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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1767 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3489 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32934 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44738 Views
  • 182 replies
  • 30 Bravos

Calls keep dropping

My calls keep dropping on my phone and my roommates phone that’s also on public mobile. Started within the last month. Also my voice cuts out or turns digital sounding when talking to someone on a landline. I also hear this on my end when talking to ...

KCats by Good Citizen / Bon Citoyen
  • 867 Views
  • 9 replies
  • 0 Bravos

eSIM installing error

It keeps telling me try again or contact my carrier for assistance. How can I get helped?

Kevinymshin by Great Neighbour / Super Voisin
  • 741 Views
  • 7 replies
  • 0 Bravos

eSim not compatible

Hello, I was signing up and selected eSim as it said my phone is compatible. But when completing the order it says eSim isn't available on my phone. Now I went into Telus to get a physical sim but how can I add thos to my account? When I go to finish...

Simon_245 by Good Citizen / Bon Citoyen
  • 1035 Views
  • 14 replies
  • 0 Bravos

Plans

https://www.publicmobile.ca/en/on/plans#5Ghttps://subscribe.publicmobile.ca/en/on/activation/plans/75GB-5Gspeed4 

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guberm by Good Citizen / Bon Citoyen
  • 590 Views
  • 3 replies
  • 0 Bravos

Resolved! Double charged

Openned a new account and got double charged.   Please fix

YOUSIF749027 by Great Neighbour / Super Voisin
  • 1026 Views
  • 9 replies
  • 1 Bravos

Transfer not working

I did all the transfer steps, but received a message saying my RSN/MEID number was wrong, what do I do? The link isn't working.Also I didn't receive a text from my old provider

Ddenniss by Great Neighbour / Super Voisin
  • 509 Views
  • 4 replies
  • 0 Bravos

have 2 lines

hello i have 2 lines one is my daughters phone and the other is mine seems hers is main and i cant see mine to make a payment how can i fix this 

tdb24 by Good Citizen / Bon Citoyen
  • 1237 Views
  • 13 replies
  • 0 Bravos

Data des not work

M'y kid says it has been two months that there is no data.  Yet i am paying for it and it is Turned on  , on her phone

FTT by Great Citizen / Super Citoyen
  • 301 Views
  • 2 replies
  • 0 Bravos

Lost sim card and email lock

How can I get access back to my phone number without email accessEmail needed text message to get innot able to login Public mobile also due to no phone and no email accessHow can I regain access to my phone number?Thanks.

Raymondwong by Great Neighbour / Super Voisin
  • 552 Views
  • 4 replies
  • 0 Bravos

Can’t Complete Setup of Porting Number

Hi. I cannot get my final step completed to finish porting my number from Bell. Contacted Bell and they said it’s not on their end. Was told that it had to be reinitated by them to complete. HELP. paid one month with Public already and can’t use serv...

keith1968 by Good Citizen / Bon Citoyen
  • 450 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto pay setup

How to set up auto pay for my subscription. I cant find it on my account. Please advice.

Charly123 by Great Neighbour / Super Voisin
  • 552 Views
  • 2 replies
  • 0 Bravos

new account

so i recently got a new sim activated it paid for a plan but the app isnt working to get a new number and finish my account 

josh89 by Great Neighbour / Super Voisin
  • 439 Views
  • 3 replies
  • 0 Bravos

Number Parking Advice Please

I opened a new account to take advantage of a Boxing Day sale (for new accounts only). My existing account is only 3 months old, so there is no big loss of credits if I eventually cancel. The new account now exists and the preferred plan is purchased...

SeniorPlus by Great Neighbour / Super Voisin
  • 766 Views
  • 5 replies
  • 0 Bravos

data reported used not consistent

My plan (20 GB / month) reports usage of 17.23 GB from Dec 14- to Dec 28. The billing cycle starts on Dec1 4.When I add up actually data used per day, it only amounts to 3.72 GB during the same time-period. Is Public Mobile misreporting data used to ...

Screenshot 2023-12-29 at 14.06.23.jpg Screenshot 2023-12-29 at 14.06.53.jpg
Hamodi by Good Citizen / Bon Citoyen
  • 1521 Views
  • 14 replies
  • 0 Bravos

Resolved! Signed up for new 4G subscription, need to change to 90-day plan

I subscribed to a new 4G subscription (30-day 20Gb subscription plan for $39) and just activated the service. I see an offer for a 90-day 4G plan with 30Gb data for $39. I would like to switch to the 90-day plan. However, the Change Subscription plan...

JacobE by Great Neighbour / Super Voisin
  • 1380 Views
  • 11 replies
  • 0 Bravos

Resolved! Free perks for 2023

Has public offered any free perks for 2023 like they have in the past ie free data or free minutes? 

Lillianmp by Great Neighbour / Super Voisin
  • 737 Views
  • 4 replies
  • 0 Bravos

eSIM replacement

Hello, I deleted my eSIM few days ago because it is not . I need a new eSIM a QR code email to me if that possible.Thank you,pepito

Fnn by Great Neighbour / Super Voisin
  • 428 Views
  • 3 replies
  • 0 Bravos

change payment method

I can't seem to change my cedit card. it keeps saying oops! When I go to payments there is no manage payment method window. WTH!

Kevin54 by Great Neighbour / Super Voisin
  • 388 Views
  • 2 replies
  • 0 Bravos

Paid a day early

I paid my bill a day early and woke up to no service this morning. The payment went through. In the app it says I'm subscribed bit this is false. 

Joellemills by Great Neighbour / Super Voisin
  • 566 Views
  • 5 replies
  • 0 Bravos

Transfer number did not work

Having issues porting old phone #. Was not completed, need to resend request. Please assist.Thank you!

Hhwu by Great Neighbour / Super Voisin
  • 634 Views
  • 5 replies
  • 0 Bravos

Resolved! Texting while in the USA

A friend of mine  (I referred them to PM) tells me that she is able to send/receive texts when she is in the USA but she hasn't bought a roaming USA add-on.      Calling doesn't work but texts do.She bought an ESIM to use for mobile data in the USA a...

GeorgeO by Good Citizen / Bon Citoyen
  • 2141 Views
  • 7 replies
  • 1 Bravos

Help! I’ve lost my number. How can I get it back?

I am out of the country and went past 90 days by a few days to re-activate my account. I no longer see my previous account info when I log into public mobile.if I purchase a new plan, would I be able to choose a specific number? (I want my old number...

Lulu930 by Good Citizen / Bon Citoyen
  • 769 Views
  • 6 replies
  • 0 Bravos

Switch to new offer

I am a recent custommer of Public Mobile (barely a month ago)The offer I had was 34$ 5G 40 Gb  - Now the offer is 34$ 5G 50 GbI'd like to switch to that offer since I just beacme a custommer and that the offer is better

Mathiesque by Great Neighbour / Super Voisin
  • 766 Views
  • 6 replies
  • 0 Bravos
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