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Resolved! telephone number change

This a message I've got from you . I called Rogers but I am not sure if YOU have to initiate and start the process with them ?Pls advise thanks Nada Simon-Hara https://publicmobile.ca/en/on/get-help Tips:Your old SIM card must be inside your device a...

Resolved! Reward policy issue

Hello, I had referred a friend to public mobile, yet none of us have received rewards. Is there something I missed during and after the register about it?

QG1 by Great Neighbour / Super Voisin
  • 90 Views
  • 3 replies
  • 0 Bravos

Resolved! Can’t renew my plan

Hi, my plan got expired and my email address is disabled so can’t even access my gmail account to verify my account and can’t renew my plan please help

Rishi9900 by Great Neighbour / Super Voisin
  • 107 Views
  • 6 replies
  • 0 Bravos

Resolved! Point issue

Hello, does anyone know how to redeem funds when receiving the email noticing me that I’ve got points?

QG1 by Great Neighbour / Super Voisin
  • 79 Views
  • 2 replies
  • 0 Bravos

Resolved! Data Issue

My phone said I was at 100% of my data allowance, and I don't have data, however, my Public dashboard said I am at 4.49 GB used of 6G? How can someone fix this so I can use my phone? Brian

bripublic by Great Neighbour / Super Voisin
  • 72 Views
  • 4 replies
  • 0 Bravos

Data usage

Hi all,I couldn't use my data and recieved a text that I used all my data. HOWEVER, I still have 2GB of data on my account. What should I do ? Thanks.

mustafa85 by Great Neighbour / Super Voisin
  • 101 Views
  • 6 replies
  • 0 Bravos

Private calls.

Why does my phone go straight to voicemail,when a private number or unknown number calls me

Maryphillips by Good Citizen / Bon Citoyen
  • 195 Views
  • 9 replies
  • 0 Bravos

Resolved! SIM card

I need a new sim mine is no longer working

Tony1961 by Great Neighbour / Super Voisin
  • 69 Views
  • 3 replies
  • 0 Bravos

Resolved! Online Payment

I've been trying all morning to make my monthly payment and the website is not working, can somebody help me?I tried another browser and incognito but nothing happens

magdys_6290 by Good Citizen / Bon Citoyen
  • 426 Views
  • 25 replies
  • 0 Bravos

Resolved! SIM

a family member had a plan but discontinued services , is their SIM card still good if they like to re activate ?

krissy24 by Good Citizen / Bon Citoyen
  • 154 Views
  • 4 replies
  • 0 Bravos

Payments

I can’t get on the page to make my monthly payment 

Resolved! Email

How can I change the email on my account?

Resolved! how to get a refund from Public Mobile

Dear Public MobileOK, now that our 10 day "holiday" is over I am demanding a full refund for the amount of $22.40 X3 that it cost to purchase an american data etc. add-on to my familys accounts. There are 3 phones in my family and an add-on was purch...

shadoplay by Great Neighbour / Super Voisin
  • 327 Views
  • 4 replies
  • 1 Bravos

Resolved! US Roam-Talk Txt 250 Data(10d)

Hello, The first option under Add-ons Bundle is "US Roam-Talk Txt 250 Data(10d)". Is this unlimited talk, or does it come from your monthly allocated minutes? Thank you

PMuser44 by Great Neighbour / Super Voisin
  • 310 Views
  • 14 replies
  • 0 Bravos

Resolved! Password reset

I recently reset my password, as I forgot it. Now when I go to my phone it says password change successfull. However I can't sign in it just repeatedly says login information incorrect. Any suggestions?

David89 by Great Neighbour / Super Voisin
  • 181 Views
  • 7 replies
  • 0 Bravos

Resolved! Sim card

Hi, I have yet to receive my sim card. I applied on August 2nd. My wife applied August 1st and got it in 10 days. So I'd like to know what the delay is.

Resolved! No US Roaming anymore (Pixel 6 Pro)

I have a plan including US Roaming and use it with a brand new Pixel 6 Pro.I came to the US a few days ago. Nothing worked. No reception, no connection, no roaming. Nothing. Contact support. The only answer: No 3G anymore, and I cannot use roaming an...

jack4614 by Good Citizen / Bon Citoyen
  • 253 Views
  • 9 replies
  • 3 Bravos

Resolved! Change of Plan

Hey guys, I am on my 2nd month using Public. On my 1st month I have a 40cad plan (5gb on 3g) with a promo I got of plus 2gb for 12 months. I decided to change plan to 4g (4gb at 41.25cad) without interrupting my billing date, but the 2gb free for 12 ...

leyu01 by Good Citizen / Bon Citoyen
  • 180 Views
  • 11 replies
  • 0 Bravos

Online Payment portal

I've tried to access the payment screen via the website for a few days now, doesn't upload past me clicking on add funds, and then click via registered debit/credit card, just stays on "loading...". Is it down? I have used my mobile as well as a lapt...

Praire_Son by Great Neighbour / Super Voisin
  • 121 Views
  • 3 replies
  • 0 Bravos

Resolved! Data usage

I get notified one day after payment , that I've used 75% of my data. This is BS, as I am always in wifi , and have cell data turned off most of the time . Seems like a scam to have me upgrade my package when I should have plenty to do me all month. ...

BarbaraV by Great Neighbour / Super Voisin
  • 143 Views
  • 6 replies
  • 0 Bravos

Resolved! activation not working

I registered and requested phone number transfer from chatr to public mobile 4 days ago.public mobile confirmed the transfer but my phone tells me that the sim card i installed is no supported under the activation policy that is currently assigned by...

judyg1 by Great Neighbour / Super Voisin
  • 109 Views
  • 6 replies
  • 0 Bravos

Resolved! My account was charged for pre-authorized payment

Hi,I paid my last bill payment online on my account but this month it’s automatically charged my credit card as per-authorized payment. Could you revised the payment? I will be out of town so I’m not planning to pay until I return.

Yycc1023 by Great Neighbour / Super Voisin
  • 564 Views
  • 6 replies
  • 0 Bravos