Community

Refund

Hello,I canceled my account the same day I activated it. I am looking to get a refund. What is the process?J

Cannot login, keeps looping

I bought a subscrption plan but i cannot login. It keeps asking to login, then send the 6digit code & keeps repeating. How can I finish setting up my plan?

Number transfer did not work

I have recently joined public mobile. I followed the steps to port my old number to public mobile. I have send yes to my old provider for transfer. Then I got a text saying the transfer did not worked and it is asking me to download telus app and res...

Problem to new subscription twice

I change the subscription effective in next renew date but I want to change to another subscription in next renewal date but it keep loading looping and I won’t change for me.can I change to new subscription more than one time at next renewal date?

Payment not processing - Can't Renew My Plan

I signed up for the $29 20GB CAN-USA-MEX plain during the Boxing Week promotion. For some reason, my credit card payment didn't get processed during my last billing cycle in March and my account has been suspended. My credit card hasn't expired and n...

Can I Use The Same Phone Number On My Phone and Cellular iPad?

I lost my phone four weeks ago and it has an eSIM. I'm still paying the bill so that if the thief turns it on/charges it, I can see its location and notify the authorities.The problem I'm having is the access to my accounts associated with my phone n...

My number did not port to PM after 2 days

Hi All!I have transferred my number from Rogers two days ago (confirmed the number porting SMS with YES respoonse), but incoming calls are still going straight to voicemail and I also don't get incoming texts. Outgoing calls and texts work as well da...

payment

My credit card number is the same for payment.

SIM card

Trouble with sim card 

Public mobile customer service number

What is the phone number?

Lengthen rings before call goes to voice mail

I have been receiving complaints from family and coworkers that my phone when called goes straight to voicemail. I would like this stopped by increasing the rings to 5 before the call is picked up. 

Plans

I spent $10 on SIM cards and another $30 on a plan and couldn't get better than 3G. Couldn't talk to anyone at all. Another Telus scam!

4G LTE camera

Hi I just bought 4g LTE security cameras and I'm unsure were I can get data only sim cards that will work with them any pointers 

New user - no connection

Hello, I am a new user and ported my line over to Public mobile from Telus about 4 hours ago. I have restarted the phone, reset network settings, removed and reinserted the SIM card. However, the phone still has no connection. Is there any way a tick...

Voice calling does not work

Voice calls do not work. When I dial a number it just seems to disconnect. Voice on apps such as Whatsapp and Kakao work fine. Texting works fine. This first started when I went to the US and after subscribing to add ons I found Voice wouldn't work b...

My credit card expired and the app refuses to accept my new card or a different card.

any ideas?

Can't call out or receive phone calls; apps via wifi work ok.

Hello, this Public account is for my mother's cell, who is a senior citizen.  As usual, I'm the go-between, bcuz she is very tech-averse.Currently, she can no longer make or receive calls, but apps (e.g. whatsapp) still work via wifi.  When attemptin...

Roaming in Alaska with Public Mobile - April 2025

Hello,We will be going on a Cruise from Vancouver to Anchorage Alaska while on Public Mobile with US roaming plan. Does anyone have any recent experience with network connectivity at ports and in town with Public Mobile plans? Will I need to buy AIRA...

Porting from Fizz

Hello, I’m trying to port my phone number from Fizz, followed the account number by adding 0000 at first but the transfer failedthank you for your help!

Payment processing not working

Does anyone know why Public is not able to process payments at this time, i.e., this afternoon, Sunday April 6th?  It says to try again later, but it has been saying that for two hours.  

Sim card

I got this card today and it's not working, it's says it's working but it's only emergency call only nothing will work calls or text done not work

Not able to send Messages

Hi I am not able to send text messaged from my number. However i am able to receive text message. Any help will be appreciated. Thank you. 

Subscription plan

Both wife and I upgraded to Mex plan before trip. All working well except cannot callCanada. 

I gave referral to someone but didn't get rewards