Sim card issue

[Tingling]

Why can’t receive my SIM card 

I bought a SIM card 5days ago but not received it

[BKNS27]

@Tingling 

Members have indicated that it took up to 3 weeks to arrive.

Faster and quicker just to purchase one at your local Telus/Koodo/Mobile Klinik store than ordering from PM.

[Meow]

It usually takes 5-10 business days to receive SIM as it is sent by regular mail.

Please wait a week or so and then open a ticket and ask for replacement.

[Phil_Adelphus]

@Tingling  Delivery can be slow and there was a holiday on Monday. PM typically says to contact them if not received within 10 business days.  If that happens open a ticket at the chat icon bottom right of this page.