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Forum Posts

Resolved! Cancel autopay

I transferred to Koodo yesterday. I wanna know how to cancel my autopay here in public mobile because I can't open my former account. Please help

Jezzcanada by Good Citizen / Bon Citoyen
  • 179 Views
  • 2 replies
  • 0 Bravos

Phone Service Isn’t working

I recently paid my phone bill which was the student special of 20gb for $55, my service was working for a couple hours but all of a sudden it stopped and i couldn’t make any calls also. I’ve tried removing the sim and putting it back in but that is n...

showtimesteph by Great Neighbour / Super Voisin
  • 198 Views
  • 4 replies
  • 0 Bravos

Resolved! Data not giving internet access to the Wechat app

Today is my first day using the phone plan I set up with public mobile. I went outside and used around 103MB of data before I suddenly can no longer get internet access to my Wechat app with my data on. But with public wifi or my friend's hotspot, my...

SallyHao by Great Citizen / Super Citoyen
  • 350 Views
  • 16 replies
  • 0 Bravos

Resolved! Cannot submit ticket for overcharge

I was trying to purchase an add-on and got an error saying "Oops! Something went wrong, please try again later. " I thought my payment didn't work so I clicked the confirm button again and the same error popped up. My Visa bill shows that I was charg...

Tarynel by Great Neighbour / Super Voisin
  • 218 Views
  • 5 replies
  • 0 Bravos

looking help to cancel

I bought this sim because of rogers outage and for one month. But I noticed that I have been charged every month automatically. I want to cancel this number but enable the charge. There is no customer service number and simon is not helpful. I have n...

nikitabedi by Great Neighbour / Super Voisin
  • 188 Views
  • 5 replies
  • 0 Bravos

Resolved! Pre-authorized credit card Update

I have successfully updated my pre-authorized autopay information as my old credit card expired. However, I am still getting daily SMS reminder that my pre-authorized credit card has expired. Why is that?

TiggerTiger by Great Neighbour / Super Voisin
  • 161 Views
  • 4 replies
  • 0 Bravos

Resolved! Second phone number with a different plan

I’m confused what you do if you want a second phone number with a different plan. Can this be set up with your current account? Or do you need to set this up with a separate email address. Its for my dad who also uses public mobile and since he is gr...

christinand by Great Citizen / Super Citoyen
  • 254 Views
  • 10 replies
  • 0 Bravos

Resolved! Hotspot Issues

I know there was an internet outage earlier today in Ontario that has now been resolved. Though my partner and I (both with Public Mobile) have LTE on our phones, we are still unable to use our hotspots. Device will connect, but report that the netwo...

jonologan by Great Neighbour / Super Voisin
  • 194 Views
  • 2 replies
  • 0 Bravos

Obtaining PUK Code

I got a message on my phone saying i need to input the puk code . cannot use sim card until that is inputted. They used to come on the back of sim cards not sure how to obtain one now?

danielmt3 by Great Neighbour / Super Voisin
  • 94 Views
  • 2 replies
  • 0 Bravos

Resolved! Using Mikrotik WAP or USB modem with LTE data

I see some threads about the possibility of using LTE data on Public Mobile.Does Public Mobile still allow for using USB data modems? Does that work on all service packages, including the cheapest? If so, by extension, I suppose the Mikrotik LTE WAP ...

borromeo by Good Citizen / Bon Citoyen
  • 140 Views
  • 1 replies
  • 0 Bravos

Resolved! Upgrade to 4g

Recently upgraded to a plan with 4g service but my speeds haven’t changed still getting 1 down and .3 up any help please

dhutt by Good Citizen / Bon Citoyen
  • 395 Views
  • 10 replies
  • 0 Bravos

Plans

I recently hooked up to Public Mobile. I purchased the $25 1 G plan. Today I received a Welcome email. It said I purchased the $25 plan and will be given 500 MG . Where is the rest of my data?

Queenstrent by Great Neighbour / Super Voisin
  • 136 Views
  • 5 replies
  • 0 Bravos

US Roaming Not Working

Unable to get us data package to work. Have tried everything suggested in forums etc. Please help.

jc14 by Great Neighbour / Super Voisin
  • 256 Views
  • 10 replies
  • 0 Bravos

data not working

i currently dont have data working on my phone. anyone else having this issue?

emjhay287 by Good Citizen / Bon Citoyen
  • 137 Views
  • 6 replies
  • 0 Bravos

4g 55$ plan

I switched to 20gig 4g plan last month for 55. Public switched me back to my old plan without asking me. I want back to plan I paid for. What happened?

Erickress by Great Neighbour / Super Voisin
  • 211 Views
  • 9 replies
  • 0 Bravos

Account

Does anyone know how long it takes a payment to process before it takes affect ? Apparently my daughter got messages that the payment was due me never told me 臘‍. I paid that today . Would that also be a reason saying that she used all of her data ?

Miramira by Good Citizen / Bon Citoyen
  • 148 Views
  • 6 replies
  • 0 Bravos

Resolved! Making payment

I have been trying for probably 2hrs to make a payment and have gotten many messages saying this is wrong that is not right etc. This system is useless What ever happened to customer service There does not appear to be any on this site. I guess maybe...

Annburke by Great Neighbour / Super Voisin
  • 96 Views
  • 2 replies
  • 1 Bravos

Resolved! How to post a Private Message

Do not reply to this email address: community-notifications@publicmobile.ca. Please log in to the Community to reply via Private Messagehow do I reply to this message via Private Message?

the1mirror by Good Citizen / Bon Citoyen
  • 533 Views
  • 3 replies
  • 0 Bravos

Resolved! Anyone else having internet issues?

This afternoon my phone starting saying there is no internet connection. I've restarted, turned airplane mode on and off, wifi on and off, any other suggesitions? I've only used ~4 of my 20 GB. Thanks!

Caerels by Good Citizen / Bon Citoyen
  • 469 Views
  • 20 replies
  • 1 Bravos

Resolved! CAN'T MAKE CALLS

So I am a new customer here. I can send/receive text messages but can't receive/make calls. I have a Samsung A23. Thank you

Awet1 by Great Neighbour / Super Voisin
  • 106 Views
  • 2 replies
  • 0 Bravos

Data not working

My data stopped working I have 20gb and there is no way I've hit that I check everyday and always under 1gb its only been 10 or so days since I upgraded . I'd like to open a ticket please

Resolved! Telemarketers

I keep getting shackecoin telemarketers calling me 20 times a day for the last two weeks ..calling from different numbers from different provinces...its harrasment and I need to block all calls from IP address ...please help

vincep by Great Citizen / Super Citoyen
  • 155 Views
  • 4 replies
  • 0 Bravos

Resolved! Data

Phone says ive used 100gb!On my account it only shows 1054mb however, just wanna make sure im not about to be charged for the massive amount of data next billing period! Thank-you,

New account payment

I am trying to set up a new account but I keep getting a message “We were not able to process your payment. Make sure all information is correct or try again with a different card”. I know the information is correct and have tried a couple of differe...

Stanh by Great Neighbour / Super Voisin
  • 159 Views
  • 7 replies
  • 0 Bravos

Resolved! Wrong email, inactive phone..:need to cancel payment

I need to cancel a credit card payment. I set up an account under my daughters email. Turns out the email address we put in is no longer valid. The public mobile SIM card we activated is stuck in the phone and there is no way to use the phone. I need...

Brecamhan3 by Great Neighbour / Super Voisin
  • 138 Views
  • 5 replies
  • 0 Bravos