Payment was made but data usage not renewed

[DumplingMaster]

Hello

I saw my pm payment was charged a couple of days ago but I got a text from pm saying there's an unsolved payment issue on my account. When I logged in, it didn't seem like anything is wrong  but my monthly data usage has not been renewed.  How can i create a ticket for support to look into this?

[hTideGnow]

hi @DumplingMaster 

it was just a glitch that PM sent out the wrong email.  If your service is working, then no worry, just ignore the message

PM is aware of this and made an announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/ONGOING-Important-Update-Regarding-Rece...

[Chalupa_Batman]

Just ignore it. It was a mass email that the system sent out. Just another glitch in the system. As long as your service is working, everything is fine.