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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Hold account

Hi I am overseas please hold/suspend my accountMy number is xxxxxxxRegardsSOUDEH

I need to cancel i made a mistake on sign up

Resolved! ISSUE: 7B1 Your phone is not activated on the network

I recently changed subscription plans within PublicMobile, I had it change on my renewal date which was 2 days ago. The data works fine, I can send text messages no problem, my only issue is I can't receive any calls, and I can't call anyone either. ...

How do I change my mailing address?

I'm moving and I assume I need to change my mailing address with Public. How do I do that? Or is it not needed?

Switch back and forth between Iphone and "dumb phone"

Hi folks,I was wondering if it's possible to casually move my SIM card back and forth between my i-phone and a "dumb phone" depending on which I want to use that day (I haven't figured out which dumb phone to get yet, still considering). Would that w...

bought 3G data Aug 15 but never got it.

bought 3G data Aug 15 but never got it. i had pb's receipt but i dont have it in my add-ons. Why!

sim card in current phone want to convert to new iphone 16 with only e-sim only

What is the process of converting current iphone 12 with sim card to a new iphone 16 with e-sim only? Will there be a cost and how much?

Wrongful payment

I hired Public Mobile services IN 2022 FOR A MONTH and they've been chargin me ever since, in April 2023 I noticed that the payments kept going and went throught the whole process to get them suspended and they told me they would and I'm noticing AGA...

Mobile App Login Not Working But Browser Login Works and Vice Versa

I have been able to successfully login to my account using my desktop web browser. However using the same credentials, I am not able to login through the Public Mobile App (invalid password).I have reset my password on the App and am now able to logi...

us romaing not working request refund

duplicate thread

Cannot get physical sim, southern NS

Stores are all in Halifax area

Trying to change number

I had an account with bell, which I then transferred over to public with tnat number, and then Friday I got a new iPhone 16, so I transferred that number I had with public to the iPhone 16 with bell again. I now have this older phone that I want to p...

Resolved! Volte

I am looking for my volte setting on a Motorola Edge 2023 as I am going to the US and it is recommended to have that on for calls to go through I do not know to find that on my phone according to all the suggestions how to turn it on I have an esim c...

Change user name

Previously, I can login by using my name but now public mobile requires to use email. How can I change my user login?

Resolved! changing subscription

if I change my subscription before the renewal date in October, will I be reimbursed the pro-rated difference?

subscription change

I want to change my subscription from 15$ to the 19$ plan, however I get a message “ Change failed please use a different payment or try again” I’ve changed my credit card three times and i still get this message.

refund

removed duplicate thread

5G not working on OnePlus 8 Pro

Hi,I recently switched to a 5G plan. I can't get it to work on my phone. it only shows 4G. I tried updating my APN settings. I restarted my phone. No luck. I tried switching the SIM card slot from 1 to 2. No luck.My phone is capable of 5G, it worked ...

Transfer number

Transfer my number. The app charged me, but failed to transfer my number.

Msg - Your SIM card is already in use

New account activation. Brand new phone. I was trying to complete my activation but I put my SIM card in before they told me to. Now I get stuck at a message which says "Your SIM card is already in use" even though I have taken my SIM card out of th...

Sim Card Size

Will my sim card for a Note 9 fit a Pixel 8A

Resolved! Alaska Carriers

Which carriers are available / best in Alaska ?

Thinking About Getting A Samsung A35 5G Phone

Currently have a Samsung A71 and it's alright, but get a lot of dropped calls on it.So thinking of changing phones to the A35 since it's on sale right now for $329.99 at Staples and AmazonWhat are ppl's opinions of this phone and does it even work wi...

Resolved! Assistance Needed with Number Porting

Hello everyone,My name is xxxxxxxxxxxxxxxxx, and my mobile number is xxxxxxxxxxxxxxxxxx. My wife's name is xxxxxxxxxxxxxxxxx, and her mobile number is xxxxxxxxxxxxxxxxxxxx. We recently transferred from Fido to Public Mobile two days ago.While we have...

not able to downlod the app

I have put a new SIM and I am not able to download the app, how can I activate my number

Resolved! Customer service

Is there anyway to talk to a real person at customer support

Payment top up

I am trying to login to top up my phone and don't know how

Credit

I paid 14.56 sep 2 and then change my plan on sep 7and paid 35.70. Should I not get a partial credit for sept ?

Resolved! Phone number porting

I made a mistake when I ported my old number from Bell to Public Mobile. I tried to port the number with my Temporary Public Mobile sim in my phone. Since I didn't get a text to verify my request I called Bell. They ported my number from their end ma...

increase in my monthly bill without my knowledge!!!

I just found out they increased my monthly bill 3 months ago without my knowledge!! I've been with Public for 6 years, and I consider this sort of FRAUD. I sent them a question and if I don't get a reasonable reply, I am going to cancel my account im...

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