Community

Want to cancel my subscription

I just subscribed with esim option.  Then found out my phone doesnt support esim..  need to cancel then redo my subscription

re-activation

Urgent!. My account has been suspended because credit card on file is expired, and I wanted to update the cars. Tried to login on the app and went to subscription and it wanted to start a new subscription so I selected it as no other options offered....

unable to activate my subscription

Hello, I am trying to activate my new subscription but every time I click activate at the end of the prompts, it tells me that it was unable to activate since something went wrong. I am trying to transfer my old phone number over to this new subscrip...

unable to receive text messages and verification codes

I keep not receiving text messages and verification codes, which prevents me from logging into my account. How can I resolve this?

anyone know how to complain about the customer service of Public mobile.

My sim card is not working and I have contacted the customer agent, there is no issue and I decide to port my number to another service provider. the customer just ignore what I said and did and keep saying I did not follow the procedure. I have usin...

E Mail Change

I need to change my e mail for my account. My husband and I share an e mail address so he can’t sign up for Public Mobile. I have 2     e mail addresses. If I had known we need two different ones I would have used my personal address instead of our s...

Um

Frustrated by getting the eSIM working but support was quick to respond and resolve 

Puk code

Someone has been using my phone number. I tried to lock my eSIM, but I didn’t know the code. I’m locked out now and my phone has been disconnected. I need a puk code and I’ve been trying to contact an online agent

e-SIM and international calling

Can I use another e-SIM along with my Public Mobile physical SIM? Is there an international phone plan option for when I am in Ecuador for 1 month?

Data not working in US despite CAN-US-MEX plan

Hi,I have subscribed to the Can-US-Mex plan but I am not able to access the data here. My phone isn't able to catch any signal from any provider. I checked the APN settings too and also toggled airplane mode. Rebooted the device as well. But still no...

Transfer number

I have been trying to transfer my number, my previous provider confirmed the transfer and send the SMS for confirmation. all was answered, the phone number no longer appears on their end. But I cannot get public mobile to update it. My account shows ...

Seems SIM Card has not been activated properly

I can’t transfer my number

I can’t transfer my number to activate my eSIM and the chatbot has me going in circles.

Issue with number transfer

Hi there, I've tried submitting a support ticket multiple times now and keep getting an error message even with all of the required iunfo seemingly submitted.  I Just signed up with you folks and the number transfer never worked. I restarted my phone...

porting a very old Telus/Clearnet number to my phone...

need a Customer Service Agent to do this.

Beamsville service interruption

Does anyone experience interruption of phone service in Beamsville? It is for a 3rd day already 

Phone not working in Mexico

Hello, the plan said it would work in Mexico, and it was working and then it stopped working. how do I speak with customer service  

Porting number - Status

Hi Guys,The new subscription and porting process started yesterday. Now data is working on new phone/SIM, but phone/message still on the old Phone/SIM. Wondering what porting status is. Thanks.

4G plan with 5g phone

Hello! I searched, but got lazy trying to find the answer.  If i can ever figure out how to get my husband's Falcon Encased phone case off and access the sim slot,  I want to switch him from Bell to Public. He has a 5g phone and I want to sign him up...

System won't let me get subscription started

I waited till my new P.M. sim card arrived and started the transfer process.  After going through the 6 steps, I just get the notice that SUBSCRIPTION NOT ACTIVATED.  It then says to get support.  When I try to connect with an agent, nothing happens....

New subscription

Transfer didn't work...was told to contact Support.  There is no support...does Public Mobile really have no agents to help get new customers working?

Porting Number - Issues

Hi guys, Got the same issue as many others where I've ported my number from my old provider (yesterday) and now cannot receive calls or text messages on the old number. Wondering if someone may be able to DM me the porting team's number so I can give...

Worst Support System Ever?

How long does it typically take an Admin or whatever to contact a service request? Who thought this whole community platform / needing an alternate chat etc was better than just email correspondence? Seriously weird, just need to finish this month as...

Can't receive text or calls

Can you please send me the port help line number? I too can't receive or send text messages and i can't receive phone calls. I have data and can only make calls. 

Activate a simcard

I just recieve my simcard and i cant activate my card... i think this one have a problem..my uncle that is aleready with PM dont understand why it dosent work