Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Billing

My plan almost doubled last May I do not know why, I made no changes I can not get a reason

Re: Sms not working on ported number

Same issue can you send me porting team number ? thank you

Activate SIM

Can't get 6 digit code. Sent to new number, but SIM not activated yet, it won't allow me to activate without code. 臘‍

Lost phone. Can't access email to reset new password.

So i recently lost my phone which had access to all my emails, including my public mobile account. Is there someone I can contact to help me log in to renew my subscription to get my number going?

Can't confirm

How is a person to confirm for full access? Ported a number from bell, bell cut it off immediately so no sms ability, now PM wants me to confirm full access and they are sending a text to the ported number. Only thing, that number can not receive tex...

email change

My shaw email to log in to my account is now disabled as I changed to telus so how do i accesss my account as all links go to the email that i dont have access to anymore

Old provider cut off, public service not connected

I’m a new subscriber as of a few hours ago and I cannot for the life of me get my phone to work .it’s cut off my old phone provider and Public is not working. I cannot believe that there isn’t any phone number I can call. I’m supremely frustrated can...

Paid bill twice

Scheduled payment left account but phone was shut off. Paid again through the website

Resolved! locked out of my account

I am a public mobile customer I had my phone stolen. I have got a new phone to replace what was stolen. Now I am locked out of my account and I cannot get logged into my email because of 2 step verification cause I cannot log into my account to pay m...

Can't login as i cant get OTP

I lost my iPhone, I need to login to my account on another phone so i can get a new esim, I am not able to login as my icloud email needs sms OTP to access, and my public mobile account needs my icloud email OTP to access. I'm stuck and need access t...

porting number from koodo

I have opened an account with Public Mobile and followed the steps to port my number from Koodo including responding to the message with yes . I have checked with Koodo and they have released the number but 24hrs later still no service from Public Mo...

possible Sims fraud

Hi. My daughter cannot receive or make calls. Her account is locked. If her account is locked how can she even attemp to solve the problem?

Plan description has changed (minutes, Canada-US to Canada only?) 5G, 50 GB

why has my plan changed from unlimited Canada-US wide minutes to unlimited Canada wide minutes only?I have hard copy of the plan description I signed up for. xxxxxxxxxxxxx@xxxxxxxxxxxxxx

Resolved! My account login verification

I ported my number in after signing up for a plan, so I was assigned a number initially. The port is fine in all other aspects except for my login into the account. When it asks for verification, it sends a text to the original number of the plan a...

Resolved! I can't log in to my son's account because his device can't receive sms messages

My minor son has a watch which has phone functions but does not receive texts.I'm trying to log on to his account to update payment details for the subscription, but it the website is forcing me to enter a 2FA code which it is sending to his device. ...

Rewards

Why is it that I am signed into MY account to redeem MY rewards that it brings ME to my BROTHERS rewards Account?????

Pls help ! I need a new esim scan code as I cannot get the 6 digit number to my phone

Hi my phone is ###-###-#### and I need a new esim scan code to my email , ***@*** , asap! I cannot get access to my phone number ! @CS_Agent

My PM cell phone doesn’t recognize my telus landline

I moved to a new place and transferred my landline (telus) to the new place. I kept the same number. Now when I call my landline # with my PM cell phone, it told me the number is no longer in use. However, my landline works well otherwise. I restarte...

texting problems

Hi! I need help. I have an android phone and my sister has an iphone. We cannot text each other although I can text and receive texts from other android users. I’ve checked APN settings, SMS and MMS settings on my phone with no luck.

cannot call area code 343

PM thinks its in US but its Ontario

Resolved! Updating my plan

I want to update my plan to an International plan. Data within Canada and US, unlimited calling Canada and US wide. With this plan, am I able to travel into the US and not be concerned about adding anything more for roaming?

Current plan is not the plan I signed up for

Hi,When I first signed up for Public Mobile on September 12, I opted for a plan for new subscribers for 20gb of data, which included US calling & roaming. I received my SIM card in the mail today, and when I view my subscription in the app, there is ...

Porting away from Public

I'm trying to port my number back to Rogers but the Public Service where I am is so bad I'm not getting the SMS to approve ..... is there another way I can move this along

VoiceMail Automatic Answering Machine

I am wondering if there is a way to disable VoiceMail/ Automatic Answering Machine for my account?It botters me much and I missed many of my important calls.If it is not possible, I likely switch my provider.

I could not pay my subcription

Hi, My card is not enough money so it did not auto deducted. Now my network is not working and there is no function in public mobile that allow me to pay the balance which is annoying. please give the solution to pay asap

Can I use an Amex prepaid card?

I'm trying to use an americal express prepaid car but it's not working. It has 50$ on it. It says "Sorry, we’re not able to process this request at this time. Please try again later." @

How do I switch from the grandfathered $13 plan to the new $15 plan?

I am willing to lose the grandfathered plan and pay more for the $15 plan, why am I not able to upgrade?

Need help

I cannot login on my phone or computer

Prospective New Customer - How does Changing Subscriptions work?

Hello PM Community! I have recently been jostled around by sneaky Koodo price hikes, and am now seriously considering the switch to PM. I have lived in Europe for long lengths before, and am flabbergasted that there are not more options similar to PM...

My account

Hi, I know my email and password. I have to resubscribe because my automatic top up didn't work but it sends OTP to a different number