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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1023 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29849 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41660 Views
  • 185 replies
  • 29 Bravos

Can't send SMS tonight

I can't seem to send text messages tonight. It shows sending and then eventually doesn't send. Is there a problem with the network

Not able to access account

I have one public mobile account with 2 SIM cards. 1 SIM card is for 1 daughters phone number and the other one is my 2nd daughters phone number. Each daughter received an email stating your plan did not renew because we did not receive your payment....

rosemarypawar by Great Neighbour / Super Voisin
  • 474 Views
  • 2 replies
  • 0 Bravos

Resolved! New number ported from Freedom

Hi, I ported my number from Freedom. Outgoing calls are working (weak receiption) but incoming calls are not working Plz help Noor

NoorUlHuda by Great Neighbour / Super Voisin
  • 577 Views
  • 2 replies
  • 0 Bravos

Resolved! Can I receive sms & calls when in overseas ?

Hello, I am public mobile user. I forgot to forward calls when I was in Canada. Please advise what I can do to enable me receive calls or sms when I am in overseas ? Thank you. Have a nice evening. RegardsSiu

Siu by Great Neighbour / Super Voisin
  • 602 Views
  • 3 replies
  • 1 Bravos

call forward error essage

I can't forward my calls anymore, I tried to set up call forwarding again, I get an error message MMI invaild, can you fix it? 

yatz by Great Neighbour / Super Voisin
  • 531 Views
  • 4 replies
  • 0 Bravos

Resolved! US roaming not working

Hello, I purchased the $30 US Roam - talk text 3 GB data (15 day) add-on package on April 30 and travelled to Alaska for a week. The 3GB US roaming, US messages, and talk are shown in the add-on list in my account. However, I was not able to connect ...

Shinya by Great Neighbour / Super Voisin
  • 1011 Views
  • 6 replies
  • 0 Bravos

Resolved! Receive calls or messages if I am overseas

Hello, I am a public mobile user. I am currently in overseas. Please advise whether public mobile has services to receive calls or messages when I am not in Canada ?I cannot transfer my calls as I am not in Canada.Thank you your help in advance.

sm_lam by Great Neighbour / Super Voisin
  • 1323 Views
  • 8 replies
  • 0 Bravos

Call cannot be completed, Error 8B1

Hello, I am a Public mobile user, so is my friend. But from Yesterday, I cannot call her, and an automated message is playing, "Your call cannot be completed as dialed, please check the number and dial again, 8B1". After that, the call is automatical...

robb21 by Good Citizen / Bon Citoyen
  • 25729 Views
  • 15 replies
  • 0 Bravos

Resolved! second number

OK I have an account with Public it works well $25.00 plan. I have 2 sim cards from public the one i use the other still in package. Can I get a second account with new number and just switch between sims. 

webspy007 by Good Citizen / Bon Citoyen
  • 1394 Views
  • 9 replies
  • 0 Bravos

Resolved! can't sign in

I accidentally typed '@gamil.com' instead of 'gmail.com' when creating my account, and now I am unable to sign in. However, I need to sign in to pay for my data plan. The plan used to be paid automatically every month, but it wasn't paid this time. I...

Jin70 by Great Neighbour / Super Voisin
  • 1504 Views
  • 17 replies
  • 0 Bravos

Resolved! Customer service

How long does it usually take for customer service to respond to an issue? I ‘chatted’ with the bot Simon, and was directed to fill out a request, which I did and have a ticket number. They said they usually respond within a day. This hasn’t happened...

jweatherson by Good Citizen / Bon Citoyen
  • 1259 Views
  • 12 replies
  • 0 Bravos

New mystery - login in to Community account.problem.

For the past few days, every now and then my community account page is in French. Because I barely remember any of my high school French, I need to log out and log in again that reverts the page back to Canadian English. My settings are the same as a...

BEER by Town Hero / Héro de la Ville
  • 803 Views
  • 7 replies
  • 2 Bravos

Resolved! US roaming doesn’t work

Tried all the recommended advice, and US roaming just doesn’t work. Basically it’s now saying that it might not work in the US. Lol then why sell me the service??

rbourgeo by Great Neighbour / Super Voisin
  • 937 Views
  • 9 replies
  • 1 Bravos

Resolved! Trying to Love Public in St. John's, But They're Not Making It Easy

I recently ended a job with a company where they provided the phone, phone number, SIM, service, etc. I'm basically a free agent. I bought an unlocked Pixel 7 on Amazon so I'm looking for the best place to get my service. Online self-service options ...

maj35 by Great Neighbour / Super Voisin
  • 1721 Views
  • 9 replies
  • 3 Bravos

Resolved! New sign up & troubles PUK code needed.

Hi,  Recently signed up to Public Mobile about a couple days ago now and I signed up online and used my account number from my previous provider (Koodo) for the port of my number.  I purchased the public sim at a Koodo Store and did the activation pr...

daleobender by Good Citizen / Bon Citoyen
  • 1210 Views
  • 10 replies
  • 0 Bravos

Calling

When I make a phone call it says I am out of minutes but I just renewed my account that wasn’t disconnected. It was still active and my dad. It still works but I still can’t make calls. My renewal date is today to renew, but I change the whole plan s...

Bunzy by Good Citizen / Bon Citoyen
  • 361 Views
  • 2 replies
  • 0 Bravos

Unable to make payment

Hi,Im trying to activate my account and change my plan, but the system won't let me do the payment. Every time I do it says "Ops something went wrong".

kemilin19 by Great Neighbour / Super Voisin
  • 479 Views
  • 3 replies
  • 1 Bravos

Mobile network state : disconnected . New Samsung A53

Hi guys, I need some help before I toss my phone over a bridge lol. I bought this samsung A53 and since then I've been having major issues with making outgoing and receiving calls.  I noticed today that the mobile network state says disconnected. I'v...

aproyal by Good Citizen / Bon Citoyen
  • 2169 Views
  • 9 replies
  • 0 Bravos

Resolved! cannot send sms but can receive on IOS16 , even after networt reset

My wife and I both have an Iphone 8 plus with IOS16 and both on public mobile. I can send her SMS  (text/pictures) but I don't receive any of her sms for the last 2 weeks. Searching the forum I tried to:-reboot both iphone-reset the network setting o...

sleroy by Great Neighbour / Super Voisin
  • 748 Views
  • 5 replies
  • 0 Bravos

Not receiving incoming calls

Recently switched over to Public Mobile, and I am not receiving any incoming calls.  Just goes to "This person is unavailable please try again later...". No issues with outgoing calls or Text incoming or outgoing?  Using a iPhone.I am have submitted ...

sskipper by Good Citizen / Bon Citoyen
  • 873 Views
  • 7 replies
  • 0 Bravos
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