cancel
Showing results for 
Search instead for 
Did you mean: 

Loosing Current Data

WarrenDiljohn
Great Neighbour / Super Voisin

I want to change my Plan will I loose my data from previous plan

3 REPLIES 3

hTideGnow
Mayor / Maire

hi @WarrenDiljohn all monthly data will be gone on new cycle.

if you make the plan change now, the old data will be lost now,   If you make the plan change on renewal, the data will still be gone as usual on renewal data

but if you have paid data add on, it will expire as the usual 30 days it is supposed to be expired

but if you have bonus data from previous Christmas give-a-way, they will still be there even after plan change as those are special non expiring data

 

Phil_Adelphus
Mayor / Maire

@WarrenDiljohn  I'm not quite sure what you mean, when you change your plan you are given two options, "change now" or "change on renewal".  If you chose change now you are charged immediately and your new plan kicks in immediately and anything left on your old plan is lost with no refund.  If you choose "change on renewal" then your existing plan continues until the renewal date and then your new plan kicks in and you are charged the new amount then.

If you mean bonus data add ons, no you don't lose those when you change plan.  

Need Help? Let's chat.