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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Tried to transfer from Koodo to Public step 6 "Subscription not activated" stuck

I just got my new public mobile sim, downloaded the app. I went along with the porting process and I got to step 6 and it locked up and said "Subscription not activated". I tried clicking "Get support" and it directs me to login on my phone, I try a...

Customer support?

So how long from creating a ticket or sending a private message to customer support is it taking people to get a reply?Seems like a lot of people are experiencing issues porting numbers, and I'm wondering if I need to make other arrangements to commu...

Transfer phone number and cancelling my plan with Public mobile

I wanted to change my provider. The phone transfer didn't happen. I want to talk to customer service and unfortunately it is not possible. I want to cancel this service.Can anybody help me?

Resolved! Black Friday $34 5G or $34 4G

Which is a better deal, the $34 5G with 20 GB and unlimited at lower speeds or the $34 4G 30 GB.

Resolved! Black Friday $34 4G plan

The fine print says that all bonuses will be cancelled when current plan changes over to the new one. Does this mean that I will lose my previous data bonuses and international phone minutes. Does it mean I will lose my accumulated loyalty bonuses....

Resolved! Phone number to contact the number porting team

Shortly after activating new service on eSIM, I received a text message, "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID."How do I call the number porting team to correct the error...

SIM Card Not Activated but Number is Ported

How do I get this fixed? I'm getting SOS on my phone. The number is ported but my SIM isn't activated. No service!

Internet is slow indoor

I just joined the Black Friday Deal $34/20GB 5G data yesterday, it works fine in outdoor. However, it doesn't work inside my home. I only have the one bar for signal (or even only have the sos icon on the top right signal area) and can't connect to t...

Resolved! Issue transferring number using esim

Hi, I got a message while transferring my number looks like entered incorrect ESN/MEID. Can anyone send me the phone number for the porting team? thanks!

sim card not working

my sim card does not have any reception. is my number still active?

Resolved! Esim not working and not able to submit ticket

I received a message during the transfer process saying that it did not work and I need to contact the provider. I read and tried to contact customer support but I can’t submit a ticket, I have the 404 error. Can someone help me find where I could ge...

Resolved! 20 gb data at 5g speeds

Not sure I understand the Black Friday deal (20 gb, 5g, $34 month). Is the 20 gb of data at 5g speed renewed monthly or every 90 days or not at all? What does it mean to me in real terms when I have used up the 20 gb? It says I will continue to have ...

Resolved! Referral rewards

I’ve not received referral bonus rewards 10 points

Resolved! eSIM not compatible with my device

Hi,How to change from eSIM to physical SIM card to activate my phone and also to keep old number from KOODO.

Resolved! switching to new device

Please tell me how do I switch from an older phone ( that may no longer work for certain apps, etc) to a newer phone. Do I need a new Sim card? and what are the steps involved...tried the "CHATBOT" but it wasn't understanding my question....

Request for SIM Card Price Adjustment

Dear Customer Service,I recently purchased a new SIM card for $10 as part of a phone plan upgrade. I noticed that the price has been reduced to $5 during the current promotion. Could you please adjust the price accordingly and refund the price differ...

Resolved! Transfer Number

I’m having trouble porting my phone number from Fido to Public Mobile. I didn’t respond to the authorization message within 90 minutes, so I need help resubmitting the transfer request.

Subscription not activated (Step 6 of 6)

Phone is stuck on step 6 of 6. No one appears to be helping. Spent 40 mins on chat just to find out I need to post here.What do I need to do to continue the process.

Payment Receipt/ Bill with no address

Hello, I would like to use the Payment Receipt/ Bill as my address proof. But only the postal code is shown on the receipt. How can I get my full address on there?Thank you.

I can't transfer my Koodo number

Locked out

My wife, also a public mobile subscriber has been locked out of her account for 2 days. She thought it was her password. It allowed her to change it but then locked her out again. She can't submit a ticket since she is locked out of her account. I've...

Resolved! Charged full price when upgrading subscription and didnt account for loyalty and autopay

Good Afternoon everyone, Mods,I upgraded to a BF deal today and I was charged full price. I was expecting to get some loyalty and autopay deductions but didnt get any. I was just wondering if this is the way we are going forward now and wanted to kn...

Transferring old number to public mobile but not starting a plan

Hi there,Friend of mine is moving away and I'm taking over his number, planning to transfer it to a new public mobile sim, however it's to store the number for later use as I already have my ownAfter transferring can I keep the PM sim card without a ...

Preauthorized monthly payments under Point System

Hi,I am under the new Points reward system and wondering if I would be rewarded for having preauthorized monthly payment made on my account? I don't seem to be getting this reward unlike the old system where the account us credited $2 for having prea...

Reuqesting a refund

@CS_Agent Hello, I subscribed to PM last week but I couldn't receive calls so I switched to another carrier. Can I be granted a refund please?

Resolved! Returning to Public Mobile .. I hope

Hey everyone,I used to have a PM account a year ago but the call quality got so poor in my area (Niagara on the Lake) that I had to switch to Telus. My previous community name was Cosmos411 which is where I talked about all the problems I was having....

Porting issues

Hi, I tried to port in a number from Rogers. I got a text on my Rogers line saying "We're having trouble transferring your number." I tried to put in the port again but I'm no longer able to. I'm wondering if this is an issue because I have two phone...

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