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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Coverage

Hi Guys! Please enlighten me how’s the internet coverage of public mobile in Atlantic Province of Canada?

service denied

I have subscribed to Public for several years on automatic bank payment. On 14th October TD bank paid you $28.25 - my monthly amount. Today I tried to phone my wife and the message was "Sorry, we can't complete your call since you don't have an act...

transfer number - entered wrong account number

I setup a new public mobile account/sim. In transferring old number, I entered the wrong account number for the old number. I got a text saying it errored. Now things seem in limbo, as Public Mobile app already thinks my old number is the new number...

I had the Koodo guy help to port my number to public

iPhone still shows the Temp Number

I currently joined the Public Mobile family. My profile in the app shows my old transferred number, but My IPhone still shows the temporary number in the settings. I did try entering my number and hit save, it didn’t work. I even rebooted the phone t...

My phone stopped working and I can’t access my account info

My phone stopped working and because I have two-factor authentication set up I can’t login to my account because in order to do so I need to verify the 6 digit verification code sent to my phone number which I cannot access. I need to access my accou...

Call out and Call in

I don't know why my phone can't call out and receive call?

Resolved! Locked account

I can’t login, even though I have the correct email correct password. I even entered a correct code that was sent to the number I have through public mobile and for some reason it’s saying unauthorized it won’t let me into the account I’ve tried to c...

Puk code

sim locked need puk code

Cant login. Need activation

I just need my account number and do not want to pay for a new subscription.

updating card information

I tried updating my card information and the website says it the card has to end in a specific 4 digits and I can't update it to a new card with a different last 4 digits. Do I have to unsubscribe or something?

Transfer number from Public Mobile to Fizz?

I am in the process of transferring my number with Public Mobile to a different carrier, Fizz. The transfer request has been submitted and I've received a text from Public Mobile that asks me to confirm that I sent the transfer request. Problem: when...

Re: how unsubscribed account become subscribed ....

I had the same thing happen to me today. I set it to "unsubscribed" a couple weeks ago and yet it still processed a payment and charged for another month. Still shows "unsubscribed". What a bunch of clowns!

Re: updating my credit card information

credit card expired

US phone calls issue

I am unable to make calls in the US. I have the travel plan add on. Texting and data are working

Resolved! Re: Sim pin

I just tried 1234 when using the 611 trying to make a payment. 1234 did not work. Does anyone know if there is updated information on what our pin is as of Nov 12 2025?

Phone number associated with my account

I can't access my account because it has my old phone number in it. I changed my phone number roughly 1 year ago but it still trying to send me code to old phone number. Frustrating and getting ticked off big time

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

I did not receive a QR code when purchasing my services and I received a confirmation email that does not have the QR code

Resolved! Service not working

I activated my service, but I still cannot make or receive calls or text. What do I need to do to make it work?

Resolved! SIM to eSIM

I currently have a PM Account using a SIM card. I plan on buying a new phone that only has an eSIM. Can I transfer my PM plan from a SIM card to an eSIM and still keep my current plan. If so, how is it done.thanks in advance…..

Need help porting in number for flip phone

I need help porting in a number for a flip phone. I have an active subscription and a working phone with the old service provider, and I have an active Public Mobile account and a SIM card.Is there a PM agent in the community who can help me?

Resolved! Phone plans

Phone plan Canada-US-Mexico, does this mean you can use your phone in Mexico too or just call Mexico?

Re: esim not installed on activation

I'm having the same issues... Did you get your esim thing resolved? and if yes how?

2nd line

HiIs there any discount or family plan sharing if I want to get a second line?Thanks

Unlimited data?

how do you see what the note is at the end of sentence 1

remplacer ma carte sim

Contact Live Person

I recently lost the debit card that is used to pay my monthly fee. It took 3 days for a new card to arrive.Before I had a chance to make the change to my account and add the new debit card, I received noticefrom Public that my account was essentiall...

SMS can’t send after porting my number

I recently ported my number from Telus mobility to public mobility. I can make calls receive SMS and receive iMessage but outgoing SMS fails. I am using an iPhone 15 with eSIM. Can anyone suggest effects?

Resolved! Do I need a new SIM when upgrading from 3G to 4G plan?

Hi everyone,I have a Samsung Galaxy S10e, which supports 4G LTE. I’m currently on a 3G speed plan, but I’m planning to upgrade to a 4G speed plan.Do I need to replace my SIM card when I switch plans?My SIM card was purchased in October 2022.Thanks in...

updating my credit card information

My account tab doesn't take me to a page where I can see my current plan, update credit card information ect. It only takes me to a page that allows me to shop for plans. I already am a customer and need to update my credit card. Note that my husban...

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