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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Calls

My calls are going straight to voice mail. It never rings and the settings on my phone have been checked by three different techs with no success. Can someone please help me.

3g to 4g

Last month I did the request to move to 4G but nothing has changed as of yet, what to do to change?

Resolved! How can I terminate service?

Hi, I would like to terminate my service.How can I terminate?Is there any phone number I can contact representative? Thank you for help.

Resolved! Outgoing SMS 1 message 7723 is it data?

Every Time I use my phone, charging, changing settings I get "Outgoing SMS 1 message 7723". I use my phone as a landline, It's still in the box, don't take it out of the house, no apps running data turned off, don't text never go online, and only use...

Resolved! Phone goes straight to voicemail.

I recently switched to Public Mobile with a Galaxy A52. Everything seemed to go smoothly, except that incoming phone calls tend to go straight to voicemail. I have been through all the possible problems: do not disturb, call blocking, turning phone o...

Are customers going to be refunded for the huge outage in Canada?

So are customers from Public Mobile and Telus getting a refund for the huge outage across Canada? I hear hardware troubles causing issues. https://istheservicedowncanada.com/status/telus/map

Resolved! Phone compatability with PM

Hallo the folks who sell PM SIMs are unable to help me. I had to purchase a phone in another country (Oppo F19 Pro) so I have to rely on guessing / internet sites to understand whether this works with Public Mobile. From a site i found it notes that...

Resolved! How to make a return on a certified phone

Good afternoon sorry for bothering, I just recently purchased an iPhone XR on August 25/2022. I received it today and there a lot of scratches on the screen. I am wondering how I can return the phone? Thank you all your help

Resolved! Refund on add on

To Whom This May Concern, I purchased an incorrect “add on”. What is the process for a refund please? Thankyou, Tracy

Not receiving some texts/delayed texts

Just the last couple months there have been multiple contacts whose texts do not come through. Or if they do come through, they'll suddenly show up days after they were sent, but the timestamp says they were sent days ago. I have been with public mob...

Resolved! International roaming

I need my number to keep working in India for 2 months so I can receive important texts and calls. Please help.

Add in’s not appearing in My account

I’ve purchased two data add ons and neither are appearing in “My Account” even though payment has been taken for both purchases. When I’ve added data before it’s always popped up straight away.Any advice is welcomed. Thank you

Resolved! Cannot Login to Get support

Hi, I cannot seem to access my account. I have reset my password numerous times but everytime I login it fails and says error logging in. I have had to create a new account to ask this question and this is the only support available to me. I have a p...

Resolved! Cannot send/receive pictures on Samsung Galaxy A12

I cannot open pictures sent to me nor send out pictures. I get the MMS message which has a download box with file size but does not open. ERROR:NETWORK ERROR OCCURED pops up. I have tried many APN settings variations based on info I have but no go....

Resolved! can not activate SIM

HOW CAN I GET HELPS ON THIS!!!

Resolved! I disabled my auto payments and still charged

Is there anyway to dispute a charge. I haven’t used The phone plan which they can see and they have charged me for next month even though I disabled auto pay multiple times

Not working at all

Just payed 40$ after an account suspension and nothing is being activated after it said account successfully activated how do I get a refund

Resolved! I can't change my plan...

i'm currently on the $25 and want to upgrade to $35. It says...Oops! You do not have a sufficient account balance for the selected plan. In order to proceed with the plan change, please add funds to your account or select a different plan. Your curr...

Resolved! Multiple SIM's on one account

Trying to register multiple SIM's for a set of phones, unfortunately it seems as though we can only have one SIM per account, one account per email meaning that I need to set up multiple emails to get my SIMs online? Is there any way to have 7 SIMs o...

Add-one

I add a $5 dollar to my account last name night but still when I want to call someone I receive message that my limitations call was ended.

Resolved! Telus: Changes to their supported 4G Frequencies

Hey everyone. Back in May I got a new Blackview A80 Plus and for a while everything was amazing. Then one day call quality went to garbage. Where I used to be able to make calls from anywhere in the house, I was now only able to use one tiny area ...

US Roaming plans

Hi, I recently used the US Roaming Talk+Text+250MB Data plan, and it worked wonderfully. However, I'm now travelling again for work and will be gone for more than 10 days, and I will almost certainly need more data than 250MB. I can get the extra dat...

If I add a voucher to my account

If I add a voucher to my account will my monthly payment deduct from it or of my credit card

$25.00 plan

The website says 1Gb with the $25.00 plan. How come I'm only offered 1040 mb in my account?

Resolved! Can't log into My Account to cancel service

I recently switched to a different cell provider and ported my number over. I want to go into My Account to turn off automatic payments, so I am not paying for 2 plans at once. When I created My Account, I used a password manager, however using the m...

Resolved! 3G data on a 4G plan?

Hi all, Thanks in advance for your help. I am a long time Public Mobile Customer. I recently changed my plan to the one below, effective August 16, 2022. Since then, I have never seen 4G or LTE on my phone (when I previously did have LTE). It's alw...

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