Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
does someone called moderator exist in PM CS?I did not find the way to contact such a personWhat I found instead, was that in 2 weeks after submitting 12 tickets I am still in the same place (or walking in circle)Looks like CS agents do not read the ...
I just joined and am having 2 issuesThe first is that when I make a call I don't hear the outgoing ringtone, I checked my settings for about phone and it says the the phone number is unknown The second issue is when I send a group chat the replies co...
How to access the rewards?
I paid for the subscription. But it doesn’t port my number and gives error each time. Please reach out or refund the charge
I lost my eSIM login details. Please help me
I went to renew my subscription early just now, I entered payment details, the card was charged, the money is in my balance, but it keeps telling me I cannot make the transaction, so now I'm without data without the 35 bucks I just paid them because ...
Hello!I intend to deactivate my acc. prior to 90 days. Could someone provide clarification?1. Will I lose my remaining funds and referral or payment rewards?2. Does my renewal date start from the day i reactive it?3. Additionally, it appears that PM ...
Nothing is working, I even bought a second esim. The first worked for 5 min and than I got this circle with a slash.... please help
I will be gone for most of May to a country not covered by Public and want to change to a cheaper plan since what I have currently is more than I need anyway, but why aren't all the subscription options available when I go to change my subscription i...
Hey guys, looking for help here. Dropped my phone and the screen is black on my phone tied to my public mobile number (e-sim). When I log into the public mobile app on my new phone, it wants to verify twice. Once, to my email, which is fine. Then...
I was using a Motorola G Fast but can't make outgoing calls anymore because apparently it became incompatible in the last few days.I bought a ZTE Link II phone from Public Mobile a few years ago and that doesn't seem to work either. Also tried a Hua...
Hello, i want to activate a new service and transfer my actual number to Public mobile. I am stuck at stage 4 and they give me an error message. How do i activate the sim card and transfer telephone number. Thank you
Agent said “ We’re truly sorry for any confusion or inconvenience this issue may have caused. It looks like there may have been a system glitch that resulted in the payment being charged twice.“ this happened on me. Be careful!
The email I used for my account was deactivated as it was a school account. I can't access it anymore. I would like to move my phone number to my new email.
I would like to update my mailing address. I can see on my bills that there is an old address there, but I can not find any place to change it.
My old number was removed. Can the number be restored to the accountThank you
I have a new email and need access to my current account. I want to change my data plan
hi! I made an account 5 years ago but I can’t remember the email i put and now I really need to log in because my card that I was paying with got expired so they canceled my subscription and I really need to renew it
Sim card not received in the mail
I am about to port a Rogers number from my older Rogers rental android phone to my 30 day old iPhone which was assigned a new number by PM when I subscribed here. Do I transfer all the photos and apps from my android to iPhone before or after Porting...
I have received the SIM, and I have this plan.I am travelling to USA today. will my voice and data work in USA?
It is extremely frustrating to try to resolve this significant issue! I've been with public mobile for >3 years and if it is not resolved within a day I will be switching providers as it is very important for me to be able to make calls. I am not eve...
It doesn't seem to have phones past 2022.https://www.publicmobile.ca/en/get-help/articles/volte?_gl=1*o4o3jw*_gcl_au*MjA5OTg3NTIzNi4xNzQ0NzE0MzE4*_ga*MjA0MjA2MzMxNC4xNzQ0NzE0MzE4*_ga_5Q4XYYJ879*MTc0NDcyODg0MS4yLjEuMTc0NDcyOTIxMi4xLjAuMA..
Hi I am heading to French Polynesia on Friday. Are there add ons available for that region? How do I access them and add on ?
I got no phone and data service today, I thought it was because of the plan so I proceed to upgrade to a 5G plan but still no service. I restart my phone few times, put my SIM in a few times to no avail. It's a nightmare to get support here. I can'...
Hi! Hope someone can help me. Because of a really good promo, I have already ported my number to another network last March 30, 2025.When can I receive my final bill from Public Mobile? I’ve been checking but could not find it anywhere.Also, will Pub...
I moved my points over to neo credit card but can't activate the card with a rural address. How do I get my points back
Do these no longer exist? https://crtc.gc.ca/eng/phone/mobile/occa.htm
Any reason there are different offers, I'd like to get us both the same plan as I have in my offers?
When I changed my phone I failed to transfer my number, so I’ve got a new phone and new number and have a new PM subscription.i just realized after 2 months that I’m still charged monthly for the previous PM subscription associated with my previous n...
