Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hey guys, im in trouble here, i bought the sim card and activated it back in may this year from a small shop now i have no use for the service anymore and i would like to cancel it but i can not disable my payment method through my credit card becaus...
Hi everyone. Seriously thinking of upgrading from the $35 3G to $40 4G, and dropping my (one of them) Fido data lines, unreliable signal here. A couple of questions please:A) Will I lose my current Bonuses of 2GB and 500 international minutes?B) I wa...
Data usage is showing is used with 0 mb left even though I haven’t used it and even in new plan cycle. It’s been using my ad-on data.
I’ve been trying to update my credit card and it keeps telling me invalid number, I have the right number and the right code, tried many times and still get the same message, I have until my next payment which is due in Nov to do this, I’m out of opt...
Hi, I can not get into my daughters account. All these emails and passwords are too much to remember. I want my families information all under one email/password /account. If we can’t do that I will cancel all.
I ported out of public mobile las month but today my credit card got charged for the monthly service fee that I am not using. I am not able to access my account as I ported out. Please reverse the credit card charges.
original email address is not effective, need to change a new one.
Hi everyone, As the topic suggests, my account, (along with my family members'), keep getting suspended for no reason at all. This occurs every few months and is happening again right now. There's never a reason for the accounts being suspended as w...
how doI cancel autopay when I have no access to the app or online?
HELP!!!! MY PHONE IS NOT WORKING MY PIN NUMBERS ARE NOT WORKING
Used points to pay for my account now I can't use txt or phoneData works
Really frustrated! I used a credit voucher today to pay my bill as my credit card was lost and I’m waiting a new one. Once I used the voucher the account said I owed $0. When I made a call just now I couldn’t. Now my account says I’m not paid up and ...
Hello, I wonder how to get 90 days plan? Right now I see all plan is 30 days
hello Public Mobile community, need help, im recently experiencing call issues, been with PM for a few years now. Account is Active and is in good standing. Hardware is unlocked Iphone X. Cannot make or receive calls. If i reboot my phone I could ...
Hi, I've received 2 text messages purporting to be from Telus, with direct reference to my Public Mobile phone number, requesting that I click on a link to accept a payment of $45.91 as a "reimbursement to apologise for the overpayment on my previous...
I dropped my Alcatel phone, seems to be working but screen won't light up. any suggestions. L.
My husband set up Public Mobile accounts for himself, our son and me. When he first set them up, it was all done using his email address as the user id. And he used his credit card (now expired) to pay for all three plans. So, each of the three of us...
I've been trying to log on to my PM account online for a few days now. After I enter my login credentials, I keep getting this "page expired" error message. This pops up as soon as I press enter so I don't think it's a timeout error. I'm not sure wh...
I just switched mindlessly to the new point system but something tells me it was a mistake.How can I cancel this change ? I was getting 10$ off my monthly bill.If I end up paying more monthly after this switch, I'm going to have to seriously reconsid...
Please advise. I
I need to port out my number to a new mobile carrier, but can't receive the sms to do so and I need it pushed threw manually.How do I reach a public mobile agent ?
I am not sure if there is an email associated with my phone or maybe i never register for account. I am not sure how to do it online since all the options for submitting a ticket requires verification which you cant do without your account or 4-degit...
I'm not getting phone calls to my transferred number
I am a fairly new customer of public mobile prepaid plan ($25 per month plan) , still in my first month of usage. I live in West coast of Canada and will be travelling to Toronto for few days. Will I be able to use my phone and data without incurring...
I changed to the $40 / 4G plan to start yesterday, it doesn't seem to be working. My speed is still slow. When I look at my plan it still lists the 3G plan even though on the payment from Oct 23 it took the $40 for the new plan. https://i.imgur.com...
Hello, I’ve been having trouble with my service since oct 22 2022. I have been a pm customer for 6 months. So I just updated my phone to iOS 16.0.3. I still have 5g of data left on my account, I’ve restarted, I’ve hard rest, I’ve turned cellular on a...
Hi all, I have been with PM for 6 months without issues. This morning my ios10 phone lost connection. I see LTE but there is no internet connection. I checked APN settings and they look good. I checked the self portal and account is active. I've rebo...
Hello, I cancelled my Public Mobile account on March 15, 2022. Public Mobile is still taking payments from my account from April to October. I have only seen this because I wanted to update the payment information for my son's account. Please ensure ...
Is Pixel 7 a compatible phone for use with public mobile network? If yes, do I need to change any configurations on the Pixel 7 to make it work?
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