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Need help. I just switched to public mobile but phone number and data is not working with eSIM.

Good Citizen / Bon Citoyen

I need help downloading the eSIM. The first time I tried downloading it it failed and asked me to contact my carrier. I keep scanning the QR code given in my email and it still gives the same error which is being unable to download the eSIM.


Great Neighbour / Super Voisin

I need help to can anyone help with activation ?what's the number to call my number port failed

Shouldn't.  Did you call the number I sent you privately?

Good Citizen / Bon Citoyen

During my call with them they asked me if I wanted to cancel my plan right now as the current call with them would just end if I did that or I had the option to have it cancelled tomorrow which is what I chose as I was worried I may need some kind of phone plan to switch plans. So as of right now, from my call with them, they will be cancelling my phone plan. Is that why I may be unable to connect to public mobile?

If you ported your number your old line will automatically close.  Should be done within 4 hours. Did you get a text from koodo and replied to confirm the port with the 90 time-frame? Could be why. 

normally they respond within 1-2 hours, but lately I've seen up to 3 days .

I will send you a private message with the phone number to call the porting team to verify. 

Good Citizen / Bon Citoyen

Yes my Koodo account will be active until tomorrow (and their Koodo eSIM still works, I can call / use data). I've messaged PM and I haven't heard back from them for about 20minutes now, not sure if that is normal

😐message pm they can fix it. Might have to wait abit for their response. 

By the way, is your koodo account still active?

Good Citizen / Bon Citoyen

Rebooted and it still doesn't work T_T

You should be able to disable koodo and turn on PM. If still doesn't work. Message pm. Try reboot first. Then message them

Good Citizen / Bon Citoyen

Right so I see two eSIMS. One from my previous which is labelled primary and is from Koodo the other is labelled Cellular Data and is from Public Mobile as suggested by the label when I tap into it. If I turn this on and keep Koodo's off nothing works. No phone calls or data.

Good Citizen / Bon Citoyen

I am confused. If I go into my cellular I see two eSIMS. One is labelled primary which is from Koodo as when I tap into it its title is Koodo and the other is labelled Cellular Data with its headline as Public Mobile. When I turn off the primary line nothing works. No data and no phone number and on the top right corner it says SOS ONLY.

Mayor / Maire

Sometimes it could be downloaded already.  Check your sim manger to see if it's there and turn on this line. Or set to primary. 

Did you you the app?

If still not there you can contact PM for assistance.  At the link below or the support section of the app.

Deputy Mayor / Adjoint au Maire

@hairy2096 - Is it in your Cellular settings but disabled? Please enable it and set it to "Priority."

If not, please contact CS_Agent for help:

⬇️  Click the link for an Agent * ⬇️

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent:

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages 

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