Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@ customer service agentI tried to get an account for my son using my phone, but not I can't get it to work on his phone, how do I get it working or cancel the accoun
My phone is not eSIM compatible with Public Mobile and I do not want a physical SIM card. I do not want anything to do with your company because you have zero customer service response and I have wasted 2 hours trying to get help
I bought 2 add-ons 250 mb data and us talk/text, data works talk and text doesn't! Never had this problem before... What gives? Does anyone know?
I received a text message about a Public Mobile offer from 5474 (or 547-4). It looked legit. No spelling or grammar mistakes. The offer is for 4G 25GB for 28/month or 4G 30GB for $34/month (maybe too good to be true?) I replied back for one of those ...
Public payment vouchers…. I just got a payment voucher from7-Eleven I tried entering it at the store using *611 it said the pin wasn’t valid and half the time *611 doesn’t work anyways but went home and tried on the Internet at the public mobile my s...
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When I send a text and im out of service once I get service they receive 17 messages. how can I prevent this from happening?
does anyone know a solution to the forbidden a1 error preventing me from logging into my account
This information is NOT correct. You cannot use a US CC for payment
i change device ,but line disconnect when i recived calls incoming and outgoing calls ,check line service
Hey, my phone number is xxxxxxxxxxxxxxxxxxxxxxxxxxx. I was automatically charged for this months subscription per my bank, however, on the public mobile dash it said I have to pay for my servcies to continue. I was travelling and Data was really impo...
duplicate thread
to pay my bill it seams that public mobile does not want my business
Hi all, I have lost my SIM card for months now . I also lost access to my email registered in my account . I still pay for the phone and I need to know how to access my account to change my email and also to be able to restore my phone . Any help wil...
Hi, I’m going in circles here because the chat box suggested i activate my sim to a temporary number before my old koodo number will be installed on my public mobile line- but i can’t find the option for activating my Sim anymore! Because i had start...
I see on my credit card that I received additional charges in strange amounts in August. The CS agents keep saying it's not showing up on my payment history but it's quite clear this is public mobile charges. I have a $40 plan so the extra $16.95 and...
Why was I charged for an automatic top up? I didn't agree or request it, I would like it refunded and cancelled for any future automatic payments.my Account Number: ############Yin
Hello! I know the title is a bit confusing seeing as I'm posting this, but this is actually the second account I've had to make.So I bought myself a subscription and selected eSim. Then, when it came down to downloading it, my phone wasn't compatible...
I am considering switching to a plan with more data versus buying add-on DataIf I choose Switch now will i still have my international calling add-ons?
We just travelled to the states and it was cheaper in the long run to switch to a USA plan instead of purchasing add ons with the intention of switching to a lower plan without much data upon return. Now the cheapest plan offered on our account unde...
Hi All, Just wondering if I have a current plan of $25.00 and there is a limited time plan of $23.00. Can I switch or does it add it on?
I recently signed up and eSIM worked, do I need to remove my old SIM card from previous provider?
When I registered in the PM APP, I followed the steps to see if my Phone was esim compatible, I got the message that it was so I proceeded by choosing a plan with esim as the option. Unfortunately after choosing the plan and getting to the activation...
I just purchased a new mobile account and I’m trying to set it up. The problem is that it’s in a device on my boat (yachtsense link). The device has no capability to receive sms messages. Is there any other way to get my account confirmed so I ca...
Hi folks. I have a USA/Canada plan and everytime I visit the US, the network connection keeps dropping and reconnecting every 2-5 seconds. Happens constantly for days which makes the phone pretty useless. Will get the occasional text message but no d...
I ordered a SIM card a week ago and I have not received it. I do not see a tracking number on the order confirmation email. Is there a way I can track the order? @CS_Agent Thanks!
This is urgent. My account was suspended
I bought plans for my daughter and son. I wanted to buy him more data but his number isn’t showing anywhere or using any email I remember. I have messaged the online support 100 times with no help. When I ask to find my email it sends me an email lo...
Just purchased the roaming add on for my iphone 15, not allowing in US. Have enabled roaming.Suggestions?
I upgraded from the most basic 3G plan to a 4g plan. I did this because the 3G was unable connect properly to some apps. Even with this upgrade, I was unable to connect to an app today in Vancouver.My phone is not showing 4g as an option. In previo...
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