Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I dont have whatsapp while im using my data. Is somebody can help me out how to fix it?
i can't texting
Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.I used this credit c...
Hi:I ported my number from Telus to Public at 9:30 a.m. Vancouver time today. As of right now 7:30 p.m., I'm still not getting any Public services. The SIM is in. I've turned cellular on/off and restarted the phone numerous times.Is it normal that it...
I have a Public Moblie card and now I’m traveling outside Canada. The number doesn’t show and it suggests nothing, no signal, no number... So how can I do with that? Do you have any service like the WiFi Calling function of the T-mobile which can ena...
I sent in a question got an answer with a ticket id number, it said to respond if it did not help, now I cant find the place to respond to without getting the same answers from that bot Simon which issues another ticket. For the love of God, this is...
Hello Im thinking on buying a phone from the states, but I was wondering if Public mobile works with CDMA or GSM?or both?
I have 500min INTL Long Distance including CA & US. Does this mean I can call from the US to Canada for up to 500 minuets?
I activated on Public today. I got a code from them for 2GB bonus data (12MONTHS2GB) and it indicated I was eligible. I entered the code as part of my activation. When I look at the account I cannot see any indication that this bonus data was applied...
I see so many times here:Don’t know my pin #Can’t log into My AccountMy password does not work etc My suggestion:Once online activation is complete, Allow to download a PDF file or mail a PDF file with a summary of “all” that was entered for future ...
One of the reasons I became a public mobile customer was for the international texting. Once again I am disappointed with my services. Can you tell me why I couldn't text while out of the country? Why Why Why?
Hello,I am trying to change one of my plans I have with Public Mobile and is not taking effect. We added funds to the account and then selected the new plan we would like to add and is not allowing us to do. The plan we currently have is for 15$ but ...
Please write chaters to release my phone number from thier company as for the last 5 days I do not get phone calls even thought I phoned them on the 12 of February and the chaters agent told me that they will remove my payments detai...
I am trying to use the Self serve 611 to purchase an add on for long distance and it requires my Pin number which I do not have. How do I find my PIN number?
I’m curious to find out more about what exactly a “Data Event” call type is. I sent videos to my boyfriend and his call log shows call type “data event” but the originating number is his, not mine. Does that mean he has seen the videos? Thank you.
I just activated sim with new number and its not recognized. I have tried to put another public mobile sim in my phone and its working and I tried to put new sim to another mobile and its not recognized. is ther a minmum time for activation even for ...
How do I get in touch with a Moderator? I have an old plan and I am curious if the unlimited talk to Canada/US includes roaming in my current plan? I am able to call from Canada to Canada or the US but am I able to call from the US to Canada or the U...
I need PIN to change my phone feature. Repairman did not give me the pin number at all. Maybe he got confuse and gave it to someone else instead.
Hello! I live in Vancouver and am a new customer of Public. I ordered a SIM card and paid for a monthly plan. But somehow the mailbox leaked and rain got in and soaked the entire envelope and SIM package. My phone did not detect any SIM at all, so I ...
Recent conversations about APN settings on phones.My Armor 9X running vanilla Android 11 shows Telus as net work and in the advanced APN setting it is all automatic with all telus and flanker brands settings available.Interesting.
With all the 3G networks shutting down in the USA this year, will Canada be following suit? If so, how will it affect our 3G connectivity based on our PM plans?The 3G network shutdown will impact more than just phones - CNN
sim card phone xxxxxxxxxxxxxx is not ringing but goes to voice mail directly.I have tried putting this sim to different phones , it is the same problem. Phones are working well with other sim card. So, the problem is this sim p
duplicate thread
I am trying to log in to my account, when I entered my information It said it was incorrect. So I tried to reset my password, then it said my email is incorrect. I don't understand what I can do now? Any help please.
What happened to the plans where you pay every 3 months? I think it should be reconsidered sinceIt's not everyone that could afford to pay every month with rent, hydro and food plus working long hours with barely any income coming in. Very troubling...
I bought a U.S. roaming plan when in Maui and it didn’t seem to work. I bought a different plan and it seems to work. How do I get a refund on my first purchase
Phoene was working fine this.morning and all.of a sudden I can't make ir receive calls . I am.up to-date in payments, haven't changed the phone, Sim card is ok, I turned off and on the phone several.times, please help
HiHow can I disable autopay for a while I'm travelling for 2 months?. and how long my phone number will be kept without monthly payment?
When I'm in the US using the Public Mobile roaming package, can Americans text and call me without being billed an international call/text? Like, does the roaming package get me a domestic-like phone number for Americans, or only the ability for me t...
