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Sim card issue

Tingling
Great Neighbour / Super Voisin

Why can’t receive my SIM card 

I bought a SIM card 5days ago but not received it

3 REPLIES 3

BKNS27
Mayor / Maire

@Tingling 

Members have indicated that it took up to 3 weeks to arrive.

Faster and quicker just to purchase one at your local Telus/Koodo/Mobile Klinik store than ordering from PM.

Meow
Mayor / Maire

It usually takes 5-10 business days to receive SIM as it is sent by regular mail.

Please wait a week or so and then open a ticket and ask for replacement.

Phil_Adelphus
Mayor / Maire

@Tingling  Delivery can be slow and there was a holiday on Monday. PM typically says to contact them if not received within 10 business days.  If that happens open a ticket at the chat icon bottom right of this page.

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