5 hours ago
Hello
I saw my pm payment was charged a couple of days ago but I got a text from pm saying there's an unsolved payment issue on my account. When I logged in, it didn't seem like anything is wrong but my monthly data usage has not been renewed. How can i create a ticket for support to look into this?
3 hours ago
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 hours ago
It really depends. Was it the beginning of a new cycle? Also, both the website and app both have cache issues. Try clearing your browser cache and close all your browser windows and re open and try to log in again. See if it's the same.
4 hours ago
Thanks to all that replied saying it was a glitch about the unresolved payment thing but what about my data usage not reseting back to zero for the new billing cycle that should have happened yesterday aug 7?
4 hours ago
It looks like PM has some small bug sending emails 'unresolved payment'.
As long as you have service and your account says Active, nothing to worry about.
5 hours ago
it was just a glitch that PM sent out the wrong email. If your service is working, then no worry, just ignore the message
PM is aware of this and made an announcement:
5 hours ago - last edited 5 hours ago
Just ignore it. It was a mass email that the system sent out. Just another glitch in the system. As long as your service is working, everything is fine.