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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12178 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23093 Views
  • 183 replies
  • 25 Bravos

Travelling issue with phone number

Hi, I am leaving Canada for 4 months, can I suspend my phone number for 4 months without any charge? So that I can continue to use this phone number when I go back.

Yolandaaa by Great Neighbour / Super Voisin
  • 304 Views
  • 4 replies
  • 1 Bravos

Resolved! Verification code

I can’t get my verification code from my email I got lock in how can I access my account alternatively

Chrisjem73 by Great Neighbour / Super Voisin
  • 256 Views
  • 2 replies
  • 0 Bravos

payment

my voucher is not working

Steven96 by Good Citizen / Bon Citoyen
  • 401 Views
  • 13 replies
  • 0 Bravos

Accidental US Roaming Addon x 2

I accidentally purchased a US Roaming (talk and text), as well as a US Roaming (talk, text, and data). Can I remove the original talk and text I purchased and get my $ back?

Can’t send or receive texts from certain numbers

Switched to public over a week ago. Most of my texts will send and receive but not with certain contacts. I can’t figure out if it is the type of phone they have or their phone provider. It seems inconsistent. I have an iPhone, iMessage is on and so ...

Miss2cat by Good Citizen / Bon Citoyen
  • 326 Views
  • 7 replies
  • 0 Bravos

Resolved! New User

I have no phone service. Just texting.

AnneMarie4 by Great Neighbour / Super Voisin
  • 318 Views
  • 5 replies
  • 0 Bravos

Test post

This is simply a test to find out if this community account is somehow flagged.  I have tried to submit a post three times today (with 1 hour or more in between) and it will either just disappear (twice) or I get a yellow flag that says it's spam. No...

chipmunk by Great Citizen / Super Citoyen
  • 520 Views
  • 4 replies
  • 0 Bravos

Resolved! Change from Legacy plan and also Account email

Hello ...- I want to change my plan from a Legacy plan of $120/12Gb every 3-months to the monthly $40/15Gb plan. My question is, will I be able to retain the discounts (loyalty, registered payment, referral) on this account if the plan is changed?- I...

vn33 by Great Citizen / Super Citoyen
  • 565 Views
  • 9 replies
  • 0 Bravos

Data issue

I am unable to use my data though I have data add ons. Please help!

zainreem by Good Citizen / Bon Citoyen
  • 859 Views
  • 34 replies
  • 0 Bravos

Retrieve old voicemails from my family member who has passed

Hi there, I was in the habit of saving voicemails from my mother who was sick, but was not aware that they would expire after a certain amount of time.She has recently passed and only now have I felt that I have been able to go back and listen to the...

Resolved! My Order online

I have ordered phone and SIM card online a week ago but I haven't get any shipping information yet. My Order number is 3396** .Thank you.@PM support 

Casmile92 by Great Neighbour / Super Voisin
  • 371 Views
  • 7 replies
  • 1 Bravos

Status of Current Number

Hi, I was away for some time and want to use my normal number again. Can you check and see if it is still available to be used. It's 416-312-xxxx. Thank you. Edit by Dunkman: removed personal information

blacktiger by Great Neighbour / Super Voisin
  • 260 Views
  • 4 replies
  • 0 Bravos

Is it possible to have a reward refunded

I activated the reward to have US data yesterday, but it turns out we will not be going to the US this month. Is it possible to have the reward refunded?

JadeEmy by Great Neighbour / Super Voisin
  • 242 Views
  • 3 replies
  • 1 Bravos

Pm says I don't have roaming.

I am trying to call my roommate. He is on PM as well. I get an error when i try to call him saying that I do not have US roaming credits. I cannot call him. I can call elsewhere.  

Rusty by Great Citizen / Super Citoyen
  • 359 Views
  • 5 replies
  • 1 Bravos

Phone number doesn't work--not a transfer.

I cannot call my phone (the response is "number cannot be completed as dialed"). I also do not receive texts from Public Mobile to verify my account. This was a new phone number offered by PM. Any suggestions?

Denisey by Great Neighbour / Super Voisin
  • 342 Views
  • 6 replies
  • 0 Bravos

Resolved! Re-use a SIM card?

I left Canada, and allowed my account to be deactivated. I would like to use Public Mobile again when I return; will I be able to re-use my old SIM card, or will I have to buy a new one? Thank you! 

lexi_song by Great Neighbour / Super Voisin
  • 355 Views
  • 5 replies
  • 1 Bravos

US plan

I can’t connect to us and Germany.  My account shows plenty of time left.

oonakayak by Good Citizen / Bon Citoyen
  • 515 Views
  • 16 replies
  • 1 Bravos

20 pt reward

On the point section on the public moble website it says you can receive 20 points for helping the community,What do I have to do to receive this award and how do I know if I am eligible. 

Emmotte1 by Great Neighbour / Super Voisin
  • 477 Views
  • 6 replies
  • 0 Bravos

Access to account

Stolen phone and forgot email so can't access my account 

Caro73 by Great Neighbour / Super Voisin
  • 404 Views
  • 4 replies
  • 0 Bravos

Simcard

It's too wide either way

MattEric by Great Neighbour / Super Voisin
  • 242 Views
  • 2 replies
  • 0 Bravos

Transfer phone number to public

Trying to set up a new account and transfer my current telus number over.   It keeps saying my 10 digit number is not valid - it’s my current telus number in BC.  I also had a public account with this number previously.  Any idea how to fix?

Lc1 by Great Neighbour / Super Voisin
  • 232 Views
  • 2 replies
  • 0 Bravos

Resolved! Bought a phone

Purchased a phone 2 weeks ago, still have not received it.Can't sign into account, keeps displaying page expired.

Pissedoff20 by Great Neighbour / Super Voisin
  • 275 Views
  • 4 replies
  • 0 Bravos

PM it’s time to support eSim

NOT A QUESTION - just a plea to support eSim.  I’m just blown away by this.  I’m in the US and just bought an iPhone 14, because after math, I can save maybe $40-50 on the phone. Hmmmm, why does this phone not have an eSim slot.  Google…google…intere...

Khibma by Great Neighbour / Super Voisin
  • 746 Views
  • 13 replies
  • 1 Bravos

Resolved! Can't Log in

Could someone help me log into my account?

tobias-h by Great Neighbour / Super Voisin
  • 364 Views
  • 4 replies
  • 0 Bravos
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