Esim reactivation

[Kristenann]

I’m currently at Public Mobile Customer, however I recently tried Lucky Mobile as my account had gotten hacked now I chosen to go back with Public Mobile and my eSIM, which is visible under my account is not working, so I currently have a paid account with Public Mobile and I’m unable to use it please help

[Kristenann]

I downloaded a new eSIM but reactivated my account after one month absence.

[hairbag1]

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@Kristenann wrote:

I have however, it states that I haven’t selected a sim.  

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use the link, provided below, to message Customer Support to get you going....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Kristenann]

I have however, it states that I haven’t selected a sim.  

[hairbag1]

@Kristenann 

so you downloaded the Public Mobile app and activated a new account with a new esim...correct ?