USA 3G network is being eliminated

[Kimjohnston060]

I went to the USA...upstate New York. I put 1GB of data as an Add-on. It barely worked for the 3 days there. I know the notification says the USA is "turning down" their 3G network but the USA is their turning off 3G network. Please do not rely on this as I did. T Mobile rep told us there is less than 21% of the USA with access to 3G and it is decreasing daily. They are not repairing or servicing the old 3G network. 

[Alexandf · Accepted solution]

@Kimjohnston060 

buy sim US and get your refund for add-ons

open a ticket with PM CS Agent. at : https://publicmobile.ca/chatbot.

Follow this to get to ticket open screen quicker:

then click "Contact Us", Then click "Other", then click "Click here to submit a ticket.

Once ticket is submitted, (top right corner envelope icon) periodically for response from CS_Agent

If you have problems submitting a ticket, you can also send a private message to the CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JL9]

Yeah I think it is a long time coming, either update the add ons or pull them off altogether, the posts about nightmare experiences with this has increased exponentially

[will13am]

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@Kimjohnston060 wrote:

Hii left the phone automatic. I tried to manually select AT&T but it was also not available. It clearly said " no internet". Couldn't open maps, send it receive an email. Had to rely on open WiFi networks at chain stores like Walmart and Lowe's. Very frustrating.

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I had the same issue in WA earlier this summer.  The phone would connect to T-Mobile but not AT&T.  I had no issues with data so long as I was connected to T-Mobile.  

[softech]

@Kimjohnston060   you tried manually connected to T-Mobile as well?

[Kimjohnston060]

Hii left the phone automatic. I tried to manually select AT&T but it was also not available. It clearly said " no internet". Couldn't open maps, send it receive an email. Had to rely on open WiFi networks at chain stores like Walmart and Lowe's. Very frustrating.

[softech]

@Kimjohnston060   Since you got only 1GB roaming data, live is easier for you when you roam in US.  You don't need 3G for data , you can connect to AT&T and T-Mobile's LTE network for roaming data.

For both US and Canada, your plan could be a 3G speed plan, but that doesn't mean you cannot use LTE network.  You can still use LTE network , just that the speed capped at 3G speed, which mean 3Mbps. Usually, leave your phone Preferred network with Automatic, or 4G/3G/2G and your phone will pickup the LTE network for you

(FYI, the only impact for roaming for the 3G shutdown in US if voice.  But you can use T-Mobile 2G network for voice )