Complete Data amount used but I did not use it. I need customer assistance to help me take a look.

[softech]

@Gsawal  

as you on Android or iOS?  you might be able  check  your total usage using on your own device

then go back to My Account and confirm  the usage there.   You can download the Usage History from there

[esjliv]

@Gsawal  your overview summary should be the most accurate, but you are likely seeing an old cache version of your information.

You can also call 611 to check data balances to ensure remaining balances match after you refreshed your My Account information.

[Alexandf]

@Gsawal 

open a ticket with PM CS Agent. at : https://publicmobile.ca/chatbot.

Follow this to get to ticket open screen quicker:

then click "Contact Us", Then click "Other", then click "Click here to submit a ticket.

Once ticket is submitted, (top right corner envelope icon) periodically for response from CS_Agent

If you have problems submitting a ticket, you can also send a private message to the CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

Login to your account and then click on the little spinner refresh icons lower down. Maybe some numbers will update.

[hairbag1]

Top of this page, click Get Help / Chat with Simon to start process of CSA assistance. Watch the little envelope icon on top right side of page will be highlighted when they respond.

PS...log in to your account using incognito mode...see if that refreshes data.