@Barney_thecrow6 wrote:
I purchased an add on data and need it applied to my account immediately can you help me?
@Barney_thecrow6 - is your public mobile plan current Active? Addons will only work on Active accounts. If suspended, you will need to make a payment to reactivate your plan.
If Active, what issue are you experiencing? If you see the data purchased in your payment history, then log out of your My Account, and try:
- rebooting your phone
- toggle into/out of airplane mode
Does data work now?
If not, try your sim card into another compatible phone and see if data works.
And/or, check for outages in your area:
https://www.telus.com/en/on/outages
https://istheservicedowncanada.com/status/telus
https://downdetector.ca/status/telus/map/
If still doesn't work, ask CSA to check if there is an issue.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
