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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26707 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38606 Views
  • 185 replies
  • 29 Bravos

Resolved! New sim, Same number

Hi guys. I have been a client with Public for over two years. I recently lost my sim card in another country due to unfortunate events and i am looking to get a new sim card but with the SAME number. Is this a possibility?? TIA

Monkeyrawr by Great Neighbour / Super Voisin
  • 2172 Views
  • 7 replies
  • 0 Bravos

Resolved! Apple iPhone Question

Ok here is a super weird situationAny Apple experts with an idea? Wife had sent etransfer through RBC bank app to her sisterAbout 2 days later I randomly received a message at home my wife was trying to airdrop me something and it appeared to be a sc...

kav2001c by Mayor / Maire
  • 2107 Views
  • 9 replies
  • 1 Bravos

Service

My service has stopped working? 

Velma12 by Great Neighbour / Super Voisin
  • 840 Views
  • 8 replies
  • 0 Bravos

Resolved! my pin

i forgot my security answer

tharmathas by Great Neighbour / Super Voisin
  • 1997 Views
  • 10 replies
  • 0 Bravos

Resolved! Payment Vouchers

Hi , so I purchased a payment voucher from grocery store I always buy them from and I can’t seem to get it to work , I’ve called *611 and entered the pin , I got an account and entered payment voucher online didn’t work , I even went back to the groc...

larynnt by Great Neighbour / Super Voisin
  • 1870 Views
  • 18 replies
  • 0 Bravos

Resolved! PM scam to my email from the community?

Am I correct in thinking the private message below is a scam attempt? I've gotten a couple of these in the last 2 days... They read as follows -  You have a new message from the Public Mobile Community!Please do not reply to this email. This address ...

Jags by Good Citizen / Bon Citoyen
  • 576 Views
  • 2 replies
  • 0 Bravos

Resolved! Rewards

Is there somewhere i can click to earn community rewards I'm not really sure how to earn them (somewhere to be clicked). Thank you in advance.

jc4576 by Good Citizen / Bon Citoyen
  • 1423 Views
  • 6 replies
  • 1 Bravos

Resolved! Is the iPhone 12 series compatible?

I currently have an iPhone 11 Pro. Considering switching to iPhone 12 Pro or Pro Max. Are these phones compatible with Public Mobile? Can I just pop my current SIM in the iPhone 12 Pro and it work?  

coriikins28 by Good Citizen / Bon Citoyen
  • 3774 Views
  • 12 replies
  • 0 Bravos

SIM card disabled

Hi There. I've been a public mobile member for over a year, account in good standing and working as of last night. This morning, mobile network on my Moto g7 phone says 'SIM1". Upon further opening, says 'This SIM is disbled.' Tried reboot, downpower...

OS1 by Good Citizen / Bon Citoyen
  • 6325 Views
  • 26 replies
  • 0 Bravos

Resolved! texting abroad

Hi guys, I have a basic plan (the 15$ one). I was wondering if I send a text from Mexico, how does it work, will they take the extra charge directly on my credit card and does anyone have an idea how much it would cost me? Thanks

Jayne123 by Good Citizen / Bon Citoyen
  • 1638 Views
  • 10 replies
  • 1 Bravos

Where did this post go? Account suspended for no reason.

Someone just posted this (don't remember the person's username)  When I hit reply I got red screen.  To the person that posted that title in first screenshot. If you're reading this. Is today your renewal/ payment due date? If so, is your phone worki...

Screenshot_20201129_042246.jpg Screenshot_20201129_041921.jpg Screenshot_20200205_002706.jpg
Jb456 by Mayor / Maire
  • 356 Views
  • 2 replies
  • 0 Bravos
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