Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need my account number.
I just received a TEXT telling me that I only had 10mins left on my plan, It seemed weird so I deleted it.Has anyone had this issue?
I'm signed up for a plan with unlimitede talk time. I just got a text from 611 saying I only have 10 minutes of talk time left. I logged in and can't see anythign in my profile about that. Been with Public for years and never had this come up before,...
Hi There, want to transfer an existing phone public mobile phone number. to a new public mobile account. We lost control of the previous account. How do we transfer the number to a new sim #.Thanks
Today, I received a text saying I've used 95% of my data this month (my plan cycle started 2 days ago). I check on the public mobile app & website, it says I've only used 10% of my data (updated after I received the text msg).---Another issue is when...
I just replied YES from my phone, where the message offered $25 for 4gb. Where can I see that plan under my account or where can I check ? Last time, I replied YES, it did not to the new plan.Thanks.
Hi, I recently lost my phone and had to get a new phone along with a new SIM. Since I was issued a new SIM, I had to choose a new phone number.However, I would like to keep or recover my original phone number from my lost phone, which was also with P...
My data usage shows data being used during middle of night when my phone is charging and I am not using it. Do you know how this could happen. This month is the first time I have had this issue
I just got a text saying I have 10 minutes left in my plan, I have no idea what this means, I am 78 which may explain why I don't understand the message. However, I've had texts before saying how much of my data I've used but never one about having s...
Both my wife and daughter received a text message offering this special price plan buy I didn't. Why?
Hello Public Mobile Team,I’m having trouble accessing my account. My phone number is ###-###-####, and I’ve been using and paying for this line. However, when I try to recover my account, it says my number is invalid or doesn’t exist.I no longer reme...
Should I be concerned about this notice on my account:Your services are on hold Subscription Expiration Date: Oct 12, 2025Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your a...
How do you cancel an account when someone dies?
Hi,My plan was supposed to be updated today, October 12, but it hasn’t been changed yet.I upgraded from the 4GB plan to the 20GB plan, but it still shows that I’m on the 4GB plan.Could you please check this for me? Thank you.
Hey everyone,I’m hoping someone here can help me out! I recently upgraded to an iPhone 17 Pro Max, and during setup, it’s asking me to scan a QR code from Public Mobile to activate my eSIM.I had already converted my SIM on my iPhone 12 Pro Max to an ...
I am travelling to Bali and was looking into getting an esim for my trip. My Samsung s20+ should have a sim manager under settings/connections (required for activating esim). I've learned that some carriers will lock or hide the "SIM card manager". W...
Noticed this problem started on Oct 8/25.Texting with anyone else in my contacts works normally, but attempted texting with my coworker not working properly. I receive all the messages that he sends to me, but he does not receive any messages that I ...
My son put the physical SIM card he purchased into his phone and proceeded with the activation but did not select transfer number, he selected the new number option. To compete activation, Public Mobile keeps sending verification codes to the new num...
It's been over 5 hrs since I joined Public Mobile and transferred my number over, I still don't have service. I cannot talk to anyone and the service with the previous provider is canceled. Can anyone help?
Hello,My cellphone plan is just Talk & Text. Recently, I am going to travel and want to have Mobile Internet on my phone. Can I change to $18/ mo. plan for temporary 2 months, without changing my phone number or having to buy a new phone?
Why cant I make a phone call to any of my contacts that are with Rogers network?
Hello, After I did the new IOS update, my iMessage and FaceTime is not working. It say my iMessage is unable to activate. I’ve tried turning the toggle off and restarting my phone but that’s not working. Also, the loading symbol is beside my phone nu...
I have a new phone that uses a nano SIM card. My current phone is old with a standard SIM card. Can I transfer my phone number over to new a nano public mobile SIM card?
Hi, so I'm on the $19 plan and up until recently my bill has been $19 plus tax. But all of a sudden I'm being charged $21.17 plus tax. No notification that they were changing the plan or anything, and this is more than even the $20 plan they offer. I...
Hi can you please activate my Voice Mail personal greeting for me so that my friends can know that it’s me when they call my phone number please thank you
This is a complaint. I have not had signal since Tuesday and before that was sunday. I finally navigate through this broken help system. To end up with a customer service representative direct me to delete my eSim card. After doing having them replac...
Hello, we have multiple phones with public mobile, one was used as a home phone for years and we are going to cancel it. I was wondering if there is a way to transfer the points from this account to another?Thanks
Hi - I purschased a new esim in order to transfer my account to a new iphone pro 15 max from my iphone pro 12. I cannot figure it out online - I guess I'm not a digital native, but I've been trying on and off to solve this for weeks - really busy tim...
Hi, I cannot log in to my account. Nothing has changed. The settings are the same as the last time I logged in. What is happening there at PM? Cheers,
I received a text message from 611 that says "Public Mobile here. You have 10 minutes left in your plan. Go to https://selfserve.publicmobile.ca for more options."My plan has unlimited talk & text, so I don't know why I'm getting this message. Is an...
