08-08-2024 11:30 AM - last edited on 08-09-2024 01:02 AM by computergeek541
I successfully inserted my physical SIM card into my Samsung mobile phone and began the registration process. I was assigned a telephone number. However, at the end of the process Step 6 of 6 Activate, this statement appeared: "SUBSCRIPTION NOT ACTIVATED Something did not go right while activating your subscription". I tried calling out using the newly assigned phone number of my SIM card. A voice informed me that my account was not active. I was told to dial using my public mobile pho e *611 but no answer/dead sound.
It is possible that my WIFI was interrupted during the registration process which could have caused this clitch. What can I do now to complete the activation process?
Solved! Go to Solution.
08-08-2024 11:34 AM
HI @kenswimmer
at this stage, you will need to ask support agent for help to complete the activation . Please message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-08-2024 11:32 AM
@kenswimmer Use this direct link to support to help fix for you
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437