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Transferring phone plan

AmarjotDev
Great Neighbour / Super Voisin

Hello, I would like to transfer my phone plan to a different device

I have an esim on my current phone but when trying to purchase an esim for my new device, I cannot find a way to do so, via the website or the app. I only appear to have an option to purchase a physical sim, do I need to cancel my phone plan and find a new phone plan?

Thank you

Amar

1 REPLY 1

Handy1
Mayor / Maire

@AmarjotDev  No , just download app on new phone and login to your account then go to the account page , “notice purchase  sim SIM card “tap it and choose eSIM . The system should detect you already have eSIM and be free at check out 

Handy1_0-1770876716140.png

And you will keep same phone number and plan no worries , and if you do get charged for the new eSIM just use the orange chat bubble bottom of screen to engage support for credit for price of eSIM