Wednesday - last edited Wednesday by computergeek541
I check the eSIM compatibility- it was compatible.
continued with registration - now saying not compatible - need help
please contact me
Wednesday
@computergeek541
Just curious why the search was eSIM compatible but during activation it indicated it wasn’t compatible.
@BKNS27 wrote:@UltraTravis What is the make and model of your phone?
@UltraTravis
What is the make and model of your phone?
The customer has received an error message saying that the device isn't eSIM compatible. There isn't any way to override that even if the phone should be compatible with an eSIM.
@UltraTravis No one will contact you , to engage support you need to message them
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Wednesday - last edited Wednesday
@UltraTravis wrote:I check the eSIM compatibility- it was compatible.continued with registration - now saying not compatible - need help please contact me
Customer service doesn't usually contact customers. You'll need to contact them.
Please open a ticket using the chatbot.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If the chatbot, doesn't allow a ticket to be opened, send a private message to the username CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
