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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone charges

My cell phone bill is 6 dollars more this June 2024 without change of service or notice of increase. Why has this happened and I am not happy without a notice from public mobile?

My Bill went up without notice or change in service

This June 2024: my cell phone bill is 6 dollars more without change of service or notice of increase. I am not happy with public moblie who I always trusted why now?

Resolved! Billing

Hi,On my last bill there were 3 amounts that were listed:$5.75 on May3, $11.50 on May 9 and $17.25 on May7. I expected the first 2 amounts, but I didn't expect the third one of $17.25. Can an agent please explain that extra amount. Thanks.

Concerns About the New Rewards Program (ALL REFERRALS GONE)

Hello Public Mobile Community,I've been a loyal Public Mobile customer for about 4-5 years and have made a significant number of referrals during that time. However, with the new rewards program, I'm confused and a bit frustrated by how the referral ...

Lost my 240GB free data - can I get this back?

I recently renewed my plan, didn't know I would lose the free 240GB, and downgraded to 1GB plan thinking I would save a few $ this month....now free data is gone, and plan data is used up.Can I re-open my old plan ( was just done May-31st) and get ba...

Overcharge

Hello, I’m being charged twice by public mobile. I’ve been using public mobile for 2 years and a half now. I’m always getting charged $12.65 but recently I noticed that I’m being overcharged by $17.25. It started last month, I already submitted two t...

Resolved! Airolo and Public Mobile

I am going to Europe this summer. I bought two different eSims through Airolo for the two different countries I am going to. Two questions.1. Should I turn off my Public Mobile when I get there?2. My Airolo says I can turn on Wifi Calling, but I know...

Address change

Why can't I change my address?

voice calling in vehicule

Why when making a local voice-call in vehicle I get a reply saying I'm out of minutes

over bill payment

Why would my bill go from $22.40 up to $28.00 on May 3 auto pay. Plus it used to come out on the 14th. All I did was accept the free extra GB of data for 150 days. Time to change maybe...

change of price

change of price without notification

Forbidden A1

Account is not activated yet due to Forbidden A1 error. Why would Public Mobile just take the payment anyways when the account has not been activated yet? There is no way to unsubscribe. Its been 3 weeks already with the issue.

Where did all my data go?!

I just renewed my subscription on June 1st with 50 gigs included and now it says that I’ve used it all in 1 day?! I have wifi at home and have never used all my included data in a month let alone in a day! Background app use is off unless on wifi.

how long to get my ticket answered?

I have an issue and needed help but no live agents are available. I have been trying for 3 days. I have submitted a ticket every day, no response. My payment went through but I can't use the SIM, I want to speak to an agent asap. This is my first tim...

Data Setting for $15 Unlimited Canada Wide Plan

Hi, I have a $15 unlimited call and sms plan. Should i keep data off on my phone? Will data work without purchasing a data add-on and what will be the cost?

joining public from chatr

ordered sim friday to transfer my number to public how kong can i expect to wait?

Subscribe

My subscription is not active my payment went through

How to issue a ticket?

How to file a complaint

Canada/USA $34 plan

Does anyone know what the two crosses at the end of this paragraph stands for. I have been unable to find the symbols in the terms anywhere.Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++

MMS not working Iphone

Hi,My MMS is not working. I have an iPhone 11pro. I read that an agent can help me re-provision? Not sure what that is but any help would be appreciated!Tried reset, airplane, even bought a new e sim 沈Thanks,Nilesh

Cancel Subscription

Hello!I have transferred my cell number to another provider. How do i cancel my subscription? I cannot log in anymore.Is it automatically cancelled when the number is transferred?Thank you

Loyalty Bonus 30GB

What is the story about this Loyalty Bonus 30GB? What I have to do if I do not need it?

Where did my 240GB go?

Moved down plans since my bill went up ~80% with the scrapping of the old public rewards. Now the 240GB of data is gone? As if I could have used 240GB in 80 days anyway, thanks for nothing PM

Resolved! eSim

I cannot buy and install a eSim with my iphone 12 through the app.Is there another way?

SIM delivery at an address

Hey guys, I just ordered for a SIM for a new activation on an address & in the website, it shows 2-3 business days! But, in the email received from them, the delivery date at max, is around June 12th Does it really take that much time? All feedbacks ...

points transfer

Is it possible to transfer my points to another account?

My price changed for no reason

I have had a public mobile for a number of years and the very basic plan. i have been paying $6.30 after rewards every month including may 2024 now it has just jumped to just over $15 with no notice and no explanation. Any help appreciated

USA add on not working

My USA add on for calls and messaging is not working correctly. I can send messages but cannot receive them from family living in the USA. iMessage is turned off. Please help.

Buy a SIM, actived but cannot search internet

I bought a SIM card, after choosing a number, I got email saying all done, but my phone cannot use this SIM for messages, calling and internet. Let me know who should I PM, in this situation

APN Issue with MMS Pictures and Region Issues

I've use public for 3 years and this problem has started happening recently. I managed to fix it because I have a phone that lets me change the APN so I decided to change it and after constantly changing it back and forth it finally stayed on Alberta...

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