08-07-2024 07:11 PM
So I can log into my account, but once I log in online, I end up on a "let's complete your activation" page, where I can either complete my activation (which I don't want or need) or go to login page where I can only repeat the same experience, ending up back on the "Let's complete your activation" page. On the PM app, I end up on a "get started with public mobile" page with the only active option "select a subscription". I currently have three phones active on this account and they are all working fine, but I want to port one of the phones to another carrier. I can't see how to reset the account, or get into a place where I can do anything to the account. Help!
08-07-2024 07:19 PM
Thanks
08-07-2024 07:14 PM
hi @Kennel the message means somehoe you email login was not setup with your current My Account. You need support to fix the problem, please message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-07-2024 07:13 PM
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437