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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11096 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

payments

why cant PM take my credit card info for my second phone number? 

TheWho by Great Neighbour / Super Voisin
  • 150 Views
  • 5 replies
  • 0 Bravos

iMessage stopped working all of a sudden

Hey Community and PM,Imessage stopped working all of a sudden on my iPhone SE. I did all the resets, no luck. Finally got a new phone thinking the was the problem. Put the SIM card into the new iPhone 12 and it said, Imessage cannot activate with sim...

merekal by Good Citizen / Bon Citoyen
  • 496 Views
  • 19 replies
  • 0 Bravos

Resolved! Ported # from Virgin to PM now both SIM cards semi active

Ported # from virgin to PM a couple of days ago. It appears that both the ESIM from PM and the SIM from Virgin are still active? Depending on the provider that phones or texts me, you get either Virgin or PM sharing the same phone number. I tried to ...

Shawn_H by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

Resolved! What month am I paying

Can someone please confirm. When I pay my December 5 bill by autopay,  does that cover the month of December or January? 

Sansan by Town Hero / Héro de la Ville
  • 253 Views
  • 9 replies
  • 0 Bravos

Resolved! Unable to finalize purchase of Add-on

I purchased a 15-day USA phone/data Add-On on November 7 without problem. I needed to renew it today and was able to add the $30 to my account and the system appears to process the $30 purchase. However, when I then look at my account, the $30 is sti...

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JayNathanson by Great Neighbour / Super Voisin
  • 288 Views
  • 8 replies
  • 0 Bravos

Resolved! Money back on recurring bill payements

I've been paying my public mobile service for the past 5 years on the same card and I'm suppose to be getting 2% cash back for recurring bill payements. I have auto-pay on, its billed on the same date each month. I called my bank and they said that i...

TheSterlinger by Town Hero / Héro de la Ville
  • 332 Views
  • 7 replies
  • 0 Bravos

Not getting 5G

I just setup my account.  I am only getting 3G for mobile data.  Rogers phone same location getting 5G.  My phone is capable of 5G and would get it on previous provider.  I also noticed that even though I am only getting 3G it is using data from my 4...

CMMD77 by Great Neighbour / Super Voisin
  • 269 Views
  • 7 replies
  • 0 Bravos

Resolved! SIM didn’t receive

why my SIM card has not arrived yet? I ordered it at 26 October 2023.

Shahjalal by Great Neighbour / Super Voisin
  • 209 Views
  • 2 replies
  • 0 Bravos

Resolved! Regarding service failed activation

I received a sim today and it's service activation failed now i am unable to do anything it just shows contact support but unable to reach any customer service representative.Can anyone help?

Heena1989 by Great Neighbour / Super Voisin
  • 156 Views
  • 2 replies
  • 1 Bravos

Subscription Upgrade

Should I choose to upgrade my subscription,a) Will any rewards applied to my subscription still be there?b) Will the two $2 discounts still apply every month?       

cschuber1 by Good Citizen / Bon Citoyen
  • 203 Views
  • 6 replies
  • 0 Bravos

Resolved! How do I get through to an actual agent

I’ve been going in loops through the bot chat and it always takes me to a ticket pages that’s been “404 not found” for days already. Where is the customer support number or how do I get someone to reach out to me?!

Juks by Great Neighbour / Super Voisin
  • 191 Views
  • 3 replies
  • 0 Bravos

Resolved! Cannot login to my account properly

I went to make a payment and my account has asked me to “continue to  complete my plan” as if I’m a new customer. I still have partial service (texts) but I can’t get to the payment menu. I’ve been with them for 3 years. 

Lorali by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

Resolved! Referral credit and transferring phone number

Hi,My friend wants to join public mobile and I will give them my PM referral code.But he wants to transfer his existing phone number after.If he joins PM using my referral code while getting a new phone number he should get a $10 credit and I should ...

notchman1 by Great Neighbour / Super Voisin
  • 289 Views
  • 6 replies
  • 0 Bravos

Resolved! plan cancellation

If I signed up for a monthly yesterday but cancel it today, do I get any of the monthly fee back? other providers only charge you the days you used the service so want to make sure Public does the same.

Benyuen1 by Great Neighbour / Super Voisin
  • 192 Views
  • 5 replies
  • 0 Bravos

Can't change plan

I have a PM plan. I can see this plan on the web, it doesn't say for new activations only. But I can't see it in the app and it won't let me change to this plan on the web:https://subscribe.publicmobile.ca/en/bc/activation/plans/50GB-5Gspeed8Any idea...

Y4J259 by Good Citizen / Bon Citoyen
  • 228 Views
  • 4 replies
  • 0 Bravos

Resolved! Reward points for the black friday promo

I just changed my current plan to the 5G 20GB for $34 plan for my next billing cycle. And I just redeemed 45 points I accumulated in my reward account for $45. I wonder will I still be able to get the promised $1.75/month reward points since I'm not ...

SallyHao by Great Citizen / Super Citoyen
  • 173 Views
  • 4 replies
  • 0 Bravos

Resolved! Trying to activate eSIM but failing

tried to activate online with an EM however, they did not send me a QR code with the EM. The EM is failing during activation, and when I try to log tickets through Support, it is making me re-sign into my account, and then just loading me to a blank ...

Joel2023 by Great Neighbour / Super Voisin
  • 302 Views
  • 8 replies
  • 0 Bravos

Double billing?

On Nov 1st I received bill for old regular subscription, $28.  I applied for upgrade to new offer of 20GB starting next month, December.  I have already been billed on Nov 13th $38.08 presumably for new subscription???  My phone is still indicating a...

jill6 by Great Neighbour / Super Voisin
  • 100 Views
  • 3 replies
  • 0 Bravos

Resolved! Where are my loyalty points?

I knew that old customers will be gifted 1 point per month and will gain extra 1 point per month for every extra year they stay with PM. I wonder why am I not getting those? I only got my anniversary point reward but not loyalty points....

SallyHao by Great Citizen / Super Citoyen
  • 509 Views
  • 26 replies
  • 0 Bravos

How to turn my voicemail ON... I had previously turned it off...

I don't know what I did... but for some time I had changed my phone to let it ring for a long time.  There is a message at the end that tells the caller that I am not accepting voice messages then it hangs up.I have a medical condition that now requi...

pnk by Great Neighbour / Super Voisin
  • 161 Views
  • 4 replies
  • 0 Bravos

Confused about VoLTE when in US

I was a bit confused about VoLTE before, and more so now. Hoping to understand so I can share the info, especially now that PM has competitive US roaming. I have a few friends & family travelling to US and want to make sure they can use PM SIM on ei...

ottawa by Model Citizen / Citoyen Modèle
  • 463 Views
  • 9 replies
  • 1 Bravos

Resolved! I will like to get a phone

How can I get a phone though Public Mobile? I have a plan but I'm interested in also getting a new device 

Nathy by Great Neighbour / Super Voisin
  • 203 Views
  • 6 replies
  • 0 Bravos

I paid but no response

Hi.Does anyone know how to solve this problem.The credit card has been deducted, but payment still needs to be made,thanks~~

Phil_chow by Great Neighbour / Super Voisin
  • 169 Views
  • 5 replies
  • 0 Bravos

Phone not receiving calls/texts

I transfered my phone number when I switched plans from Bell to public mobile and now I cannot receive phone calls or text messages. I can't login to public mobile virtual chat because I can't receive verification texts. I've tried calling telus and ...

Tricia5589 by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 0 Bravos
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