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Resolved! Unusual phone number on my usage history

There is a number that comes up on my usage history that I do not recognize. It is 306-580-4001. The number shows 12+ times in my history for the first 14 days in May. It usually shows it emanates from "All', although sometimes it shows Alberta. Of c...

TSK by Good Citizen / Bon Citoyen
  • 821 Views
  • 9 replies
  • 0 Bravos

Resolved! login in to 'My Account' disabled?

Hello,my sim card is unable to connect starting yesterday. I thought it was dirt in the phone, but I've popped it out and its fine. I tried to login to check account status here, but I cannot get in as the error is "Account login has been disabled"An...

drob by Good Citizen / Bon Citoyen
  • 693 Views
  • 6 replies
  • 0 Bravos

Resolved! Account reset

Please reset my account cant pay for the service. Its really urgent. Please help me.

Viicky989 by Great Neighbour / Super Voisin
  • 632 Views
  • 9 replies
  • 0 Bravos

Resolved! Trouble Porting my number

I have the above message while trying to activate my sim with the intention of transferring my old number. I need help at this point. Thanks!

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OOJ by Great Neighbour / Super Voisin
  • 508 Views
  • 6 replies
  • 0 Bravos

Data Usage Question

I don't understand why my data suddenly stopped today May 14, 2021 after I used only 3GM although my plan have 5GM. My plan covers between first of every month to the end of the month usually 30 days ( eg. June 1 - 30)I need immediate explanation. If...

vkhambil73 by Great Neighbour / Super Voisin
  • 438 Views
  • 7 replies
  • 0 Bravos

SIM Card won't work after a typo in account number...

Hi, I tried to transfer an existing phone with an existing number under a different provider. I entered the account number when prompted incorrectly, and I don't know how to correct the incorrect account number. I have the right account number on han...

tsuekhung by Great Neighbour / Super Voisin
  • 648 Views
  • 11 replies
  • 0 Bravos

My phone is disconnected

My phone is disconnected and i need to pay the bill i need to talk to someone please contact me at XXXXXXXXXX [Edited by srlawren to remove phone number, as per community standards.]

wiilo by Great Neighbour / Super Voisin
  • 363 Views
  • 3 replies
  • 0 Bravos

Dropping calls

I'm in the hamilton area of Ontario, I am experiencing a large amount of dropped calls , how do I fix this issue?

Tonitee by Great Neighbour / Super Voisin
  • 563 Views
  • 9 replies
  • 0 Bravos

Resolved! My card is lost in mail and someone took it, how can I get it back

Long story short, bought a sim card online as pre-activated . Now the sim was lost and someone took it. To make it worse, he register a self serve account already with an unknown e-mail. I have all the documents to prove it's mine. How can I get it b...

ab2004 by Good Citizen / Bon Citoyen
  • 980 Views
  • 37 replies
  • 2 Bravos

Resolved! Can no longer access internet via phone/plan

I've had a 1GB (500MB+500MB) plan for almost a year now. All has worked fine so far, but now with this last monthly plan payment, there is no more internet connection. Phone calls and text messages come in/out normally, and I can browse the internet ...

joeh by Good Citizen / Bon Citoyen
  • 599 Views
  • 13 replies
  • 1 Bravos

Error Code: 821 trying to activate

I am trying to activate a SIM card and have received error code 821 from both Firefox ,Chrome and Chrome Incognito mode. What can I do to move forward?

auto78692 by Great Neighbour / Super Voisin
  • 487 Views
  • 6 replies
  • 0 Bravos

Resolved! Port to koodo

I would like to port my pm number to my new koodo account but lost my SIM card

Tstorms03 by Good Citizen / Bon Citoyen
  • 548 Views
  • 6 replies
  • 0 Bravos

Resolved! “Talk is not included in your plan”

I am in Canada and am trying to call a number in Turkey. I added 300 international minutes within the last hour, but I keep getting the “We’re sorry, talk is not included in your plan” message. When I call local numbers, I do not get the message. Wha...

Gabe1987 by Great Neighbour / Super Voisin
  • 577 Views
  • 5 replies
  • 0 Bravos

Resolved! I cannot access the Internet

Nothing is changed, the APN is perfect, I've been home, there was a fire and I had to step out when I noticed I do not have Internet connection, I've restarted my phone, I can make calls, but I cannot access the Internet. Kindly explain what's going ...

ayourque by Good Citizen / Bon Citoyen
  • 537 Views
  • 17 replies
  • 1 Bravos

Resolved! Outside Canada

Hi there. Im outside of Canada, and want to change my plan before I come back in. I can not see the plans and pricing from where I am. Is this because I'm outside Canada?

nutsack by Great Neighbour / Super Voisin
  • 505 Views
  • 4 replies
  • 1 Bravos

Resolved! Why I can't answer my phone?

Today I got the sim card and swipe to public and requested trans my preview phone # andpublic said wait up to 2h but now more than 2h almost 4h now.I tried reboot my phone 4 time already but still not work.Why happen to me? what is wrong?Please help ...

Kazema by Great Neighbour / Super Voisin
  • 403 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM Swap

Bought a new phone. It uses Nano SIM. Went to London Drugs and took a new SIM from them. How to swap to the new SIM card? Thanks

shmantrik by Great Neighbour / Super Voisin
  • 881 Views
  • 14 replies
  • 0 Bravos