Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just installed my SIM card after not using it for 6 months. I changed the plan and now I have no service.
thanks I have an answer
I ported over from Bell to Public Mobile. My eSIM with Public Mobile doesn't have my phone number that ported and is taking a long time to activate. Please help. I’m unable to send iMessages and text messages because of this.
I have gone through all of the number transfer prompts with the chat bot and my number still has not been transfered. Help me please.
I never heard of esim. How does it work without a actual sim card.. thank you, newbie here,few ours with my new number
I cant make any calls since the 2nd of may. My subscription is active and i did not transfer my number recently. It coincides with the rewards plan switch date, wondering if its related. I have tried restarting my phone as well.
Is it true that PM can/will retract 'bonus' points given to accounts that have moved over to points voluntarily?According to CS_Agent Nataly, customers who received bonus points will have them removed. This did happen to one person I know, but not me...
Please reactivate my old number 905-805-xxxxEdit by Dunkman: removed personal information
I did not do anything to set my coming call to voice message box, so what can I solve the problem?
HelloI've been using a physical SIM Card on my phone. I am changing my phone (same number), changing my subscription plan and want a e-Sim card. Need help please?When I tried changing the subscription plan, it doesnt indicate it comes with a e-SIM (i...
I was double charged for an Add-on because the system told me the payment didn't go through the first time so I tried again. How do I reach the billing dept?
This morning the system force changed the rewards. I have not received the welcome bonus, have no clue where the loyalty went, where's the referral bonus, auto pay bonus and community bonus. Will this get fixed I'm very upset that I have no clue w...
Why have I not been receiving my rewards? It says I should have been all along but I have not been
Prepaid Payment not workingmessage is to contact PUBLIC MOBILE COMMUNITY.
I find myself utterly dismayed and incensed by the recent events concerning the porting procedure I diligently followed with my previous service provider, Chatr. Despite assurances from both Chatr and PM, today has been an exasperating saga of incom...
I recently switched to the us-canada plan and I am now if the USA. I seem to have good 5g service most all the time and the mobile data seems to work well. The problem I am having is I can't seem to make phone calls back to Canada and also an not get...
I currently have a 26$ 3GB plan with 5$ discount for loyalty and 2$ for subscription which lowers my plan to 19$. If I switch to a 90-day subscription of the 25$ for 20 GB plan, will I keep my loyalty discount and pay 20$ instead or will I lose my lo...
help
I can't seems to be able to receive text messages and it keep sending verification code to the wrong phone number
I would like to change my plan to $25/month with a 90-day subscription, when I go to change my subscription , it shows like this:I don’t know if I click on “change on renewal “, is there two options I can see? Just don’t want make mistake to change t...
Hi I was wondering how could I change my email without having access to my the email registered to my account.Thank you
after transferring my number from my old service, I can't send or receive text msgs
Hello I saw in the FAQ section this segmentCan I Transfer from eSIM to eSIM?Currently, the transfer of an eSIM from one device to another is not supported.However, we do offer the option to transfer the service from one eSIM to another. To make this ...
HiI changed from Bell to Public some days ago. I can access data, make and receive calls, but I can't make or receive SMS messages.I tried opening a ticket or asking the bot to speak with a human to help me, but then it sends me to a login screen. Wh...
have subscribed a highly advertised public plan $29 for 20gb monthly. I have received the sim but not inserted due to following After making a three months charges payment to avail the discount the default setting went to $75/ 60GB monthly plan wit...
Please can someone help us... We try to activate the subscription and there was error and it will not go back or forward we do n't know what to do... Did anyone face such a problem
I accidentally locked my SIM card
I just returned from a trip to US. I have the 40GB Canada-US plan. Data worked well until I hit about 12GB and then it throttled way back, particularly on AT+T. This also happened on my wife's phone with the same plan. The data was so limited it was ...
Not able to input credit card information…multiple attempts.
Hi, I am currently on a 75 GB within Canada and the US Data at 5G Speed plan.I was hoping to downgrade for a month or two to a ~20 GB plan and then get back on the above plan. But looking at the current plans, there seem to be none which offer data i...
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