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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51797 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60108 Views
  • 186 replies
  • 30 Bravos

Re: account suspended voucher wont work

My phone number is cccccccccccccccc and email is xxxxxxxxxxxxxxxxxxx  eduted bt computergeek541: account and contact information removed

Dale99 by • Great Neighbour / Super Voisin
  • 519 Views
  • 1 replies
  • 0 Bravos

Resolved! Waiting to claim promotion

Hi thanks for the promotional data it's great.  So far I'm going to wait for my new cheaper plan to active on December 9th before I claim the 2Gb of data does this sound ok? Thanks

Re: Open letter to Public Mobile, Telus

I agree completely. My debit card was renewed.  I have not used self serve in years as I had no need to. Now that I do because customer service is completely void, I had to buy a voucher.  It has been 12 hours and I have not been able to use the vouc...

PauletteChung by • Great Neighbour / Super Voisin
  • 961 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment Method Not Working?

Hi, I'm new to this community and no idea how this works seeing as I can't get help from the chat bot and theres no way to reach any customer service any other way except for this. Very frustrating. A contact number would be nice. This may be enough ...

dominiquehk by • Great Neighbour / Super Voisin
  • 2068 Views
  • 9 replies
  • 1 Bravos

Resolved! How do I know when porting to PM is complete

Completed 4 steps.Got message from previous service provider (SP) advising that a transfer request was received, but to contact them only if request was in error.Of course, did not contact them.Thank you

Kb45 by • Great Neighbour / Super Voisin
  • 1300 Views
  • 6 replies
  • 0 Bravos

Resolved! Holiday rewards

received 500 minutes international calling minutes, but my home country Bangladesh is not on the list. So what will I do with those minutes?? please add Bangladesh or take those minutes back. it's not actually a reward for us. Thanks

shahriarcmc by • Good Citizen / Bon Citoyen
  • 1628 Views
  • 9 replies
  • 0 Bravos

Payment Voucher not validating

Trying to validate my payment vouchers tdoday but they are not working have purchased them at teh same place i always do. I tried to activate them on *611 and the website with no success. 

EadTaes by • Great Neighbour / Super Voisin
  • 749 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to update expiring credit card

Anyone have a number for an actual person at public.  My card expires shortly and have tried everything...space and no space for postal code  exact name caps and no caps...but it states unprocessed by card issuer but my credit card company say it's p...

Dwhelan by • Great Neighbour / Super Voisin
  • 1205 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing a plan immediately due to unforeseen circumstances

I am currently out of my home province and there has been an unexpected death in the family as my boyfriend's father died of a massive stroke. I have the $15 plan with add on minutes but find myself using them up. The phone has been my lifeline as I...

Plan upgraded

I change my plan a few minutes ago and the system take my money twice. Need help to get a refund

Redan by • Great Neighbour / Super Voisin
  • 821 Views
  • 5 replies
  • 0 Bravos

Resolved! Connecting an S20 FE

Hi, my friend has a Samsung Galaxy S20 FE 5G , and we are wondering if he could go to Public Mobile. The website to check if it will have service doesn't include the S20.

Helper2 by • Good Citizen / Bon Citoyen
  • 1463 Views
  • 5 replies
  • 0 Bravos

Resolved! Registered sim card, got charged, lost sim card...

I was going about the process of getting my wifes sim card up and running, I had all her info typed in and hit enter, it started the 4 steps to authenticate etc anddd i look over and the little sim card is gone. In my franticness I got my computer un...

bennyg by • Great Neighbour / Super Voisin
  • 1235 Views
  • 5 replies
  • 0 Bravos

Resolved! iphone XR unlock issue

Had to switch from my broken iphone 7+ to my new Iphone XR which is supposed to be unlocked (bought fully unlocked on amazon). Just inserted my sim card in my new Iphone XR and receive the message that sim card is not compatible with the activation s...

dummytoto by • Good Citizen / Bon Citoyen
  • 2279 Views
  • 13 replies
  • 0 Bravos

Voucher not working

Been told to ask for help through the community forum my PIN for my voucher is xxxxxxxxxxx and it says it's not able to process this transaction at this time to ask for help my phone number is xxxxxxxxx and my name is Brandon can you guys help me or ...

Beereal8996 by • Great Neighbour / Super Voisin
  • 2128 Views
  • 17 replies
  • 1 Bravos

Payment voucher

My payment voucher isn't going through is anyone else having this problem

account suspended voucher wont work

bought a voucher it wont work took it back to the store. they told me to contact public mobile. I cant even submit a ticket to get help. because it tells me error login. nothing is helping

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