Number no longer work

[Sashen786]

Number only worked for one month.

[Chalupa_Batman · Accepted solution]

So it sounds like something is wrong with the payment perhaps. Maybe a credit card issue? Have you tried dialing 611 from your phone to see what the status is? Have you tried logging into your account and looking under the subscription section or payment section to see if it's active?

If you can't figure it out, here's how to reach a CS Agent.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Sashen786]

Thank you, it’s a new number purely. It was registered and working. Now it’s asking me to register again when I log in.

[Chalupa_Batman]

Hello @Sashen786 

Please remove your phone number right away. This is a public forum. Not private!!

Can you give us some more information @Sashen786 

You signed up for Public Mobile. The number you're speaking of, did you port that over from another service provider? Have you logged into your account to see if your payment status is active? You have to remember, this is self serve service here.