Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Unable to receive or send SMS messages. Also not able to verify My Account to login due to not receiving SMS verification code.Verified not a problem with the phone itself by trying another SIM active from a different account.Phone calls work fine th...
@CS_Agent Oh my god I’m losing my mind. My mom’s account is an auto pay with my credit card. The card is expired and needs a new expiration date. But my mom does not remember her email address associated with her account and when I put her phone numb...
Hello!I am travelling to Australia and have a data only SIM (not with Public Mobile) which I will activate when I am there. As my phone only has only one slot (and does not have eSIM capabilities), I will need to remove my Public Mobile SIM. Will I s...
Hi,I'm having 2 mobile suppliers (Virgin and PM) at this moment, but wanted to know if it's possible to keep my virgin mobile phone number with my current Public mobile SIM card. Best regards,Hongtao
Hi! Got dinged by a chat bot asking from a relative home sick.They got my cell info and have now hacked into my Disneyplus account.Any suggestions on how to proceed?
Hi. I bought the add-on for USA talk and data. The data is working fine but I can't make any calls. @CS_Agent
Just signed up yesterday and I'm getting forbidden A1 error after I enter in the MFA code. My port failed as the result of me putting in the wrong IMEI,I would like to have this updated to the correct one.
I've recently activated a new SIM card and started the process of porting my number, but I've encountered a problem. When I try to make calls using another phone, it doesn't work—I get a message saying 'your call has been forwarded.' However, when I ...
I transferred my number using the PM app. During the esim activation process, it automatically adjusted my old esim from fido and changed it to PM. Maybe because of that, I never received a message from fido to confirm the transfer. Now I can not rec...
Hi, I would like to change my plan, but after this change will I be able to keep my rewards - Loyalty Recognition and AutoPay? Thanks
I just installed my SIM card after not using it for 6 months. I changed the plan and now I have no service.
thanks I have an answer
I ported over from Bell to Public Mobile. My eSIM with Public Mobile doesn't have my phone number that ported and is taking a long time to activate. Please help. I’m unable to send iMessages and text messages because of this.
I have gone through all of the number transfer prompts with the chat bot and my number still has not been transfered. Help me please.
I never heard of esim. How does it work without a actual sim card.. thank you, newbie here,few ours with my new number
I cant make any calls since the 2nd of may. My subscription is active and i did not transfer my number recently. It coincides with the rewards plan switch date, wondering if its related. I have tried restarting my phone as well.
Is it true that PM can/will retract 'bonus' points given to accounts that have moved over to points voluntarily?According to CS_Agent Nataly, customers who received bonus points will have them removed. This did happen to one person I know, but not me...
Please reactivate my old number 905-805-xxxxEdit by Dunkman: removed personal information
I did not do anything to set my coming call to voice message box, so what can I solve the problem?
HelloI've been using a physical SIM Card on my phone. I am changing my phone (same number), changing my subscription plan and want a e-Sim card. Need help please?When I tried changing the subscription plan, it doesnt indicate it comes with a e-SIM (i...
I was double charged for an Add-on because the system told me the payment didn't go through the first time so I tried again. How do I reach the billing dept?
This morning the system force changed the rewards. I have not received the welcome bonus, have no clue where the loyalty went, where's the referral bonus, auto pay bonus and community bonus. Will this get fixed I'm very upset that I have no clue w...
Why have I not been receiving my rewards? It says I should have been all along but I have not been
Prepaid Payment not workingmessage is to contact PUBLIC MOBILE COMMUNITY.
I find myself utterly dismayed and incensed by the recent events concerning the porting procedure I diligently followed with my previous service provider, Chatr. Despite assurances from both Chatr and PM, today has been an exasperating saga of incom...
I recently switched to the us-canada plan and I am now if the USA. I seem to have good 5g service most all the time and the mobile data seems to work well. The problem I am having is I can't seem to make phone calls back to Canada and also an not get...
I currently have a 26$ 3GB plan with 5$ discount for loyalty and 2$ for subscription which lowers my plan to 19$. If I switch to a 90-day subscription of the 25$ for 20 GB plan, will I keep my loyalty discount and pay 20$ instead or will I lose my lo...
help
I can't seems to be able to receive text messages and it keep sending verification code to the wrong phone number
I would like to change my plan to $25/month with a 90-day subscription, when I go to change my subscription , it shows like this:I don’t know if I click on “change on renewal “, is there two options I can see? Just don’t want make mistake to change t...
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