Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My data is turned off and I’m afraid I will get a financial penalty. My bill goes from August 22 to September 21. I used 1024 MB at three speed already. I have 1.99 GB data left on two GB data one time bonus. Will I get charged for my overuse of 24 ...
after login attempts, the app crashes. i have cleared my browser and reloaded the app to no avail new customer
I have the $34 Can 50gb unlimited, if I switch to the promo same plan $34 to get the 10GB free, do I keep my half dozen referrals or do I have to start collecting referrals again?
I can't seem to find any help, I signed up for Public this afternoon and I had to speak with a CSAgent via PM as when I created my account, I could not automatically port my number and I was not able to log in to my account. The agent provided me a t...
I recently switched to Public Mobile, and when I try to call certain numbers, I receive a ‘call failed’ message. I just ported my number over yesterday and am unsure if there’s a setting on my phone that needs to be changed. It works when I call some...
i switched plans to go on vacation to the US and now i want to switch back to my old plan but it doesnt seem to exist. i was on the $15. plan, the only one available now is $30. can some support person help me or i will have to cancel my service bec...
Have turned phone off twice and taken sim card out, still no service. Did voice message and password. why no phone or texting either
Hi could you please send me the porting team number. Same issue wrong IMEI. Thanks!
I check the eSIM compatibility- it was compatible.continued with registration - now saying not compatible - need help please contact me
hi all eSim acitvation failed though iphone is compatible - need to order a new one/QR code - submitted an agent request 2 hours ago no reply
I login to app or website for the first time in at least a couple of months. it's asking me to pick a new plan. None of my info is there. I had years worth of credits, that all seems to be gone? Or at least I can't look at it anymore. I was on a...
Why is my usage data not up to date in the app?
I just set up an account. Got message “you have set up a PIN number” . The only problem is I never set one up. Now what
I had ordered a SIM card on the 10th of August, now 4th of September and I have heard nothing about delivery. Tried finding a a help page for this to get it re delivered, but nothing. Is there anything to fix this?
How do you stop your number from being ported to a different carrier?
My subscription has ended and I do not have any outstanding payments with PM. I am unable to get my phone number released from PM for port through my account.
I created new account today, applied new SIM, selected plan and made payment from my card. It showed message payment was processed but account configuration error occured. Error code M 8703. I checked my card its debited from my card. When i login to...
hi can I trasnfer to another carrier before the monthly term end? will PM refund whatever days I didn't use? Thanks
The name that come up when I call someone isn’t my name and I want to get it changed to my name asap.how can I do that?
I just switched onto new Samsung S24 phone and new public mobile 4G plan for Canada and US. VOLTE not enabled. How do I get it set up?
changed my plan to Public Mobile yesterday from Fido. I am not able to sign in to my account. I could last night.
The system suspended my service due to non-payment on September 3rd but the payment was supposed to come out to the 4th of September. Do to u forseen circumstances I had no choice but to create a new account with a new number. How do I cancel the ne...
Hi.Hope you are well.I tried to help my partner to get roaming (calls/texts) set up after she was in the US and it seems she was charged 17.25$ on her credit card as she had tried to add it and I was charged 17.25$ on my credit card as I tried to hel...
I've been waiting since Aug 17 for a SIM. How can I get it ASAP or get a refund on my purchase?
My phone does not display my number correctly
Why can’t receive my SIM card I bought a SIM card 5days ago but not received it
Is Trinidad & Tobago included in the International Long Distance purchase?
Can I setup call forwarding from the PM website or App. I don't have access to my phone for few hours.
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