Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello!Currently I have $4 of loyalty discount, $2 autopay discount and $2 referral. With the new points, will I lose the $4 loyalty and $2 autopay?thanks !
Hello,As addressed in the recent posts by customer service agents, there's been an ongoing issue with recently ported numbers unable to send or receive text messages. My number is one of them.I wish to submit a ticket through this post. I would also ...
Hello, I have downloaded the app and gone through the purchase procedure but the final button to click “purchase” doesn’t seem to work. please advise ASAP
Hello, I recently became a customer of public and I have the plan of 4gb of 4g data, and my samsung is a 4 g phone. However for the past couple months my data has been horrible even when I have 3 or 4 bars of cell, so I started looking into it on my ...
I'm new to public mobile and registered under a new activation plan of $29 for 40gb and the terms say that prices may change without notice. Does anyone have any experience with their bill suddenly going up by a significant amount without notice?
Im a new subscriber and my calling and data work but my sms doesnt. Ive seen that they are having that issue with new subscribers. How do I contact someone to help me with this? The chatbot is useless
Hi, can I please get QR code for esim to scan please. Thank you.
Can’t receive text messages or phone calls
I paid for an add on to USA and it doesn't work
How to redeem points into lowering the bill?I can’t see redemption option
good day, we are considering moving our two cell phones from Koodo and would like to know if we can keep the same phone numbers? what is required to make the change please
I just got moved over officially to Public Points from the old (and much better) reward system. I looked at my referrals, and only those I referred to Public in the past year are showing now. What happened to those that I referred prior to this? T...
Hello! I just moved to Cambridge and I wanted to change my phone number but when I take the steps to do so, Cambridge is not an option when choosing my city. What do I do?
The chatbot was not able to help me with this issue. And I’ve tried asking it several times now. I switched over my number to public mobile 4 days ago, still not able to receive text messages. I’ve created 2 tickets in customer support but still have...
Hello, I changed my subscription from $35 to $15. I am not able to get a refund. Two payments charged two days apart. Also, can't receive or send any text messages after the changes.
Hello got the sim I'm using the account I signed up with.. forgot my password but the forget password email is not coming into my inbox. checked all folders... not sure whats going on
I forgot both my email address and password for my registered account. How can I set up a new email? I tried following the solutions provided for similar issues before, but none of them worked for me. I still can't log in to my account. I'd appreciat...
Can you please refund my plan I am not able to use your service and it is hard to get customer service from you. There is no need for the plan any more; I haven't used it yet to get the phone number.So please cancel the plan and send me the refund AS...
I need to be able to reach a CS agent. Coukd someone direct me to the link?
Final Update: The Mobile Network outage has been resolved and service should work as normally will.------------Update 2 from TELUS: Service has been restored to a majority of customers, with repair efforts continuing on the remaining cable damage.---...
I am given the number is was already exsisting before
Hi thereI transferred my number from Vergin mobile end of the April and everything was perfectly normal, but the text messages stop working since couple of days ago.
Hello im trying to activate a new line but im getting an error when im about to download an esim . And i was charhge 3times in my credit card. Please Help
How do I even get connected with a real person who can resolve my issue about porting my number from Rogers?
Hey not a question but rather some feedback.It seems that questions are always being asked about the Can/Usa roaming .Having worked in the telecommunications cellphone biz for 14 yrs .it might be a good idea for Public Mobile to setup automated messa...
How to redeem rewards with the new points to reduce bill
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