US add-on not processing properly
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04-17-2024
08:02 PM
- last edited on
04-17-2024
08:47 PM
by
computergeek541
US add-on not processing properly
We are travelling in the US We are attempting to update our US add-on's online. It seems to go through- however when we check the overview of our account the add-on's have not been applied.
Please help.
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Add-Ons
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04-17-2024 08:56 PM
Thank you We will wait the 24 hours and see what happens. if it doesn't work we will use the link provided- the ticket process has not helped to date.
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04-17-2024 08:38 PM
@Greenbox I had the same problem and after raising a ticket, I found that the US add-on had been applied. My issue was that it was not showing up on the app (still isn’t) but it is there when I log on to my account online and it is working now that I’m in the US.
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04-17-2024 08:10 PM
@Greenbox My understanding is that when you are trying to select the add-on yourself there has to be a gap of 24 hours between the first one finishing and buying the second one. However support can do it for you, so try raising a ticket using the chat icon bottom right of this page and if that doesn't work send a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
An agent will reply at the envelope icon top right, or tap your avatar for Messages. Since there is a longer than usual wait time for support you may find you can add it yourself by the time they get back to you but fingers crossed!
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