Community

New account old number

My son has been on my account for four years. $15 plan has not decreased by the $1 per month each year, I’m still paying $17 a Month. He is creating his own account for the new $35 / 50gig plan offer ending Sept 30th. He wants to port his existing pm...

International text

Hi there, can you explain what is unlimited international text? Does it mean I can send/receive text overseas for free? Tks! -- Ying

Re: Canada-US promotion for 50 GB data at 5G speed

Hi,can I use this plan down in USA?data , call and text without additional charges?

PUK Code Required

Hello, I managed to lock my sim card and now I require a PUK code. I sent a private message to @CS_Agent  yesterday but have not received a response yet. I’m unable to use my phone number and do not have access to data/call/text.I’m hoping to avoid h...

Can't access my account

Manually release my cell phone number

I was sent a text message from Public Mobile to answer YES to release my phone number. My phone texting no longer works. I need Public Mobile to manually release my phone number by overriding the port.

Speed test low

I noticed when watching Facebook Reel that my data freezes many times. So my husband and I each did a speed test on our phones with different providers. My husband is fine and mine is very disappointing. Never had this issue before transferring provi...

redeem rewards

Both my wife and I have a separate PM account with different plans. Today I logged into my account and I was able to redeem rewards towards my bill payment. When my wife logs into her account it says "welcome Kim", however when she trys to access "my...

Hello

I’m trying to get my old number back but I can’t because I lost my cell phone and my email was linked to my public mobile number and I need a code to get into my public mobile app also the same as my email what do I do ? Is there a way I can show my ...

Esim

Hitransferred my service from virgin to public .Still saying sod.i am trying eSIM still not working

No Service

Hey, I've payed my bill and have an active subscription but no service what so ever. I don't see the network being down and I'm wondering if anyone else is having this issue?

Incorrect account number while porting

Hello. New here. Accidentally used wrong account number while porting. I have raised a ticket, other than that, any way to fix this thing? Thanks 

Hitting a block in transferring old phone number

In setting up my eSim, having been assured I could easily transfer over my phone number from my existing service provider (Virgin) after having set up the eSim. However,  the instructions I received warned my not to transfer if I do not have a second...

New customer/Esim/No service

I switched over today from Freedom. I successfully installed the eSIM. Apparently I successfully lost Freedom because now I have no service. However when I check for network options, I am still seeing Freedom options rather than Public. My wife sitti...

new public user

Hello, I just switched over yesterday. Today I was unable to make phone calls and when I text, the receiver sees my email address instead of my contact name and number. I would also like to change my profile username - but have been unsuccessful with...

How long does the limited time 6g 23.00 a month deal last

 I am currently on the 1 G ish for 25.00 month plan.  It would make sense to switch to 6g for 23.00 a month while that lasts.  It's cheaper.  M But then once it's over I am afraid I not see any 1g per month plans.    I don't see any right now and I d...

Need help porting number from Koodo Prepaid

Hi,I tried to port Koodo prepaid phone number when activating account; but, it said that I had to select a NEW number, and then open a ticket to have my current Koodo number ported. Can you please assist? Thanks

Messages are not delivered to some phone numbers

Recently activated public mobile phone number.I can send sms to some numbers (e.g. Koodo) but for some others I cannot.I am getting "Not Delivered" notification.

Refferal

I just subscribed to a new Public Mobile plan. My daughter referred me, but I did not find where to add here referral number during the process. Can I do it now?

Subscription error

Hi,I submitted payment for a $30 plan and the money was taken from my account but it then gave me an error and told me to submit a ticket and didn't allow me to finish the setup.

CANADA -- US PLAN

WITH THIS PLAN CAN I CALL FROM THE  USA TO CANADA  ANY TIME AND UNLIMITED AT NO COST

Urgent Help Please

I have a SIM card, I have an account and a plan.  But when I try to go into my account, I get in this loop of 2 choices: 1. to reactivate or 2. to log in over and over and over.  I just want to update my credit card, but can't get into my account

where did you mailed the new sim card?

I just paid for a plan, I'm not sure if it ever asked me for my addresswhere did you mailed the new sim card?

Correct My postal address

Hello, How I can update my postal address on my account?Thank you

Canada/US/Mexico Plan

Other carriers are now offering Canada/US/Mexico plans.  Any hope that Public will do that soon?

transfer 2 phone numbers that are on my current account

I would like to subscribe but I have another person on my current account. How do I transfer both numbers to Public and how do I ensure that Public cancels both phone numbers?Thank you. 

How to pay top up

I need to pay my account