Community

Stuck on "Resume Activation" loop in App. No QR code received.

My credit card was charged and Koodo service is already disconnected. However, the App is stuck on the "Resume Activation" screen and I never received the eSIM QR code email. My phone has no service. Please reset my account and email me the eSIM QR c...

Change of plan

I'd love to switch my subscription.From CanUSMex 60gb to Canada 4GB 4G plan. my renewal date is tomorrow. I'm logged into the app but the switch isnt happen. please advise.thanks 

Need a puk for destroyed Samsung that took a ride on the roof of a car

Have moved the sim to a used pixel but the pin number I used before doesn't unlock the phone. How can I get in or override?

Can't login

I missed a payment and cannot login anymore to switch my payment method

[Vent] notAbleToProcessRequest

My first time posting on community since I started using Public Mobile in 2021. This might be my last, depending on how this issue gets resolved. I just sent them another ticket that reads:“This is my fifth and final attempt to reach out about this i...

get cant accept your payment at this time

Bill credits

When did the redemption change from 15Points to 20points for bill credits I did notice they also change it from $15 to $20 

Fix it

Public Mobile charged me twice on Dec 8, 2025. How can I get it fixed?

Help

Help. This service does not work. 

How to pay 911 provincial tax through 611

Hello. Ever since the 911 provincial tax was introduced, I haven't been able to pay it through dialling 611. Before it, I was able to pay the amount due on my bill through 611: I'd be told that this much is due and that my card will be charged this a...

Re: Have the points back decreased?

I see that the points back rate has decreased from 5% to 2% on plans offered. So yes, I gather that the points back rate has decreased by more than 50%? I don't know when and I don't recall receiving a notification about this.

Voicemail number not set

Recently switch from fido , when i press 1 , pop up shows voicemail number  'not set' , i tried setting it by inputing  +12265804001 it doesn't let me . 

Switching from pm to virgin

Ok i need to switch from pm to virgin mobile since I no longer have service for work in my area.  Went through the setup with virgin got my text for porting my number and said yes. Now virgin said that the account number i gave them three times is in...

My old number

Is the number xxxxxxxx available 

international plan

Hi, does anyone know if Public Mobile has any plans to offer international data voice and messaging similar to the Canada Mexico US plan or another travel plan for Europe or other continents for example?

QR Code

I have not received a QR Code for activation of my e-sim..  how do I get them to send it to me?

Subscription

Hello,I will be going out of the country for at least a year and I was hoping to keep my phone to the cheapest subscription possible to keep my number. I noticed in the main website, there is a $20 plan, but doesn't show it when I try to access it fr...

Help with phone calls

Hi, I just changed my subscription to Canada/ us/ Mexico……activation was today. Data and text messaging are working but phone calls are not. I have restarted my phone numerous times and also toggled between airplane mode …nothing has worked ……what sh...

billing info

i have left public mobile, but require my last couple months billing pdf. How do i access this now?

5g not available only showing LTE

Seems everyone is having the same problem anyone have any answers as to why this is going on ? 

Can’t Access My Account

For the life of me I cannot get into my public mobile account, when I login, even verify my phone number with a text, it just takes me to the home page. And on the app it just takes me to a page to try and make me pick a plan. I have a plan, I’m payi...

5g plan

Just switched my plan to 5g but phone is still running on 4g  or Lte