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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12446 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23561 Views
  • 183 replies
  • 25 Bravos

Resolved! Voicemail access while using US Roaming

I am on US Roaming (unlimited call and text) and I am trying to access my voicemail.  When I try to access my Public Mobile voicemail, the message comes back that I cannot because I have used up all of my calling minutes.  Obviously, this is not the ...

pete41 by Great Neighbour / Super Voisin
  • 264 Views
  • 3 replies
  • 0 Bravos

Resolved! New account issues

Hi there. I’m posting this for my boyfriend as he cannot log in to his account. I’m hoping a moderator or someone can help. he recently signed up and transferred his phone number but cannot log into his account. The website will email the verificatio...

Ageoffrey by Great Neighbour / Super Voisin
  • 157 Views
  • 1 replies
  • 0 Bravos

Help! I can't receive Calls and Texts!

I have an active subscription but i cant receive any texts or calls. When I check my history on my public mobile account, it shows that I've received texts and calls from my friends but I am not actually receiving them on my phone. Do you know how to...

J_Vercetti by Great Neighbour / Super Voisin
  • 245 Views
  • 4 replies
  • 0 Bravos

Can’t get a hold of Customer Service to finish porting number

I got the following message when trying to switch my number from Sasktel.”Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your ...

Hankum by Great Neighbour / Super Voisin
  • 316 Views
  • 7 replies
  • 0 Bravos

Network Issue

Guys anyone has any idea that public mobile works better in other province's except ON? @Dubes @hello_everyone 

Aasil by Good Citizen / Bon Citoyen
  • 234 Views
  • 4 replies
  • 1 Bravos

Resolved! Christmas Offers 2023

Hey family,Any idea what public mobile is going to offer this Christmas? I have vibes they might come up with a mind-blowing offers. 

Dubes by Good Citizen / Bon Citoyen
  • 280 Views
  • 2 replies
  • 1 Bravos

Overcharge

How can i get a refund, and stop the payment ?

Fred-27 by Good Citizen / Bon Citoyen
  • 226 Views
  • 3 replies
  • 0 Bravos

Login issue

Having trouble logging in in my husband's account I reset the password it still won't work

Jolene52239 by Great Neighbour / Super Voisin
  • 126 Views
  • 3 replies
  • 1 Bravos

Resolved! Re: NEVER GOT THE SIM CARD

Don't you need someone from public to do sim swap, i.e. you can't get a generic sim from a store or amazon?Or does the app handle all that even if you plug in a brand new blank sim? 

lolbbqq by Great Neighbour / Super Voisin
  • 221 Views
  • 4 replies
  • 0 Bravos

Resolved! US CANADA $65

Will there be any promotion for this plan before Xmas ? Please explain, right now if you pay up front for 3 months = $180. What happens after the 3 months?

GATES55 by Great Neighbour / Super Voisin
  • 225 Views
  • 4 replies
  • 1 Bravos

Double charged in November

Hi, I was double charged in November. I wasn’t aware, my bank charged me interest. Can someone look into it, help me out please!thank you!

Gemma by Good Citizen / Bon Citoyen
  • 133 Views
  • 2 replies
  • 0 Bravos

Resolved! My number has been silently changed

I recently transferred my number from Fido to PM, ordered new SIM, and it worked well at the beginning. Surprisingly my original 416 number disappeared and now I see completely random 647-xxx-xxxx number on my profile.Please help.  

abc123456 by Great Neighbour / Super Voisin
  • 191 Views
  • 1 replies
  • 0 Bravos

been overcharged

upgraded to a better plan but been overcharged

LARY by Great Neighbour / Super Voisin
  • 188 Views
  • 5 replies
  • 1 Bravos

Cannot call home

I bought a 15 day talk/text to use while in NY.  I am here from Nova Scotia and I cannot call home.  I have the receipt for my payment.  What do I do now?

Josey123 by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 1 Bravos

phone number

I dont choose  phone number yet. . They saidyour phone is active and ask for pressing 'confirm full acess", they texted the phone number which i dont know it to put 6 digit code. what is this ?.

Jeongbae by Great Neighbour / Super Voisin
  • 161 Views
  • 5 replies
  • 0 Bravos

eSIM download not working

Hi all,Just switched to Public Mobile from Rogers today and ported my phone number over. Got through most of the steps when signing up with Public Mobile but got stuck as it was unable to download the eSIM. The app said my phone was eSIM compatible. ...

Natters95 by Great Neighbour / Super Voisin
  • 218 Views
  • 3 replies
  • 0 Bravos

NEVER GOT THE SIM CARD

Useless service by the agents. I paid to have a sim card mailed to me, and it said to contact cs agent if its been more than ten days. The message I received was how they can't help with activation until I get my sim card. My question isn't about act...

warbhorgl by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

Resolved! New Phone number Activation

My wife has a Public mobile subscription and gave me a folder with a SIM card. I installed this Public Mobile SIM card into my new Iphone14.   I do not have any prior cell phone or service provider.I installed the Public Mobile App to activate my Pub...

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JohnZee by Great Neighbour / Super Voisin
  • 249 Views
  • 4 replies
  • 0 Bravos

phone number

this is first time that I got the phone number in canada. My family has last digit 4834. Is it possible to get the 4834 as my last digit number and cannot find the richmond hill location. D o i need to choose toronto area , so start with 416 instead ...

Jeongbae by Great Neighbour / Super Voisin
  • 277 Views
  • 3 replies
  • 0 Bravos

US talk/text add on

Texting is working fine when I have been in the US twice since I put the fifteen day add on.  First time tried calling canada did not work.  Assume the add on is to call US numbers from the US. Tried calling Two different US numbers while in the US t...

Hvd by Good Citizen / Bon Citoyen
  • 503 Views
  • 19 replies
  • 0 Bravos

Black friday deals

Changed my subscription from $39/20G 4g to $34/40G 5g but didn't work. Charged for the $34 plan and now says I owe money for the $39 dollar plan. Account suspended. What do I do now?

Boatboy by Great Neighbour / Super Voisin
  • 260 Views
  • 6 replies
  • 0 Bravos

bonus for Christmis special

I use to get a special bonus of internet and 500 international calls every year during December But this year I did not receive any noticeThanks

Tahir1 by Great Neighbour / Super Voisin
  • 426 Views
  • 8 replies
  • 1 Bravos

Resolved! Transferring my number

Hi, I've recently signed up for public mobile. I've made an account, subscribed to a plan and ordered a SIM. I have put my new public mobile SIM in my phone and completed the account setup. I've requested for my old number to be ported from public mo...

Notepad23 by Great Neighbour / Super Voisin
  • 180 Views
  • 2 replies
  • 0 Bravos
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