Where is my 5g

[Debra1970]

I just subscribed to a 5G plan why is it’s still showing 3G

[hTideGnow · Accepted solution]

hi @Debra1970 check your network mode, see what is it set to.  If it set to Automatic, Try both 4G or LTE and 5G see if it connects the proper mode

[Nick271]

Your phone has to be 5g. My S20 is 5g capable just doesn't show on Public Mobile even though I subscribe to a 5g plan.

[BKNS27]

@Debra1970 

There are a few factures to get 5G.

- Is your phone 5G compatible?

- Is there 5G infrastructure in your area?

https://www.publicmobile.ca/en/on/coverage 

- Did you manually change your phone to connect to 5G if your phone is 5G compatible?

[computergeek541]

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@Debra1970 wrote:

I just subscribed to a 5G plan why is it’s still showing 3G

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All Public Mobile plans allow access to the same networks.  Which phone model do you have?  It's possible that there might not be a good 5G network signal area in your current location or that your device might not be compatible with Public Mobile's 5G network.