to activate the sim card that I got by delivery.

Resolved! Old email

Hi I have an account with an email that is no longer in use. I’m now locked out of my account and want to update the email. What do I do

Number

hi,my phone number is not recognized in some websites, when I add it on the phone number section they say please write a correct phone number!! Is there any way that I can fix this other than changing my number?

Pending new Credit card charges

If approved by the CRTC, how will the passing on to the customer $2.00 charge for using a credit card to pay, affect Public Mobile. Credit card use as we know is encouraged on Public Mobile.

Resolved! account umber

want to find out my account number

Resolved! my data usage showing on my account is not correct

Hi, I have 1G data plan but the data usage on my account always shows "1024MB used", even it is just the first in a new bill cycle. What's the problem there?

Resolved! Free 2GB data promo

Hi everyone, I have two questions about the promo: Does it include the $25/mon plan? Just would like to confirm due to the "+" sign.Do I need to enter my email to signup to be able to use the promo?When would this promo end?Thank you very much!Iris

Telus Rewards....look similar?? 1 point = $1

Resolved! forgot email cant log in to account to top up is already toped up bud didnt renew ?

trying to get my account to except the money on prepaid cards , but it says my plan expired last night , now i made a mistake when i made a email or passowrd to log in to public mobile .cano cant get my phone to auto renew plan with out logging in ?...

Resolved! Locked out

I had an account with an old iphone 5s. The account was linked to a work email through a former employer. The cell has no service since it is a 3g phone so when it asks me to verify via SMS I can't and I can't with email. I wanted to add money to my ...

Phone

Lorsque je reçois un appel il n’y a pas de sonneries et la boite vocale entre tout de suite en fonction quoi faire pour remonter les sonneries?

Resolved! Referral code

Hi everyone,I used a friend’s referral code to sign up and didn’t receive my one time $10 credit that was advertised. Anyone know why that might be and/or how to claim it?

New customer data not working android

I activated my card. Phone works but not data. I've tried all suggested tips. Still does not work.

Very bad mobile UI of Public Mobile's website

I tried opening public mobile's new website on my mobile browser but it was impossible to open. It's not made to suit mobile UI which is very unreasonable. It also very heavy to load even on my super fast internet connection.

Resolved! Help!

I bought a SIM - Activated it - You took my money and yet I have no service and because of an issue at the level at the activation I’m unable to log into the account - I called your parent company - who transferred me to Kudoo - I’m so angry I’m rea...

Resolved! Payment

Why am I getting request for payment when I’m on auto payments? I think I may have paid twice for next month- need to know ! Also why can’t I speak to agent- readily available before I signed! Frustrated! FYI , I submitted a ticket July 27, no respo...

Resolved! Lost sim card

Lost my sim need replacement with the same number

Resolved! update credit card

I am unable to update credit card. It wants to send verification code by email, but no email or code comes. I need to have this dealt with ASAP. Thankyou

Resolved! SIM card not recognized

Hi,New account setup. SIM card not recognized by phone. PM CS told me to try it on another unlocked phone. I did— that phone didn’t recognize it either. I have another new SIM card that I can try, but don’t want to have to pay again — PM has alrea...

Resolved! My plan renewed, but 75% data used while sleeping

I received a text message from public mobile that said my plan renewed on August 18th. I received a text message while sleeping at 12:45am on August 18th that stated I had used 75% of my data. No software updates occurred and my cell phone was not be...

Resolved! Why is my voucher not working?

Usage reporting issues

Is there a specific forum for issues with the usage reports and general issues with the new 'mobile friendly ' interface? I am having serious problems just extracting my daily data usage. Yes I may be able to download a spreadsheet file, but the fil...

Resolved! Text message public mobile error 0

My phone recently broke so I bought a Samsung galaxy A03s I inserted my Sim and I can call and receive calls I can receive texts but every text I send fails and says Public Mobile error 0 if anyone can help I'd really appreciate it.

Resolved! Attempted to upgrade plan and it reverted to my old plan. How can I contact support to get this corr

I attempted to upgrade from the $15 to $25 plan and when the automatic payment went through a reverted me to the $15 plan. I'm now stuck in the middle of nowhere with no data because of this. How do I contact support to get this corrected? This is th...

Resolved! SMS from Public Mobile says I used Data but I didn't!

Hello, So today starts a new set of data. This morning I received a SMS message saying I used 75% of my data which is wrong because today is my new month. I look at my account and it say zero data. Why did I receive a message from Public Mobile sayin...

Why should I switch to public points rewards program? Doesn't seem that good compared to the old sys

Title, Currently I'm on the old reward system using $25/monthy plan, I get $6 off my monthly plan. $2 off from autopay$3 off from loyalty$1 off from referral This means every year I essentially get $72 off or 72 points. The new system gives5 points f...

Resolved! $55 Student Plan for 20GB per Month

Hello Community, May be going back to school in the fall and have been considering PM's new plan offers. Currently on the $25/month am interested in the $55/month for 20GB for students. How do I sign up as an existing customer there is no switch pla...

Resolved! I can’t login to my account.

I can’t login to my account.I’ve tried to reset the password a thousand times, it didn’t work.Help me.@CS_Agent

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