Data connection

[ritaearl22]

I am having problems with consistent data connections on Canadian us Mexican plan 

[ritaearl22]

Thank you I did check and hubby’s data is turned on.👍

[slusagm]

PM roaming is either included in the Canada US plan or you have to buy Roaming add-on ahead. Overall, PM is prepaid and you don't get charged $14 a day for roaming

and even you have Canada US plan or roaming add-on , you still need to turn on Roaming data on the phone to use the service 

[hairbag1 · Accepted solution]

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@ritaearl22 wrote:

I thought if I turned on that roaming I would be charged $14 a day

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As a pre-paid service, you will never get an unexpected bill for any overages or anything else. Once you reach your data limit..it just stops until next regular plan renewal. Enable roaming data and leave it on.

[Phil_Adelphus]

@ritaearl22  I thought if I turned on that roaming I would be charged $14 a day

Roaming is included in the Canada-US-Mexico plans and you do need to turn it on in settings for data to work.  There are no extra charges, Public Mobile is prepaid so you're already covered for roaming on those plans.

[ritaearl22]

I thought if I turned on that roaming I would be charged $14 a day

[ritaearl22]

Pixel 7 pro no problems in Canada however this is a new plan.  Hubby changed to this plan also with a iPhone XR and not having problems

[slusagm]

what phone?  tried Reset Network settings?

and you have problems in Canada?  did you try both 4G and 5G?

[Phil_Adelphus]

@ritaearl22   Which country are you in now?  Have you tried connecting on 4G/LTE to AT&T, T-Mobile and Verizon in turn to see if one works better than the other (assuming you are in the USA)

[ORNGNBLK]

@ritaearl22  Where are you trying to connect? If in US or Mexico, make sure that your data roaming is on and set to Automatic. This will allow your phone to automatically connect to the “strongest” provider in your area and should work to fix the problem.