Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My data is no longer working and when I consult the Subscription Usage tab it says I have used all of my data. However, when I View Usage History and when I look through my phone, I have only used a fraction of my available data. What is going on? ...
I’m ready to activate my new SIM and start my plan. I want to transfer my current phone number from a different provider. What are the steps I need to take?
k i used an old sim card and set up an account with a phone number. Obviously the accout doesnt work and i need to cancel the subscription. But when i try to login to the account, it send a 6 digit verfication code to the phone number which i dont ha...
Experiencing problem when trying to login to the app on my iPhone 13
I have received my SIM in the mail and am now trying to complete Step 4 to finish set up. I cannot see where to go next. I am using the online website as the App is not working on my phone.
I purchased roaming for USA last week. While in the USA I was not able to access data or make voice calls. I am now home in Canada and seeing as how the roaming add on was of no value to me I would like a credit back to my acct. How do I manage this ...
I am trying to update my account information/payment/subscription plan. I am already a customer for 3+years and every time I login it only gives me two options: "Resume Activation" or "Go to Login Page". When I click resume activation and put in my a...
This is just stupid here...... HOW DO I REGISTER MY NEW PHONE?
I purchased add on 1 gb of data. I’m at 100% of my monthly data usage and my add on isn’t kicking in. I can’t see it anywhere on my account, but can see I purchased it last week. I CANT GET A TICKET GOING and CANT TALK TO ANYONE!! 1 month new subscr...
Hello,I've been unable to access links (e.g. from Outlook e-mails) and some websites for the past week. Even links from Google searches won't open on my Android phone. I've tried with mobile data on and off. Same problem when I'm on my home wi-fi. ...
I'm in a country where my sim card doesn't work, I need to log into my public mobile account but my verification code is sent via text and I can't get it (no sim). Is there another way?
Will I loose any balance of International Minutes if I upgrade my package?
my card was comprimised,i got it reactivatted,made my payment to pm, but talk doesnt work,only texts
Noticed PM advertise $5 for an eSim - I thought that Esims are digital. Also can any phone use an esim. I have an older iPhone 8 .
@CS_AgentHi! Please help me! Could you please send me a private message? Can you please send me a phone transfer confirmation through email? I somehow missed the first one when I changed my number on the 19th. I am asking for email please because I c...
I need payment taken out so my phone works.
Merged similar threads
Do we have any screen prints from start to finish? Showing where the referral code goes.
I have completed my activation with public mobile. I was in my account and verified everything. Couple hours later when I try to log into my account, it wants to complete my activation that has already been complete. I have no way of logging into my ...
When do you start receiving money off for auto pay and where to see this in the app?
It's been a couple of weeks and I haven't received the SIM card. I keep getting told by reps here to buy a one at a kiosk and to request for reimbursement. I've been to two kiosks (Koodo, Telus), and both were confident that Public Mobile no longer ...
Getting error when I try and make a voice call - "7B1 your phone is not activated on the network". I can receive calls but incoming calls says no caller ID. I can text, use data, email, etc. - just can't call out. Keep getting error message when t...
My payment cycle is due on June 23, 2023. I up graded my plan on June 20,2023. I was charged the a the $40 of the new plan.Will I be charged again when my plan end on June 23, 2023, and will use the new data and mints i just paid for? Or Will the pay...
I want to change plans - will I lose my loyalty points if I do? I currently receive $2 auto-pay and $3 loyalty.
Hello.I have an Android 11 phone with a newly activated Sim. I can send/receive phone calls and text messages without any issues. However, I am unable to access my data. For example, trying to access the Internet via my data, phone indicates no Inter...
I purchased US roaming Data. My plan show the plan. When I arrived US, I turn on the roaming, restart the phone many times. And still not working! I changed the network to T-mobile and still not working. Restart the phone again and still not wor...
I initially missed out on the $39 for 20 gigs deal, so last night I finally bit the bullet and paid $44 for 30 gigs and today the other deal came back. Can I switch without having to pay again? Can they just switch the plan and transfer the payment t...
I got the lowest one for my kid. Realized you didn’t get to text. So went to the next one up in two hours. I’ve been charged for both plans. How do I solve this? I can’t submit a ticket to save my life
I bought the SIM card already and I have it with me,when is the latest time I can transfer my number over to public before the coupon ends
I'm locked out of my account. Tried several times to change passwords and always says password and email doesn't match
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