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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 91 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 177 replies
  • 21 Bravos

Resolved! How to get through to an PM agent?

I have tried to continue a conversation with an agent I was speaking with the day before yesterday, but they are not responding to the thread anymore. After days of trying to set up a eSIM dealing with PM/my former provider/and APPLE, the solution wa...

ZÉ by Great Neighbour / Super Voisin
  • 3 replies
  • 2 Bravos

Vérification code

I lost my phone in the lake and I’m trying to get on my account to get another SIM card but the verification code is being sent to my cell number which is at the bottom of the lake. How else can I get in my account? 

Jonah22 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! roaming

I am going to the USA for 4 days and the roaming plan is 15 days.  How do I get it to revert back to Canada after I return?

surefoot1 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! grandfathered plans and rewards

With all these changes and also 3G being phased out, I will have to switch to a different plan once I cannot keep 3G anymore. When I do so, will I lose my rewards and be forced to use their newer rewards point system? I prefer the old credit system. ...

Helenruch by Good Citizen / Bon Citoyen
  • 26 replies
  • 1 Bravos

Not able to select my address

I recently got a new credit card and Public Mobile is telling me an 'Update is required" for my address. However, when I go into my account information, I am unable to select/change my personal information (Name, address, alternate number).This is wh...

Pdefoe by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos


why i have more data use during night when my phone is not open and i am asleep.

Mar217 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! Login account to reactivate number

Dear Sir/Madam,I try to login on my account at Public Mobile (this new account is just to be able to communicate with Customer Service) to reactivate my number which I have temporarily suspended by deleting my payment method. However, the login keeps...

Resolved! Pin Password for Account

I have been reading the past posts on resetting or even finding your pin password for your account and when I go on the APP under Account Security Info (as suggested) I only see Voicemail Password - no PIN Password. I have also tried on the website a...

ArtsyT by Good Citizen / Bon Citoyen
  • 27 replies
  • 1 Bravos

Resolved! Can’t send texts to Android phones

I can receive texts from Androids. I can sebd iMessages. But I cannot send a simple text to an Android phone. This started 3 days ago. 

Carla-Anne by Good Citizen / Bon Citoyen
  • 3 replies
  • 1 Bravos

Resolved! Add Ons Monthly Roll Over

Hi!I've noticed that there have been a lot of changes with public mobile - I'm just wondering if add ons have changed too? I see that there is 30 days on the data that I've purchased and I'm wondering if this will still roll over?Thank you!Rashmi

RP_ by Great Neighbour / Super Voisin
  • 1 replies
  • 1 Bravos

Unable to access accounts

I have been unable to access my two accounts. The initial account I set up I had issues setting up the eSim and was unable to get past the activation page (where it is still stuck). The second account I set up by request of the customer service agent...

CamEwing by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

Resolved! 2 step verification

 I am the admin responsible for payment of three different accounts and would like to remove all 2 step verification processes from accounts. It is next to impossible to retrieve account info when codes are needed from three different numbers quickly...

Inclusive by Great Neighbour / Super Voisin
  • 6 replies
  • 2 Bravos

Texts and calls fail to reach Nova Scotia @mod

Hello, This is a recurring issue where my texts and calls fail to reach phone numbers in Nova Scotia. Please address this asap as my family relies on daily communication with me (in BC). Thank you, Andrea

androbin by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! payment problem and can't submit a ticket

I checked with my bank and my Visa debit card is still working and the is enough money.  I'd like to speak with someone because since the payment didn't go through today, I can't use my phone.

JF7 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

No phone service!

I would like to speak or receive some kind of help regarding my useless and unreliable phone service, Public mobile seems to enjoy leaving me high and dry.

Lindsey94 by Good Citizen / Bon Citoyen
  • 36 replies
  • 1 Bravos

Resolved! eSIM for United Kingdom visit

I have an iphone 11 and my wife has an iphone 10, we are both using Public Mobile as our carrier.  We are travelling to the United Kingdom for a holiday in August and would like to purchase an eSIM for use while we are there.  Does Public Mobile supp...

GPA12 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! My account has changed

I'm not sure what has happened but upon logging into my account it asked me to set up a new name, as well as the amount shown on the total has changed and that is not supposed to happen. As well as it asked me to come up with a new name for the commu...

fefe1 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! US Roaming did not work in Alaska

Hi,My wife and I recently signed up for US Roaming packs for our trip to Alaska, and the coverage map showed it should work in and around Anchorage, but my wife and I never got any signal. Can we get a refund for this service we couldn't use?Thanks.

mseth by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Cannot subscribe to a plan (new user)

Since yesterday I cannot purchase a plan either through online or the app, keeps saying an unexpected error occurred. I have tried different browsers, cleared cookies etc nothing!!!I need a number and if this doesn’t get sorted I’ll just be using a d...

Az5 by Good Citizen / Bon Citoyen
  • 16 replies
  • 1 Bravos

Random call charges

Hi, I suspect someone is using my phone number to make calls from a different device. They are being logged onto my account history but they are not coming from me. Now when i call someone it qill not conect or say that that person no longer is avail...

Jpostt by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! So frustrating day 2

Hello,  I m all set up and too the point why can’t I verify my identity? They send me text a verification code but, I don’t receive it.Thanks.

Lifechanges by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Roaming sevice

How to public mobile outside Canada like United Kingdom and Saudi Arabia

Iqal by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Usage history

Am I able to access my usage history from Nov 2021? I tried on the website but it doesn't look like it goes back that far. I won't allow me to manually input the dates. Appreciate any help. Thanks!

JenniferBNB by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

I was just curious, difference between Tier 1, 2, 3, 4 Services

Just curious, Though, with PM having 5G, Really hoping PM might eventually offer Tier 2-Like Services at some point I really think PM should replace Koodo as the Gold Standard Or, Telus being the place to Buy Phones Koodo being the Postpaid Tier 1 PM...

makkahn28 by Mayor / Maire
  • 21 replies
  • 1 Bravos
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