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Can a DEACTIVATED account be re-activated?

BEER
Town Hero / Héro de la Ville

Can a DEACTIVATED account be re-activated?

3 REPLIES 3

JL9
Mayor / Maire

Oh how I wish, I would have politely asked for my old account with the beautiful old rewards when I jumped back on board in March and missed the rewards deadline by a month...what good luck 🥴

dust2dust
Mayor / Maire

If you mean deactivated like after 90 days of suspension then no.

hTideGnow
Mayor / Maire

HI @BEER 

 

No if the account is permanently cancelled due to 90 days past suspension or from porting

 

Of course, if you just missed the 90 days, PM support might be able to re-assign you the phone number, but your account will still be new (as in you will be on the new rewards system for sure)

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