Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
That is what I was able to find out searching the community.No direct port possible ?i.e. only after PM activation to request a number change to the existent PC mobile number ?How long does this process usually takes ? will the original number be ...
I have been using my phone in USA for about 45 days, but now I cannot reach a signal, receive or make phone calls. I am at the same location but just cannot get service.
My messages are not being delivered and I am not receiving any messages.andMy plan is 5G Canada and America Wide, but my phone is an iPhone 13 and it shows 3G
Basically paid for a plan but did not activate the sim or number. its all in progress. I did this by accident. How can I cancel this charge on my credit card? I no longer want the account. I wont get ongoing monthly charges to my card? How can I con...
Hi I had my phone plan set to change on Jan 1, 2025 (my renewal date) when I checked today the plan change didn’t happen and the page where it says new plan for renewal is gone. I had the $35 50gb and had the $35 70gb one set to change on renewal of ...
Hi, so I’m a new customer of Public Mobile, I was originally with Rogers before, I was paying an ungodly amount of money for my phone plan and that’s why I changed to Public Mobile. But I had cancelled my Rogers phone plan three days before getting m...
Hi I ported my phone number from Bell yesterday, since then I am not able to call or text or access data when I try to log in into PB I get an error code for Forbiden A1 can you guys please assist, I've sent many Cs_agent requested no returns this a ...
Good morning, I was previously on the $35 US-Mex-Canada plan with 50 gigs. I noticed in the plans under my account that I could upgrade to same with 75 gigs and 1000 minutes. So I did and it indicated it would change on my next billing cycle which wa...
Good morning,I recently signed up for a public mobile plan switching from Bell. I am somehow locked out of my account, and cannot complete my set up. I've waited the 3 hours for it to unlock as suggested and also have reset the password but nothing i...
When setting up my account, I entered the wrong phone number. I am not able to log into my account as it is sending the safe notification six digit number to the phone number associated with the account account which is wrong. How can I correct us?
Hi everyone. How do you cancel a number here? Cant seem to find anyone that can help.i used to have a public mobile number years ago. Closed out. I was travelling in India Dec and out of the blue I have emails about a new account, new number and char...
Hi,I am a new Public Mobile subscriber. I initially set up my account with an eSIM, but it did not seem to actually work and my phone appeared to still be connected to Bell (old service). The eSIM created two profiles on my phone which just seemed to...
Yesterday I ported in a number from Freedom mobile and I've noticed a very strange issue, incoming and outgoing texts work well, data works well and so does outgoing calls however the incoming calls ring for a while and then hang up without going to ...
I’ve looked through the threads of this topic but there’s not a solution as I think this problem is a bit weird. i got my mother an eSIM from pm but she didn’t tell me she had already paid for a sim from a different company i think freedom. So she ha...
Hi,I suspended my account a week ago as going back to China. Then later to get a verification code. I resumed service on Public Mobile, and I paid the subscription just 15 minutues ago. But I still did not receive the verification code through messag...
The App wont let me sign in. it keeps kicking me out and going back to sign in page. I have tried to sign in multiple signs.i need to register my sim card number and also find out my account number with public mobile.
Hi,I cannot get into my account. I was able to log in with my email address and password but when I got in with these credentials, it went to the public mobile website. But nder "My account" tab at top right, I cannot get into it. This is where I ...
