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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Region

How do I change my city . Everything always says I am in Toronto when in fact in Welland Ontario .

Points

How can I earn public points??

Add-ons

We are in the US and our talk add-on has expired. Public mobile system will not activate a new add-on. It has been 24 hours if that matters. Is the answer just to get a local simm card? Thanks

request

Dear CS agentI’d just like to cancel my subscribe as blackfriday deal.Please let me get a ticket for cancel the subcribe.

Can't access Voicemail, Can't change payment info, Can't submit ticket.

Months ago I seemed to have lost the ability to access my voicemail. It just rings ands tells me my call can't be completed. Today, I decide I should address this as I also need to change payment info, as my CC expired. Now it won't let me change tha...

Resolved! Double Charged, Both Payments Posted to Credit Card.

I recently changed my plan to one of the plans that were available as part of the Black Friday event. When I initially went to upgrade my plan, I lost cellular data right after I confirmed the payment, which caused the transaction to time out. The ch...

Changing payment information

I am trying to change payment information as we have 5 lines all being charged to the same card so I was going to split them up as was recommended. When i enter the new card information and save, I get a message that it can’t be done right now and t...

my scheduled change has been gone($34 for 40G) now.

I understand the promotion has been gone, but i sheduled to switch on my renew day which is 6th. today I signed in and it was not there. should I contact them or not? please advise

Resolved! Those who’ve experienced unlimited data after exhausting the bucket—did you actually reach 512kbps?

Just wondering since it'll take a while to exhaust 40GB and I obviously don't want to "test" it, can anyone here with the unlimited 5G plan who has had the experience of exhausting their full-speed data bucket advise whether you've been reaching the ...

My Sim card was stolen and was being used by a stranger. I want to cancel my service immediately.

Hi, I would like to know how to remove my credit card information from my account and cancel my service.

iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.Anything on the carrier settings?a

Phone contact

Does public mobile have a customer service line to call. Tired of waiting for the chat

Resolved! 7B1 Error

Hey there, trying to make a call and I keep getting the 7B1 error, trying to invite my moms to go to lunch :X

Resolved! Can’t update Visa card info and account suspended

I’ve been trying to update my Visa card information because I got a new Visa card for payment.Every time I enter my information and complete the form it says “not able to complete at this time. Try again later”. What am I doing wrong? This is very ti...

Activation

I used a voucher to top up but my account is still suspended.when I added the voucher it confirmed.I use voucher every month but this time it doesn't work.

New phone

I’m getting a new iPhone. How do I get a new ESIM? I wanna keep the same number

lost my phone, cant get into my account, and got new sim card....NOW WHAT? Help!

I recently lost my phone along with the public mobile sim card that was in it, I can not get into my Public mobile account, due to the security code being sent to my phone, (which i dont have), i went out and got a "new sim card" but, how on earth ca...

Public mobile website

Why is public mobile website so slow? Every time I tried to log in, check rewards, go to community site and so on, the web page just took 20-30 seconds to be loaded. Is it just me or everyone who has such an issue?

Entered wrong IMEI when completing transfer/port

Hello, When trying to port my old bell service to public mobile I incorrectly entered the wrong IMEI number. Because of this my port was unsuccessful. Please can I get help from a mod?Thank you

Resolved! calling features

in my current plan it has calling features which is 34 a month with 20gb of data and unlimited afterwardCalling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingMy new plan that will be switching to is 34 a mont...

Still on LTE not 5g

Hi, still new to this but I subscribed to this network but I am still getting LTE network instead of 5g. Is there something I should do?

Porting from sim card (Koodo) to sim card (Public) failed activation at step 6

Currently making a post for posterity if this gets solved.Currently having issues with the app and activating a new plan on a sim card while porting my old number.I've open a ticket and will try to contact support again if it gets through (long wait ...

Resolved! Need Help, cannot "contact us" on app

Hello,I'm a new subscriber who cannot complete my activation. I'm stuck in a "subscription not activated" loop and need help. I cannot submit a ticket through the app, therefore I cannot get any help from Public Mobile so I'm trying here.It starts li...

Transfer Number Issue, need new text sent via old carrier

Hi there,When i was doing the transfer process, I was unaware i needed to keep my old sim card in to authorize a text for transfer. Can i get that transfer text authorization reinitiated again?

Roaming in UK

Hi , I am going for long holiday to UK. How can I roaming my public mobile SIM card in UK. Because some of my Otp will come in this number.

No data since activation

I am not getting any data since my plan got activated 2 days back. It shows LTE but I am unable to connect to anything. Does anyone know what can be the issue?

PM tech support

Son is locked out of his account. Number has been ported successfully according to the port team. But he is still unable to make or receive phone calls. Port team says I need Public Mobile tech support. Is there a phone number for them?

Charged three times extra during activation

During Black Friday I made a number of unsuccessful attempts to sign up. This resulted in THREE $38.42 charges on my credit cards (three charges between two cards attempting to get the plan working). I finally got the plan to activate with a separate...

full access

how do get in contact with cs_agent? I've just subscribed to public mobile and can not get full access to complete the porting and activation of my phone because the access code is being sent to my phone in which I already cancelled when Koodo text m...

e-SIM to Physical SIM.

I've just bumped into an issue that I've never faced before: I currently have two e-SIMs on my phone and i now want to convert one of them back to a Physical SIM Card so I can use the line In another phone. I've signed into the Self Serve Portal of t...

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